I’d like to thank Reece, Team Leader Support at AGA Rangemaster, for his outstanding customer service. He was efficient, professional and dealt with my issue straight away with no messing about... もっと見る
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We had an our new over delivered today by Lak and Mark. The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite Explaining how the over works and sha... もっと見る
企業が回答しました
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all... もっと見る
企業が回答しました
Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreadi... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
連絡先
Station Road , TF1 5AQ, Telford, 英国
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4.4
優良
2456件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Feedback
The on-site teams were very personable and knowledgeable - and offered good advice. Eddie was very good on phone with follow up post site visit.
2026年2月11日
自発的なレビュー
AGA からの回答
Dear Andrew,
We appreciate your feedback and are glad the team was helpful and knowledgeable. We're happy to hear that the follow-up was also beneficial to you.😊
Warm regards,
The AGA Rangemaster Team
Really positive experience
Really positive experience. Lak and Mark kept us informed about their arrival time and kept to it. They were really thoughtful, efficient and obviously highly competent, polite and customer focused.
The whole process today was painless, with no issues and the range looks great. Thank you. Lak and Mark are great ambassadors for Aga.
2026年2月12日
自発的なレビュー
AGA からの回答
Hi JA,
We're happy to hear that you had such a positive experience! It's great to know the team's punctuality, efficiency, and customer focus made the process painless for you. We appreciate your kind words.😊
Warm regards,
The AGA Rangemaster Team
Wonderful delivery experience
It was a wonderful, stressless delivery and installation experience. Lak and Mark were highly efficient and professional. Also extremely helpful with product information.
2026年2月11日
自発的なレビュー
AGA からの回答
Dear JF,
We're happy to hear that your delivery and installation were stress-free! We appreciate your positive feedback regarding our team's efficiency, professionalism, and helpfulness. Thank you!😊
Warm regards,
The AGA Rangemaster Team
What a brilliant team Simon and Paul…
What a brilliant team Simon and Paul are. They rang the previous day to check everything was ready for the delivery of our new Aga oven and the removal of the previous range. They arrived on time and started to unpack the oven and accessories. All the time they were thoughtful and respectful to us and our property. They worked diligently and ensured we were aware of the need to burn off residue and the times needed for each section of the oven. Thank you Simon and Paul of excellent service
2026年2月10日
自発的なレビュー
AGA からの回答
Dear Geraldine,
We're happy to hear that the delivery and installation of your new oven went so well. It's great to know that you found our team to be thoughtful and respectful, and that they ensured you were aware of the oven's operation. Thank you for your positive feedback.☺️
Best wishes,
The AGA Rangemaster Team
Replacement oven
Had a replacement oven due to previous one being faulty. Lak and Mark were on time friendly and courteous. Replaced the oven quickly and Lak added a couple of metal plates underneath the oven to make it level due to the uneven flooring of an old house. Went through the functions of the oven. Great customer service !!
2026年2月9日
自発的なレビュー
AGA からの回答
Dear S Whitnall,
We're happy to hear that the replacement oven installation went smoothly! We appreciate your positive feedback regarding the prompt, friendly, and courteous service. It's great to know the leveling solution and function explanation were helpful.🙂
Warm regards,
The AGA Rangemaster Team
Beware the hidden running and repair costs.
Great product and pleasant individuals to deal with, a shame that the score for their efforts should be dragged down by outdated company policy.
Do not expect technical support if you are working on your oven yourself. Company policy deliberately withholds any and all technical documentation and advice forcing customers to use approved (and expensive) third party services.
A rebuild that should have taken a day stretched to 12 weeks due to lack of simple information that most companies would be pleased to provide.
The safety issues around these policies are worrying with inexperienced individuals attempting repairs on a potentially dangerous product.
So be warned, the cost of the product is not just the purchase price but ongoing inflated prices for both spare parts and service.
2026年1月30日
AGA からの回答
Hi Geoff,
Thank you for taking the time to share your experience. We’re really glad to hear that you’re happy with the product and found our team pleasant to deal with.
We understand your frustration regarding technical support and documentation. For health and safety reasons, we are unable to provide further advice or guidance on any conversions, modifications, or repair procedures that have not been officially approved by AGA Rangemaster. This policy is in place to protect our customers, as working on gas- and heat-related products without full manufacturer guidance can be dangerous.
We truly appreciate your feedback and will continue to review how we can better support and communicate with our customers within the boundaries of safety and compliance.
Warm wishes
AGA Rangemaster
Just received excellent service from…
Just received excellent service from Alex at Aga Customer Relations. Always buy Aga products, they last really well and those with a guarantee mean exactly that.
2026年2月5日
AGA からの回答
Hi Corinne,
We're happy to hear that you received excellent support from our team! We appreciate your continued loyalty and are glad our products and guarantees meet your expectations. Thanks for your feedback.
Warm wishes
AGA Rangemaster
Lak and Mark were excellent!
Lak and Mark were excellent in delivering our new Rangemaster oven this morning. They hey were quick, efficient, informative and friendly. Thank you
2026年2月5日
自発的なレビュー
AGA からの回答
Dear Jo,
We're happy to hear that the Rangemaster oven delivery went smoothly! It's great to know the team was quick, efficient, informative, and friendly. Thank you for your feedback.🙂
Kind regards,
The AGA Rangemaster Team
Super helpful in solving a longstanding…
Super helpful in solving a longstanding problem
2026年2月5日
自発的なレビュー
AGA からの回答
Dear Mr Malcolm,
We're happy to hear that our assistance resolved your issue. Thank you for your positive feedback, we appreciate it greatly!
