Une honte ! La plaque induction de mon piano de cuisine Falcon s'est brisée et cela fait 3 mois que Aga rangemaster n'est pas capable de répondre et de nous fournir la pièce. La cuisinière a moins de... もっと見る
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We had an our new over delivered today by Lak and Mark. The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite Explaining how the over works and sha... もっと見る
企業が回答しました
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all... もっと見る
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Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreadi... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
連絡先
Station Road , TF1 5AQ, Telford, 英国
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4.4
優良
2448件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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AGA からの回答
Dear Cathy,
We are happy to hear that the service was helpful. Thank you for your positive feedback, we appreciate it greatly. We will ensure to forward this on to Alex. ☺️
Kind regards,
The AGA Rangemaster Team
AGA からの回答
Dear Caroline,
We're happy to hear that the Aga installation was professional and your overall experience was great. Thank you for your positive feedback!
Warm wishes,
The AGA Rangemaster Team
A very quick and professional Service
A very quick and professional installation of my new Rangemaster cooker by Lak and Mark.
They arrived when they said they would and quickly removed my old cooker. They took great care unpacking and installing the new cooker and made it look easy.
Lak gave a very good tutorial on the controls and how the induction hob would work so that I was able to get started straight away with using it.
These were very friendly and knowledgeable chaps and would be happy to recommend the service from Rangemaster.
2026年3月6日
自発的なレビュー
AGA からの回答
Good afternoon,
We're happy to hear that you had a quick and professional installation. It's great to know the team was punctual, careful, and helpful in explaining the cooker's features. We appreciate your recommendation!😊
Warm wishes,
The AGA Rangemaster Team
New Rayburn
Requested several colour samples for a replacement Rayburn ,one colour sample was out of stock but all were delivered within a week .
First class service !
The only problem is which colour to choose now ...
2026年2月27日
AGA からの回答
Hi Keith,
We're happy to hear that you received our colour samples promptly! We appreciate your patience regarding the out-of-stock option and are glad we could assist you. Choosing the perfect colour can be a challenge!
Warm wishes
AGA Rangemaster
Excellent service the guys were very…
Excellent service the guys were very professional and prompt.
2026年3月5日
自発的なレビュー
AGA からの回答
Hi Shaun,
We're happy to hear that our team provided excellent, professional, and prompt service! Thank you for your positive feedback; we appreciate it.
Warm wishes
AGA Rangemaster
The staff in the Kendal shop were…
The staff in the Kendal shop were amazing, extremely helpful. I absolutely love my new Aga, my only wish is that I’d bought one 40 years ago!
2026年2月26日
AGA からの回答
Hi Louise,
We're happy to hear that the staff were so helpful! It's wonderful you love your Aga. We appreciate you sharing your experience with us. Thanks for the feedback!
Warm wishes
AGA Rangemaster
Helpful pleasant engineers
Helpful pleasant engineers. Minimal mess, neat and tidy. All in all a good experience.
2026年2月25日
AGA からの回答
Hi Clare,
We're happy to hear that our engineers were helpful and pleasant, and that you had a good experience with our tidy service.
Warm wishes
AGA Rangemaster
Gloucester Replacement Aga
The guys who so professionally installed our new Aga especially Lak, Mark and Zen. The whole process of removing the old Aga and safely installing the new purchase was completed smoothly without damage and any problems. Lak took care to make sure we were conversant with all the controls before departure which was also helpful and welcome. If our new Aga performs as long and well as the old unit did for over 70 years we will be highly satisfied.
2026年3月3日
自発的なレビュー
AGA からの回答
Hi David,
We're happy to hear that the installation process was completed smoothly and professionally. It's great to know that the team ensured you were comfortable with all the controls. We appreciate your feedback and hope your new unit serves you well for many years to come!
Warm wishes
AGA Rangemaster
You can rely on AGA
I was kept up to date with any relevant information about my delivery. Delivery was as promised, and installation was efficiently done. Delighted to be reunited with AGA after some years without.
2026年2月18日
AGA からの回答
Hi Patricia,
We're happy to hear that you were well-informed about your delivery and that the installation was efficient. It's great to know you're delighted to be reunited with your AGA!
Warm wishes
AGA Rangemaster
Excellent service
2026年2月25日
AGA からの回答
Hi John,
We are pleased to hear that you have received great service from us. Thank you for your feedback!
Warm wishes
AGA Rangemaster
Very impressive delivery &…
Very impressive delivery & installation. Could not have been more helpful.
(Just a great shame previous oven needed replacing and it took SO long)
2026年3月2日
自発的なレビュー
AGA からの回答
Hi Clive,
We're happy to hear that the delivery and installation were impressive and helpful. We regret the previous oven replacement took so long and appreciate your feedback.
Warm wishes
AGA Rangemaster
Beautiful new Aga thank you
Beautiful new Aga thank you, you remained flexible on delivery which was appreciated
2026年2月24日
AGA からの回答
Hi Amanda,
We're happy to hear that you are enjoying your beautiful new Aga. We appreciate your positive feedback and are glad we could accommodate your delivery needs.
