Une honte ! La plaque induction de mon piano de cuisine Falcon s'est brisée et cela fait 3 mois que Aga rangemaster n'est pas capable de répondre et de nous fournir la pièce. La cuisinière a moins de... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had an our new over delivered today by Lak and Mark. The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite Explaining how the over works and sha... もっと見る
企業が回答しました
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all... もっと見る
企業が回答しました
Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreadi... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
連絡先
Station Road , TF1 5AQ, Telford, 英国
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4.4
優良
2448件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very pleased and would recommend
The whole experience has been fantastic. Roger, Linda and the Aga Kidderminster team have been so helpful, and the cooking demonstrations in the shop were invaluable for helping make our decision.
The installation process was seamless. Lak and Clive were very professional, polite and are great Aga representatives. They led me through setting up and using the Aga, and gave me contact details should I run into any problems. I couldn’t recommend them more.
2026年2月19日
自発的なレビュー
AGA からの回答
Dear Adam,
We're happy to hear that you had a fantastic experience. It's great to know that the team was helpful and the demonstrations aided your decision. We appreciate your positive feedback regarding the seamless installation process and the professionalism shown.😊
Best wishes,
The AGA Rangemaster Team
IGreat customer service.
I received a rapid response to my query for identification of a particular model.
However, in the interim, I had identified the stove myself.
The courteous response offered future support should I need it.
2026年2月5日
AGA からの回答
Dear Chris,
We're happy to hear that we responded quickly to your question. We appreciate that you were able to identify the model and that you have reassurance that we are available to help if needed in the future. Thank you!😊
Best wishes,
The AGA Rangemaster Team
Very quick and supportive
2026年2月12日
AGA からの回答
Dear Brigitte,
We appreciate your feedback and are happy to hear that you found our support helpful and quick. Thank you for your time.🙂
Warm wishes,
The AGA Rangemaster Team
Today we had our new electric AGA ER7…
Today we had our new electric AGA ER7 fitted. Lak and Paul were so professional throughout the installation.
Guy from our local Aga shop in Oundle has also been so helpful in recommending the right configuration for us.
So we have to give a 5 star review to the whole AGA team - you have been amazing.
Thank you
2026年2月18日
自発的なレビュー
AGA からの回答
Dear G Smith,
We're happy to hear that the installation of your new AGA ER7 went so well. It's great to know that the team was professional and helpful in meeting your needs. Thank you for your wonderful feedback!😊
Best wishes,
The AGA Rangemaster Team
AGA からの回答
Dear Peter,
We’re very sorry to hear that you haven’t been able to locate someone to assist with service in your area.
When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk
with the details of your appliance (for example, model and fuel type) and your postcode? This will allow us to do our very best to provide you with suitable contacts nearby.
Thank you for giving us the opportunity to assist, and we look forward to helping you.
Best wishes,
Alex and the AGA Rangemaster Team
Great service
Lak and Skip were very helpful in their delivery. Rang the day before to confirm time and then dealt with the actual delivery quickly and efficiently.
2026年2月17日
自発的なレビュー
AGA からの回答
Dear James,
We're happy to hear that the delivery was quick and efficient. We appreciate you taking the time to share your positive experience with us. Thank you!🙂
Best wishes,
The AGA Rangemaster Team
We recently purchased an AGA R3...
We recently purchased an AGA R3 and the experience from start to finish was genuinely excellent. The team at Diss Iron Works were professional, knowledgeable and very easy to deal with. The sales process felt relaxed and informative, with no pressure at any point.
Installation day was equally impressive. The installers arrived on time, were polite and clearly very experienced. They worked efficiently, left no mess whatsoever and took the time to explain everything properly so we felt confident using the cooker straight away.
Overall, a first-class service and a product we are absolutely delighted with. I would not hesitate to recommend both the AGA R3 and the Diss Iron Works team.
2026年2月9日
AGA からの回答
Dear Scott,
We're happy to hear that you had a genuinely excellent experience with us! We appreciate your recognition of our team's professionalism and knowledge. It's great to know the installation was impressive and that you're delighted with your new AGA R3. Thank you for recommending us!😊
Best wishes,
The AGA Rangemaster Team
First class customer service
Had my Aga Rangemaster Masterchef installed today so early days. Longer than anticipated wait for a delivery date but they kept me informed and I’m delighted with it so far. Have to say the delivery and installation was great. First class customer service from Skip and Zen. Friendly, efficient and really helpful. Thank you
2026年2月13日
自発的なレビュー
AGA からの回答
Dear Mary,
We're happy to hear that you're delighted with your new appliance! We appreciate your patience regarding the delivery date and are so glad the installation went smoothly. It's great to know the delivery team provided first-class service. Thanks for your feedback.😄
Warm regards,
The AGA Rangemaster Team
Very good customer service.
Very good customer service.
Answered my queries quickly and in detail.
They provided valued support.
2026年2月3日
AGA からの回答
Dear Ceri,
We're happy to hear that our customer service met your expectations. We appreciate you acknowledging the support that we provided to you. Thank you for your kind feedback! 🙂
Best wishes,
The AGA Rangemaster Team
Really helpful when ordering a spare…
Really helpful when ordering a spare part for our Aga
2026年1月30日
AGA からの回答
Good afternoon,
We're happy to hear that we could assist you in ordering a spare part for your Aga. Thank you for your positive feedback!😊
Best wishes,
The AGA Rangemaster Team
Had my new Aga delivered and fitted…
Had my new Aga delivered and fitted today by Lak and Mark.
They were here at the time they stated . Aga was really well packed they worked well together. All the packing was removed and taken away.
They gave us a quick run down how the Aga works even although it isn’t connected to the circuit board yet.
