Able Recognition レビュー 

Able Recognition からの回答

2025年9月16日

Thank you, RB, for your feedback. We understand how frustrating payment issues can be and apologize for the inconvenience. To clarify, we don’t bill your card until your order ships—while the initial web authorization was approved, the final charge was declined when we processed it on 9/5.

Authorization at checkout is a lighter check to confirm funds, but final billing goes through full verification, which sometimes reveals issues not caught earlier. That said, your shipment was delivered without delay—we simply reached out to request updated payment details to resolve the issue.

Our customer service team will follow up with you directly to assist. We appreciate your understanding and look forward to resolving this quickly.

Able Recognition からの回答

2025年7月21日

Thank you, Roxie, for your feedback. We’re glad your order ultimately arrived on time for your event, but we sincerely apologize for the confusion during the proofing process. The option to use colorfill was mistakenly allowed, despite the fact that laser-engraved acrylic does not support it. We understand the frustration caused by the delay and the extra effort you had to make, and we’re reviewing this internally to ensure better clarity and expectations moving forward. Thank you again for your patience.

Able Recognition からの回答

2025年7月14日

Thank you, Chad, for your feedback, and we sincerely apologize for the mix-up and the delay in communication. While we rushed your replacement right away, it appears the tracking information wasn’t automatically sent due to the manual rush process.

That said, we’ve checked the tracking, and it looks like your replacement was delivered today—the same day your review was posted. We hope everything arrived in perfect condition, and we appreciate your patience as we worked to make things right. Please don’t hesitate to reach out if you need anything further!

Able Recognition からの回答

2025年7月9日

Thank you, Charles, for your feedback, and we’re truly sorry to hear about your disappointment. We take your concerns seriously and would like to clarify our proofing and production process.

A proof was sent to you on 6/5, and after several days with no response or hold request, your order was moved into production under our Passive Approval policy—clearly outlined in our process for situations where approval isn’t received in a timely manner. This allows us to avoid unnecessary delays while still using our best judgment to produce a quality item.

That said, we absolutely stand by our 100% Guarantee. If you’re already in touch with our customer service team, they are actively reviewing the situation and will work with you on a resolution, including a potential credit or refund if appropriate. We appreciate the opportunity to make things right.

Able Recognition からの回答

2025年7月1日

Thank you, Brenda, for your feedback! You’re absolutely right that inventory status should be clear during the ordering process. While most of the time our system displays accurate availability and estimated ship dates, unexpected changes—like sudden demand or quality control issues—can occasionally cause stock levels to shift after an order is placed.

We’re actively working to improve transparency and better manage those rare cases. Your feedback helps us do just that, and we truly appreciate you sharing it.

Able Recognition からの回答

2025年6月27日

Merci pour votre retour et nous vous présentons nos sincères excuses pour cette expérience frustrante. Nous comprenons la déception que peut engendrer le fait de devoir effectuer plusieurs cycles de correction et de rencontrer à chaque fois de nouveaux problèmes. Une communication claire pendant le processus de relecture est essentielle, et nous regrettons de ne pas avoir répondu à vos attentes.

Notre service client est toujours disponible par téléphone ou par chat pour vous aider à clarifier et à résoudre rapidement tout problème. Notre responsable du service client vous contactera pour vous proposer un remboursement ou un remplacement. Nous vous remercions de votre patience et de nous donner l'occasion de remédier à la situation.