Aer Lingus レビュー 2,600

Poor customer service on Aer Lingus flight EI3606 (Belfast City → Southampton). Discourteous, overbearing cabin crew.

I was travelling on Easter Sunday on the 17:25 flight, seated in row 13. I moved to row 18 as there were plenty of empty seats further back. I was then told, in a discourteous manner, to move to row 17 and return to my allocated seat for landing on the basis of “zone” requirements, as if I had done something wrong.

Later, after reclining my seat, a crew member seated behind me (row 18 — the same row I had moved to) shook her head in disbelief, as though I had encroached on her space.

After I fell asleep, I was abruptly woken by the same crew member, physically shaken, and told, “Did my colleague not tell you to move back to your seat?” When I replied I had been told to move on landing, she responded, “We’re landing now,” harshly.

I returned to my seat, only to be told to get up again and collect my bags.

The justification was “zone” requirements, yet my original seat was only four rows away, and disembarkation was a complete free-for-all.

I have taken this flight many times and have previously been encouraged by crew to move to empty seats, so the inconsistency is obvious.

This wasn't about professional procedure but simply about bolshy cabin crew on a power trip.

The flight itself on business class was fine if unremarkable. Costly. The problems really began arriving at JFK from London and not finding luggage. The "help" at JFK representing Aer Lingus was fairly hands-off and uninterested in helping. Three days later my luggage arrived, badly damaged. My sister, who was travailing with me, did not get her missing luggage delivered to her home state and I had to deliver it to her. When registering our complaint, Aer Lingus sent form email after form email requesting receipts and information about our damaged luggage. Most airlines would offer a free flight in compensation, especially to clients who paid for business class. Not at all impressed with the treatment we go and we will not be a return customer.

I recently experienced the cancellation of a flight by Aer Lingus, which caused significant inconvenience and additional expense, as I was forced to book an alternative flight with another carrier at a much higher price.

What is particularly concerning is that Aer Lingus has refused to issue a refund for the cancelled flight, despite clear regulations requiring airlines to reimburse passengers in such circumstances.

We had a flight for 5:30 it got cancelled and cancelled until all the other aer Lingus flights hade font I Dublin without a issue but then they cancelled the flight without any refunds and no hotel vouchers at 12pm! Don’t fly them if you can avoid it.

The absolute worst airline in operation today. If there’s one reason not to visit Ireland, it’s Aer Lingus. I paid for extra legroom for my family and they instead seated my children in an exit isle. Then separated by 10 year old daughter from us to where she would be sitting by herself. The staff, especially supervisor Kelly and Marco at Dublin Aer Lingus ticketing were so rude and unhelpful they finally ensured my daughter would sit with at least one parent when I reminded them it was illegal to sit a child alone without their guardian. They then changed all my seats to the last row of the plane. When I reminded them of my legroom upgrade I paid they laughed and told me to find someone to call on the website. “Find someone to call”. The customer service is unbelievably rude and flippant. They could care less about their jobs. A truly horrible experience and I along with many in line that were also having issues will NEVER fly Aer Lingus again. Find another airline, you will ultimately save money and aggravation doing so.

I booked a flight for my family from Manchester to America for the summer so we could go see my wife's family. Only two days later they said the flight wouldn't go ahead due to them stopping transatlantic flights from Manchester. So I booked an alternative flight through lastminute.com to fly with Aer Lingus to America via Dublin instead. Yet again my flight was cancelled by Aer Lingus after two days. This was at the beginning of February and I'm still waiting for a refund. Lastminute.com told me the delay was due to Aer Lingus cancelling their refund request. So over 2 months later I'm still waiting for over £2000 to be returned to me. I also lost money on a hotel I booked to stay at the night before our flights as we now can't fly from Manchester. Aer Lingus are a disgrace of a company. Happy to take customers money yet drag their heels to pay refunds. To still be waiting 2 months later for a refund is a joke. I'd give this sham of a company zero stars. They care nothing about customers. They are without doubt the worst company I've ever had the misfortune to deal with. They should be ashamed of how they treat their customers

Shocking customer service locked out my account 2 weeks now, I travel for work every week with Aer lingus and no one in customer services even understands there own system. its a joke I never realised how bad they had become until I experince there commicle customer service. Adios Aer Lingus our company have decided (8 weekly flyers to Europe) will be discontinuing to use Aer Lingus from June 31st. good riddance to rubbish customer service, what a hassle.