Best wishes,
The AGA Rangemaster Team
Polite and friendly service
I called up for some pre sales info and was met over the phone by Alex, she was polite and eager to help offering advice and contacts for certain retailers and let me know about a trade in deal going on at the moment. Very friendly and helpful customer service, thank you!
2026年2月2日
自発的なレビュー
AGA からの回答
Dear Chloe,
We're happy to hear that you found the pre-sales support helpful and informative! We appreciate you mentioning the team member's eagerness and the details provided about retailers and trade-in options. Thank you for your positive feedback!🙂
Warm regards,
The AGA Rangemaster Team
The Aga badge melted
The Aga badge melted! Helen at Customer Service was very helpful and a replacement was sent free of charge.
2026年1月21日
AGA からの回答
Hi Jeffrey,
We're happy to hear that the issue with the badge was resolved and that our customer service was helpful. Thank you for your feedback!😊
Kind regards,
The AGA Rangemaster Team
The Aga team (in particular Eddie/Jen and Susie)
The Aga team (in particular Eddie)
were very responsive to teething issues with the door seal and the front handle.
Eddie and the Oundle Aga team (Susie and Jen) was very reassuring that any issues were going to be sorted out which helped a lot.
Terry the engineer who came to fix the issue was extremely good at his job -and sorted things out with the minimal of fuss! Thoroughly recommended....
2026年1月28日
自発的なレビュー
AGA からの回答
Dear Jane,
We appreciate you sharing your experience! We're so glad that the team was responsive to the issues you encountered and reassured you throughout the process. It's great to hear the engineer resolved everything efficiently. Thanks for the recommendation!😊
Warm regards,
The AGA Rangemaster Team
Faultless delivery
Faultless delivery, installation of new range cooker and removal of old one.
Lak and Mark were absolute professionals, fast and took care to not make any mess despite the tight space.
5 stars! Thank you!
2026年2月4日
自発的なレビュー
AGA からの回答
Hi Konstantinos,
We're happy to hear that the delivery and installation were faultless. It's great to know the team was professional, fast, and tidy. Thank you for your five-star review!🙂
Best wishes,
The AGA Rangemaster Team
After purchasing my aga Masterchef…
After purchasing my aga Masterchef deluxe 110, the communications from Aga were great. Always informed and advised of an earlier date for delivery which was unexpected and a real positive.
In the day the Aga was delivered by Andy and Andrew. Given the current state of the on going renovation the cooker was navigated into place with ease.
After being set up the time the team spent a good amount of time with me demonstrating all the cookers settings. Top work team!
2026年1月29日
自発的なレビュー
AGA からの回答
Dear Rob,
We're happy to hear that you had a positive experience with the delivery of your new appliance. It's great to know our team provided excellent service and helpful guidance during setup. Thank you for your feedback!🙂
Warm regards,
The AGA Rangemaster Team
Fantastic service by Jackie
Moved into a new house with an AGA but no user manual. Couldn’t find the model or serial number either. Called customer services and very kind girl Jackie helped me access the right manual and emailed it across as well. Really pleased with her manners and professionalism all while being very kind 💖
2026年2月3日
自発的なレビュー
AGA からの回答
Dear Dr Syed,
We're happy to hear that you had a positive experience with Jackie. We appreciate your feedback and are so glad we could assist you with your AGA manual. It's wonderful to know our customer service was helpful and kind.😊
Warm regards,
The AGA Rangemaster Team
Found AGA easy to deal with initially…
Found AGA easy to deal with initially when deciding to purchase one but communication afterwards with regards to delivery frustrating we received many texts regarding delivery but they kept changing. Finally delivery was confirmed and completed by Simon and Paul who were extremely professional in fitting and explaining how the AGA worked. Now looking forward to using my new electric AGA
2026年2月3日
自発的なレビュー
AGA からの回答
Dear Colin,
We're glad you found the initial purchase process easy. We apologize for the frustrating delivery communication. We appreciate your positive comments regarding the professionalism of the installation team and are happy to hear that they explained the AGA's operation clearly. We hope you enjoy your new AGA.😄
Best wishes,
The AGA Rangemaster Team
great service
2026年1月26日
AGA からの回答
Dear James,
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you were pleased with the service provided.
Your kind comments are truly appreciated and will be shared with the team.
Warm regards,
The AGA Rangemaster Team
AGA からの回答
Hi Martin,
We appreciate your positive feedback and are so glad we could fairly assist you with the badges.😊
Best wishes,
The AGA Rangemaster Team
Clear advice which was appreciated
Clear advice which was appreciated. An excellent service.
2026年1月14日
AGA からの回答
Dear Mrs Bell,
We're happy to hear that our clear advice and service were appreciated. Thank you for your positive feedback, it means a lot to us.😊
Warm regards,
The AGA Rangemaster Team
AGA からの回答
Dear Marlene,
We’re very sorry to hear that your question was left unanswered previously. We’ve now been able to locate the original thread and, to clarify, the interiors of the simmering and warming ovens in the main AGA are indeed cast iron, while the lining on the inside of the oven doors is not. The separate hot cupboard on the left in the image provided with the silver interior lining is not cast iron, it is a sheet metal and this is stainless steel.
Please accept our apologies for any confusion this may have caused. We hope this helps, and if you have any further questions, we’d be very happy to assist.
Warm regards,
The AGA Rangemaster Team
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