Warm wishes
AGA Rangemaster
Profesional installation and Delivery on time
Delivery on time
Quick and professional installation by Jonny and Phil
2026年3月3日
自発的なレビュー
AGA からの回答
Hi Zoran,
We're happy to hear that your delivery was on time and the installation was quick and professional. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Failure to acknowledges previous…
Failure to acknowledges previous statement about a guarantee.
2026年2月13日
AGA からの回答
Good morning,
We apologise that we are unable to provide a more favourable response regarding the guarantee for your AGA cookware. We have sent you a separate email with further details explaining the reasons for this decision.
Warm wishes,
AGA Rangemaster
Both Lak and Mark were very punctual
Both Lak and Mark were very punctual, very professional and very polite and knowledgeable and a pleasure to meet
2026年2月25日
自発的なレビュー
AGA からの回答
Dear Sharon,
We're happy to hear that you had such a positive experience with our team members! We appreciate you taking the time to share your feedback.😊
Best wishes,
The AGA Rangemaster Team
Truly excellent customer service. Thank you
I had a problem with a frying pan and reached out to Aga for some advice. Unfortunately, my initial email was handled a little naively by a sales co-ordinator, however when I asked to deal with someone more senior in the Customer Services Department, I received truly excellent service.
The gentleman I dealt with (unfortunately can't mention names) responded at length to my enquiry and was empathic and courteous. His explanation and email response was considered and highly professional, and he solved my problem expediently and efficiently.
This is the sort of customer service which I had hoped for from a company with a reputation and stature such as Aga, and I wasn't disappointed. Thank you so much. I really appreciated the care and manner with which you treated me.
2026年2月23日
自発的なレビュー
AGA からの回答
Dear Oriana,
We appreciate you sharing your experience. We're happy to hear that our Customer Services Department was able to resolve the frying pan issue to your satisfaction. We value your feedback and are grateful for your recognition of our team's efforts.😊
Warm regards,
The AGA Rangemaster Team
Everything was brilliant from start…
Everything was brilliant from start too finish
The ladies in the office were brilliant.
The logistics were excellent. Was sent a video with all the things that was needed too be done n was super easy too follow
Lak n Mark the delivery and Installation engineers were excellent
And kept me informed every ste of the way.
Very Very Happy 😊
2026年2月24日
自発的なレビュー
AGA からの回答
Dear Julie,
We're happy to hear that you had such a positive experience! It's great to know that the office staff, logistics, and delivery/installation team met your expectations. Thank you for your kind feedback.
Best wishes,
The AGA Rangemaster Team
I spent over 8K on a new aga
I spent over 8K on a new aga, when it was delivered the fitters were first class. However there was a fault on a switch and the fitters reported it to aga service dept,a few days later i got a call from the engineer giving me a date to come and repair item. This date was approx 4 weeks time. I rung aga to say wasnt happy waiting all that time.Havent heard since.Still waiting. VERY POOR SERVICE
2026年2月9日
AGA からの回答
Dear Tim,
I’m very sorry to hear about your experience, and I understand how disappointing it is to be waiting, especially after investing in a new AGA. We want to do our best to support you and get this followed up as quickly as possible.
When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk with your details and the date the engineer gave you for the repair (and any job/reference number)
As soon as we receive this, we’ll investigate the delay and chase this on your behalf.
Kind regards,
Alex and the AGA Rangemaster Team
AGA からの回答
Good afternoon,
We are so glad to hear that our service was helpful to you. Thank you for your positive feedback, we greatly appreciate it. 😊
Best wishes,
The AGA Rangemaster Team
Bad Customer Service
I had a 4 oven Aga for 23 years. We then moved to a house that didn’t have one and neither the room. Missed it so much I then purchased a 2 oven Aga which we had room for. Nothing but problems with it from the start. Kept burning the food and cakes were burnt to a crisp. Realised there was a problem so contacted Aga who then sent an engineer. I was told there was nothing wrong with it and was given a phone number to ring for cooking lessons! Persevered but to no avail. I was so exasperated I bought an oven thermometer and was shocked to find the temperature for the ovens were the wrong way round. Called Aga who sent me an engineer but I had to wait a few months. He admitted he knew nothing about agas as he came from Repairtech but tested the temperature of my ovens and I was told the temperature was the wrong way round in the ovens. Finally!! I was then sent an Aga engineer who confirmed this. I have had this Aga for nearly 2 years and it has taken me this long to get an answer. So frustrated and appalled by the service from Aga.
2026年2月23日
AGA からの回答
Dear Linda,
I’m very sorry to hear about your experience, and I can understand how frustrating and disappointing this has been, especially after owning and enjoying your previous AGA for so many years. Waiting to get clarity, and being passed between different engineers, is not the level of service we expect.
We’d really like the opportunity to discuss what’s happened and understand the full timeline so we can see how best to support you going forward. When you have a moment, please could you email our team at tpsupport@agarangemaster.co.uk with the details of your experience.
Once we receive that, we’ll review the history and come back to you with the next steps.
Kind regards,
Alex and the AGA Rangemaster Team
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