Awful experience with Aer lingus bank of Ireland credit card.
Almost impossible to redeem the earned flights. They just send automated messages saying it's not possible to redeem the flights. Stay away

They cancelled my flight without any prior notification and were then rude when I requested why they were going to do about it. They offered to fly me to a bordering country 8 hours after the original flight which was useless to me. Had to pay out of my own pocket to go to a different airport and fly with a different airline. Their complaints procedure is non existent and they failed to provide any compensation or refund despite emails being sent. These are the worst airline I’ve ever dealt with. Would happily pay more to avoid dealing with these ever again.

Aer lingus, the new Ryanair!

I had one of the most humiliating and chaotic travel experiences of my life with Aer Lingus, and I will never use this airline again.

My first trip from Belfast to Birmingham was already disappointing, with a return delay of 1 hour 30 minutes. I brushed it off, assuming it was just one of those things. That was clearly a mistake.

Last Friday, I travelled from Belfast to Manchester with no issues, using my UK driver’s licence as ID exactly as I had done before. No one mentioned anything about needing a passport.

But the return journey was an absolute disaster.

First, the flight was delayed by THREE HOURS. We were meant to depart at 19:55 and arrive at 20:55, but didn’t take off until 22:40. There was little to no communication, no proper explanation, and passengers were left frustrated and confused. To make matters worse, we were loaded onto a bus and left waiting there for an additional 30 minutes before even boarding the aircraft. Completely unacceptable and disorganised.

Then came the most disturbing part of this entire experience.

While boarding, an aviation officer spoke to me in an extremely aggressive and disrespectful manner, loudly demanding my passport and dismissing my valid ID simply because I was “not born in the UK.” Her tone was hostile, embarrassing, and completely unprofessional. I explained that this was a return trip and that I had travelled using the same ID without issue, but she continued to speak over me and blame me, saying it was “my responsibility” to know the rules.

I felt singled out, humiliated, and frankly discriminated against.

It took another staff member who actually showed some level of professionalism to step in, ask a simple question, and resolve the situation within seconds. This only proved how unnecessary and poorly handled the confrontation was.

And unbelievably, the chaos didn’t end there.

After finally boarding, I discovered that my assigned seat (4A) had been given to someone else. How does an airline manage to double-assign seats? This is basic operational competence, and yet it was completely mishandled. I was then moved to an exit seat as a last-minute fix not even an apology that matched the level of inconvenience caused.

This entire experience was a complete mess from start to finish delays, poor communication, disorganisation, rude and confrontational staff, and basic errors that should never happen.

Aer Lingus has completely lost my trust and my business. I will not be flying with them again, and I strongly urge others to think twice before choosing this airline.

I will also be pursuing a formal complaint regarding the conduct of the staff member involved. No passenger deserves to be spoken to or treated in such a degrading and disrespectful way.
Absolutely appalling service!

If I could give less than 1 star I would! Aer Lingus cancelled my son's flight from the US to Manchester in January 2026. I have been waiting for a refund so I can rebook my son's journey home which is now only 6 weeks away. Aer Lingus must have worst customer service ever! I still have no refund, despite calls, emails and reassurances. I can't speak to anyone in the refund team apparently (they don't take calls!) and even though they say they have classed it as urgent nothing has happened. It is so frustrating, no response, no progress and my son is stuck in the US. Please don't use Aer Lingus unless you have no other choice.

Avoid, worst airline ever. Cancelled my flight and ruined our Xmas family holiday, still waiting for a refund months later, bunch of con artists

Lost our pram with this airline - wrong ticket on for starters - it had a luggage tag on and was circling the luggage belt even though we had a connect flight to JFK from Manchester. No one cared or felt they were responsible. Was told to get a temporary pram from another desk which was closed. Then they locked the connect door so had to walk all the way round upstairs and back down again. Stuck with 2 cases, 3 rucksacks and a 5 month baby to carry trying to get help and all I was told is “nothing to do with me” “ not my area” immigration especially so so rude said “I’m distracting her from doing her job” because I was holding a baby and bags with no pram asking for help! Outrageous spending 7 days in New York with no pram!

