ABCmouse.com レビュー 71

I stupidly signed up for the trial and then when I tried to access account it insisted on me choosing the annual payment to go through (no other button worked). I thought this was a glitch and then once in the app I would cancel but no, it would not let me go further- so I couldn’t access nor cancel. They immediately tried to debit money even though it was the free trial. So after they tried twice without success they sent an email to update info- when I followed I managed to get into the account and immediately cancelled. Got the email to confirm so thought it was sorted. Plus I had also read reviews albeit after I had signed up. Within a week they tried to take money again and this has been going on for a few months. I cancelled my card. They still were trying to access my account- thankfully this is a secondary account so barely used. I have once again after they had the nerve to send another message to update details- to go on their chat and once again they have said it is cancelled and today they tried to take money again. Stay well clear of this company

Signed up for a 1 month trial as part of another offer from a voucher app, however it stops on the UPGRADE screen which I dont want to do, I just want to cancel the subscription but there is no way to get to the PARENTAL section as the screen freezes. I've tried 2 browsers, iphone, ipad and windows 11 machine. Seems scammy as hell so will be referring this to paypal.

I’ve had one of the worst experiences with ABCmouse. Their customer service is horrible, and I feel like they don’t follow any consumer laws regarding subscription renewals. After canceling back in 2018, I recently discovered that I’ve been charged for the last three years without any notice or email. This feels completely random and predatory.

When I reached out to their support team, no one was willing to help or even have a real conversation about the charges. They simply brushed me off. There’s no transparency, no reminders about subscription renewals, and they make it nearly impossible to cancel. It’s shocking that a company aimed at helping families and children is operating like this.

I’ve filed complaints with consumer protection agencies because their practices seem to violate multiple laws. If you’re thinking about signing up, don’t do it! You’ll likely end up trapped in a never-ending subscription with no way out and no support from their team.

I’ve gone onto the app and it’s said I’ve cancelled my subscription does anyone know if this is true I’m very young and don’t know what to do

This company offers a free initial month. However after signing up, it will only let you access the platform if you pay for the entire year. The problem is, if you don't access the platform, they will start charging you monthly so you need to pay for the entire year just to cancel.This is a clear scam and I'm hoping nobody else falls for it.

I paid for a subscription for my 4 year old son as I wanted a program that would support his learning to read. The parts of the program that were supposed to help him read were inaccessible, when I called the company they stated that this was unfortunately not working and provided me a "free" subscription to another service which was not developmentally appropriate for a 5 year old. When I called them they only offered me a 50% refund.

This software is garbage and will crash 5-10 per hour. Stay away.

My mom talked me into buying my son an ABCmouse subscription several years ago and I picked the yearly option. He played some of the games for a couple days then lost interest, plus half the time the app would freeze up and not work, so I cancelled the subscription. Since we did yearly he would still have access to it for the rest of the year so I figured if he started playing with it again or if they fixed the app to actually work right I could just resubscribe him. He never did, they never did, so I never resubscribed. That should be the end of it right?

Wrong! This is now the SECOND YEAR IN A ROW that I am having to dispute unauthorized charges from this company. There is no way my son could have resubscribed on his ipad, I have every parental control & restriction enabled. He cannot install apps or make in-app purchases without me explicitly approving it either from my phone or on his ipad with the screen time passcode.

I'm starting to suspect this company reactivates cancelled subscriptions just long enough to charge people again, then cancels them again cause the latest cancellation date shows Jul. 5th of this year. There is simply no way that could have been us because my son's ipad had been in storage for several months at that time, and his ipad is the only device the ABCmouse subscription was ever active on. I can't even manage the sub on my apple account, I have to unlock his account and go into his subs to see it.

And of course you can't reach anyone at the company, just a useless chatbot that either "encountered an error" when you try to cancel then tells you customer service is closed.

I have reported this fraud to the FTC and I'll be submitting a report to the CFPB as well. They were sued for billing fraud before, looks like it's time for another class-action.

I don't remember ever opening an account on this website or leaving my credit card number (I don't do that on these sorts of websites), yet somehow they charge me continuously. It's amazing to see how people rob others without any consequences.

I never signed up for this service, it was obviously fraudulent use of my card because it was registered with an anonymous email with just random letters and numbers. The chat responder said I would get a refund. It never came. 6 months later I'm getting new charges to my card. This site is obviously actively engaging in fraudulent charging of stolen cards. No one steals cards to buy children's games with them They should be arrested and forced to pay restitution to everyone who they are stealing from.

*CBI compliance violation...
Told me my ABCmouse service would be interrupted because my credit card was no longer valid (TRUE --because I got a new one 2 months earlier due to fraud activity). However, service was NOT interrupted, they just billed my bank account automatically behind my back. I ignored their cancellation notices because I wanted the subscription to simply 'run out'. Reported them to the Glendale, CA BBB and got my money back --- but they smugly replied that they were 'doing me a favor' and would refund. Despite the fact that it was simply 'the right thing to do', they did refund me...but they didn't like doing the right thing; it made them uncomfortable--you could tell in their BBB response.

We bought this to use on an iPad Mini 3 that their website explicitly states it will work with. When we couldn’t get it to load I contacted technical support who told me I need an IOS update that isn’t supported for the iPad Mini 3.

I asked for a refund and they just quoted terms and conditions that they don’t give refunds. Eventually they gave me 50% back and 6 months of “complimentary” access that I can’t use.

Beware - their website contains information on where you can use their software and it is not accurate.

I got an annual subscription of abcmouse in Feb 2024. I tried to download the app in March 2024 and the available app on the playstore is abcmouse reimagined. I downloaded that and when I signed in, I got a message that my subscription was for abcmouse early learning not abcmouse reimagined. I have contacted their customer support and was told to use it online at abcmouse.com -.this is untrue as it does not work online. You need the app to use the program I have been charged for the annual subscription and the app I paid for has been pulled off the playstore. The customer rep said I needed a new subscription to use abcmouse reimagined. What about what I paid for?I want a refund!!!

My son Timme and daughter Lah do so much hard work but... it says they only do 5 minutes!!! and this?!!? is a scam everyone! i do not recommend this! waste of time and money just like time4learning its so bad i wanna rate it a 0 star but i cant do that so i rate it a 1 star!

Scam
Never signed up, but still started to take payments. Almost impossible to cancel

It's a scam because you opt out because their material and service is outdated but then after opting out you keep getting charged and it's as if it's a premium service going by the subscription fee which it certainly is not!!

They make it hard to cancel your subscription. In the end I e mailed and have an e mail confirmation that my account was cancelled, yet I was still charged last month with another pending payment. Total scam.

I think it used to be genuine learning app but it has been taken over. Now if you are already signed up and want to stop payments, good luck, I've been actually charged double when trying to quit. Luckily after disputing my case with PayPal I got my money back. STAY CLEAR.

wwww trying to lure in BLACK community with your silly advertising on front covers looool they own learning academy aswell. I'm not racist but white people only wanna put black people on there products to lure them in . 😒 don't act like your trying to be diverse this worlds done for. and stop getting my review removed this is my opinion ?

SCAM website that fraudulently charges credit card. We cancelled this subscription via their website through some robot chat. Later we discovered they kept billing us. When trying to contact them we discovered there is literally no way to speak to anyone, no way to file a complaint. Even after cancelling a second time they billed us again. We had to contact our credit card company and file a dispute and it turned into a giant mess. A legitimate company does not operate this way. BEWARE of this fraudulent company.