I was given their number incase I had any problems with it and I’m sure I won’t as the many checks they did to stabilise the Aga on my uneven floor.
I’m so happy 😁
2026年2月13日
自発的なレビュー
AGA からの回答
Dear Myra,
We're happy to hear that the delivery and fitting went smoothly! It's great to know the team was punctual and thorough, and that you're pleased with the service. Thank you for sharing your positive experience.😊
Warm regards,
The AGA Rangemaster Team
The installers were great
The installers were great, very professional and friendly, didn’t make a mess. Just using cooker for the first time, going well so far
2026年2月12日
自発的なレビュー
AGA からの回答
Dear Libby,
We're happy to hear that the installation was professional and clean. It's great to know the cooker is working well for you! Thank you for your positive feedback.☺️
Warm regards,
The AGA Rangemaster Team
Feedback
The on-site teams were very personable and knowledgeable - and offered good advice. Eddie was very good on phone with follow up post site visit.
2026年2月11日
自発的なレビュー
AGA からの回答
Dear Andrew,
We appreciate your feedback and are glad the team was helpful and knowledgeable. We're happy to hear that the follow-up was also beneficial to you.😊
Warm regards,
The AGA Rangemaster Team
Really positive experience
Really positive experience. Lak and Mark kept us informed about their arrival time and kept to it. They were really thoughtful, efficient and obviously highly competent, polite and customer focused.
The whole process today was painless, with no issues and the range looks great. Thank you. Lak and Mark are great ambassadors for Aga.
2026年2月12日
自発的なレビュー
AGA からの回答
Hi JA,
We're happy to hear that you had such a positive experience! It's great to know the team's punctuality, efficiency, and customer focus made the process painless for you. We appreciate your kind words.😊
Warm regards,
The AGA Rangemaster Team
Wonderful delivery experience
It was a wonderful, stressless delivery and installation experience. Lak and Mark were highly efficient and professional. Also extremely helpful with product information.
2026年2月11日
自発的なレビュー
AGA からの回答
Dear JF,
We're happy to hear that your delivery and installation were stress-free! We appreciate your positive feedback regarding our team's efficiency, professionalism, and helpfulness. Thank you!😊
Warm regards,
The AGA Rangemaster Team
What a brilliant team Simon and Paul…
What a brilliant team Simon and Paul are. They rang the previous day to check everything was ready for the delivery of our new Aga oven and the removal of the previous range. They arrived on time and started to unpack the oven and accessories. All the time they were thoughtful and respectful to us and our property. They worked diligently and ensured we were aware of the need to burn off residue and the times needed for each section of the oven. Thank you Simon and Paul of excellent service
2026年2月10日
自発的なレビュー
AGA からの回答
Dear Geraldine,
We're happy to hear that the delivery and installation of your new oven went so well. It's great to know that you found our team to be thoughtful and respectful, and that they ensured you were aware of the oven's operation. Thank you for your positive feedback.☺️
Best wishes,
The AGA Rangemaster Team
Replacement oven
Had a replacement oven due to previous one being faulty. Lak and Mark were on time friendly and courteous. Replaced the oven quickly and Lak added a couple of metal plates underneath the oven to make it level due to the uneven flooring of an old house. Went through the functions of the oven. Great customer service !!
2026年2月9日
自発的なレビュー
AGA からの回答
Dear S Whitnall,
We're happy to hear that the replacement oven installation went smoothly! We appreciate your positive feedback regarding the prompt, friendly, and courteous service. It's great to know the leveling solution and function explanation were helpful.🙂
Warm regards,
The AGA Rangemaster Team
Beware the hidden running and repair costs.
Great product and pleasant individuals to deal with, a shame that the score for their efforts should be dragged down by outdated company policy.
Do not expect technical support if you are working on your oven yourself. Company policy deliberately withholds any and all technical documentation and advice forcing customers to use approved (and expensive) third party services.
A rebuild that should have taken a day stretched to 12 weeks due to lack of simple information that most companies would be pleased to provide.
The safety issues around these policies are worrying with inexperienced individuals attempting repairs on a potentially dangerous product.
So be warned, the cost of the product is not just the purchase price but ongoing inflated prices for both spare parts and service.
2026年1月30日
AGA からの回答
Hi Geoff,
Thank you for taking the time to share your experience. We’re really glad to hear that you’re happy with the product and found our team pleasant to deal with.
We understand your frustration regarding technical support and documentation. For health and safety reasons, we are unable to provide further advice or guidance on any conversions, modifications, or repair procedures that have not been officially approved by AGA Rangemaster. This policy is in place to protect our customers, as working on gas- and heat-related products without full manufacturer guidance can be dangerous.
We truly appreciate your feedback and will continue to review how we can better support and communicate with our customers within the boundaries of safety and compliance.
Warm wishes
AGA Rangemaster
Just received excellent service from…
Just received excellent service from Alex at Aga Customer Relations. Always buy Aga products, they last really well and those with a guarantee mean exactly that.
2026年2月5日
AGA からの回答
Hi Corinne,
We're happy to hear that you received excellent support from our team! We appreciate your continued loyalty and are glad our products and guarantees meet your expectations. Thanks for your feedback.
Warm wishes
AGA Rangemaster
Lak and Mark were excellent!
Lak and Mark were excellent in delivering our new Rangemaster oven this morning. They hey were quick, efficient, informative and friendly. Thank you
2026年2月5日
自発的なレビュー
AGA からの回答
Dear Jo,
We're happy to hear that the Rangemaster oven delivery went smoothly! It's great to know the team was quick, efficient, informative, and friendly. Thank you for your feedback.🙂
Kind regards,
The AGA Rangemaster Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。