Honestly such a disappointing experience from start to finish, and I came away feeling really let down.

I paid extra to reserve a preferred seat because on a long haul flight comfort is important, and I wanted to make sure I was seated where I had chosen. During the flight, I then watched multiple passengers move themselves into the more expensive rows without being stopped or asked to pay anything. It was so frustrating because those seats are sold at a premium, and I had specifically paid extra for mine. It honestly made me question why customers are expected to spend more on seat selection when other passengers are seemingly allowed to take similar seats for free with no issue.

To make matters worse, I also paid nearly £35 for in flight WiFi, and it did not work at all for the entire journey. I ended up paying twice because the first purchase would not connect, and the second attempt failed as well. Despite being charged both times, I was unable to use the service at any point during the flight. For a long haul journey, this was incredibly disappointing, especially after paying for something that was completely unusable.

What made the whole situation even worse was trying to get help afterwards through customer service. The assistance help centre staff came across as rude, dismissive, and honestly quite unhelpful. Instead of feeling listened to, I felt like my concerns were brushed off and not taken seriously at all. After an already frustrating journey, the response I received afterwards only made the experience feel worse.

This level of service expected from an airline, this was really upsetting and not at all the standard I would have hoped for. Between paying extra for a seat and WiFi that never worked, and then receiving poor customer service afterwards, the whole experience left me feeling disappointed and quite annoyed.

I really hope this feedback is taken seriously because no paying customer should be made to feel like their concerns do not matter.

Diese Airline hatte das unfreundlichste Personal, welches ich jemals am Board erleben musste und den schlechtesten Service. Es gab auf einem 11 Std.-Flug lediglich eine kleine Mahlzeit, 1 Eis, 1 kleines Brötchen.

Es war so kalt im Flugzeug, dass wir nach einer weiteren Decke fragen mussten - gibt es aber bei Aer Lingus nicht, stattdessen dauerhaft Unfreundlichkeit!

Fazit; Gehen sie gesättigt und warm eingepackt an Board und verzichten Sie auf einen guten Service. Wenn sie das Personal nicht ansprechen - ärgert sie auch keiner!

Am liebsten 0 Sterne!

To ensure my family and I had great seats i spent an additional £200 on top of the flight costs. Flight was direct to JFK, two weeks prior to flight Aer Lingus announced that the were no longer flying direct, decided to stay with Aer Lingus on the non direct flight via Dublin. We were not allocated the same seats ( Avoid 40C, 50% leg room over other seats). Contacted Aer Lingus who said “sorry” ! waste of money and poor customer service. Boarding passes both ways at Dublin were incorrect on the App, 2 people on one seat, had to have them printed off both ways. Poor safety, customers had belongings on spare aisle seats and seats reclined for landing. Poor show.

We had to wait for over 30 minutes after boarding the plane to leave due to “technical” problems and the boarding was even delayed by atleast 15-20 minutes. As well as super last minute gate change like it was announced that it was moved like the minute it was boarding. We were watching a downloaded movie and right as we were about to take off this flight attendant tells us we’re not allowed to have it out grabs it from us and puts it in the overhead bin. Not once have I had a flight attendant be so rude grab my shit and put it away… it’s an iPad in airplane mode I’ve flown thousands of times I have never had to put my iPad away for take off and the manner in which she grabbed my shit was so rude! We also weren’t allowed to keep our items in the emergency exit row which I also have never experienced before and the seats in the emergency exit row were like leaning forward, it was the most uncomfortable seats I’ve ever experienced on on airplane!! Aer lingus was definitely one of the worst airlines I’ve ever had the experience of no wonder they only have 1.5 stars

What a joke of an airline! Delay after delay with zero communication regarding this. Wasted 4 hours of our time with no reason whatsoever. Will never fly with these again. Cannot believe they are still in business considering how bad they treat their customers.

Basically if you have any problems ,, your on your own … pay cheapest with them , get the worst service possible