Acotisdiamonds レビュー 

Acotisdiamonds からの回答

2023年12月19日

Dear Mr Jack rayson,

We are incredibly grateful for your feedback and would like to extend our sincerest apologies for the delay you experienced in receiving your refund. Your satisfaction is of utmost importance to us, and we understand how essential timely transactions are to maintaining your trust and confidence in our services.

I want to assure you that your refund was processed expediently on our end. However, an unexpected issue arose with our payment system, resulting in the issuance of an e-cheque, which, as you may know, has a longer processing time. Please know that we are diligently investigating this anomaly to prevent any recurrence in the future.

To express our regret and appreciation for your understanding, we are delighted to offer you an exclusive discount code. Please use TB20B at checkout to enjoy a generous 15% off your next purchase on any item of your choice. It’s a small gesture to convey our commitment to your happiness and to thank you for your continued patronage.

We are looking forward to the opportunity to serve you again and to deliver the seamless and delightful experience you deserve.

Warm regards,

Sue

Acotisdiamonds からの回答

2024年1月10日 に更新

Thank you for yuor review, we can see that your item has been returned and a full refund has been granted

Tracking Reference : JH012689097GB (royal_mail)
Date Ordered : 29th November 2023, 10:53 pm
Date Dispatched: 1st December 2023, 10:46 am
Payment Method : Credit or Debit Card

Regards
Sue

Hi

Can you provide your order number as we have not received an order with that email or telephone.

Thank you for your review, we cannot locate your order. Please provide your order details.

Regards
Acotis

Acotisdiamonds からの回答

2023年12月7日

Good morning,

We regret the service experience you encountered while placing an order on www.acotisdiamonds.co.uk.

This level of service is not our standard, and the issue arose due to a delivery from our supplier that was unfortunately lost during transit, resulting in a delay in receiving your engraved item. We should have promptly communicated this delay to you.
If you require a return, please inform us, and we will provide you with a complimentary returns label.

We apologise for any inconvenience this has caused.

Tracking Reference: VY483571551GB (Royal Mail)
Date Ordered: November 24th, 2023, 6:41 pm
Discounts: GROUPON10 (£6.00 including VAT)
Date Dispatched: December 5th, 2023, 1:27 pm
Payment Method: Credit or Debit Card

Regards
Mike

Acotisdiamonds からの回答

2023年9月28日

Order Update for Dew Circular Star Zirconia Locket Pendant (Order WEB107294 )

Dear Mrs Jane Wood,

Regarding your purchase of the Dew Circular Star Zirconia Locket Pendant (Order WEB107294 ) from our website https://www.acotisdiamonds.co.uk/dew-circular-star-star-set-zirconia-locket-pendant-9398cz-p47040, we sincerely appreciate your feedback and extend our heartfelt apologies for any inconvenience caused. Please rest assured that it is not our company's policy to intentionally disappoint our valued customers.

We are pleased to inform you that we dispatched your item promptly on:

Date Dispatched: 23rd September 2023, 10:30 am

This dispatch date is well within our designated delivery timeframe. However, it's important to note that, on occasion, our trusted delivery partners may experience unforeseen delays due to various factors.

Should you require your item urgently, we recommend selecting our next-day delivery option, which ensures a speedier delivery process compared to the more economical standard 1st class option.

For your convenience, you can track the progress of your delivery using the following link:

Tracking Link https://www.royalmail.com/track-your-item#/tracking-results/VY483564238GB

We want to assure you that in the rare event your item is lost in transit, we will promptly provide a full refund or replacement, as per your preference.

If you have any further inquiries or require additional information, please do not hesitate to contact us. Your satisfaction is of utmost importance to us, and we are committed to ensuring a positive shopping experience.

Warm regards,

Emma

Acotisdiamonds からの回答

2023年10月11日 に更新

Order Number: WEB103337

Item: Thomas Sabo Sterling Silver 'Rebel at Heart Cross' Leather Bracelet A1861-949-11-L25v RRP £198.00

Sub Total: £166.58
Shipping (Royal Mail International Delivery): £14.99
Discount Applied: -£33.32
Grand Total: £148.25

Applied Discount Code: TS20 (20%)

We acknowledge that you sought a price match against a competitor. While you utilized the above discount, you later expressed interest in an additional discount. Regrettably, we were unable to accommodate this request. We presented the option to cancel your order, but you opted to proceed at the time.

We regret any disappointment you might feel. Please understand that while we are eager to price match, it's not feasible for us to offer discounts below our cost price.

We genuinely appreciate your feedback on your order.