Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... もっと見る
企業が回答しました
Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... もっと見る
Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... もっと見る
企業が回答しました
企業情報
連絡先
Ennerdale Road, SY1 3LD, Shrewsbury, 英国
- 01743648604
- alanward@cousinsfurniture.co.uk
- www.alanwardfurniture.co.uk
4.8
優良
502件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Attentive service without being pushy…
Attentive service without being pushy or intrusive; we purchased quite a different chair from the one we went to look at, but it really is a lovely. We had plenty of opportunity to consider the different options too.
2020年1月27日
自発的なレビュー
Excellent Score but issues with delivery
The staff in the store are excellent but I have an issue with the delivery men as they left boot marks on my carpet which have not hoovered out and will require having to have my carpet cleaned - they should be issued with covers for their boots - I have now spoken to Alan Ward and it seems they do issue their delivery men with covers and have offered to clean my carpet so I am satisfied thank you
2020年1月27日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Margaret,
Thank you for taking the time to review Alan Ward - we really appreciate your feedback! We are very sorry to read about your experience, a member of our customer service team will contact you to discuss this issue further.
Best wishes,
The Alan Ward Team
Alan Ward Furniture からの回答
Hello Keith,
Thank you for taking the time to review Alan Ward! We really appreciate your kind words!
Best wishes,
The Alan Ward Team
Despite being overpriced
Despite being overpriced, the furniture was delivered ahead of schedule and the delivery men were absolutely marvellous in installing our new lounge suite and removing the old one.
2020年1月23日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Mr Tidd,
Thank you for taking the time to review Alan Ward! We really appreciate your comments and we hope you continue to enjoy your new lounge suite!
Best wishes,
The Alan Ward Team
Alan Ward Furniture からの回答
Hello Ms Phillips,
Thank you for taking the time to review your in-store experience at Alan Ward!
We hope to welcome you in-store again soon!
Best wishes,
The Alan Ward Team
Excellent service and backup.
2020年1月23日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Mr Powell,
Thank you for taking the time to review Alan Ward! We hope to welcome in-store again soon!
Best wishes,
The Alan Ward Team
As always the staff at Alan Ward were…
As always the staff at Alan Ward were extremely helpful, courteous and professional in helping us with our recent purchase. Over the years we have bought many items from Alan Ward, we have been extremely pleased with the service and would definitely recommend them to friend and family.
Evelyn Carter
2020年1月23日
自発的なレビュー
Alan Ward Furniture からの回答
Hi Evelyn,
Thank you for taking the time to review Alan Ward! We really appreciate your kind comments. We hope to welcome you back in-store again soon!
Best wishes,
The Alan Ward Team
Impeccable
Absolutely excellent service! Lady in the shop was very helpful and knowledgeable, she could not do enough to help us. Courtesy call 2 hours before delivery and very friendly delivery staff! Would 100% recommend.
2020年1月23日
自発的なレビュー
Alan Ward Furniture からの回答
Hello!
Thank you for your review of Alan Ward! We are thrilled to read your comments and we will ensure that your kind words are passed on to all relevant departments!
We hope to welcome you in-store again soon!
Best wishes,
The Alan Ward Team
Excellent company to deal with
Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited.
An extremely good supply of every kind of goods you could wish for and pleasant informative staff to help you. Even a very nice coffee shop.
2020年1月23日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Mrs Egarr,
Thank you for taking the time to review your experience at Alan Ward Shrewsbury! We're thrilled to read your kind words - we hope to welcome you in-store again soon!
Best wishes,
The Alan Ward Team
Fantastic customer service
2020年1月23日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Mr & Mrs Marsh,
Thank you for taking the time to review your recent experience at Alan Ward! We really appreciate your kind feedback and we hope to welcome you in-store again soon!
Best wishes,
The Alan Ward Team
Prompt delivery and excellent fitting…
Prompt delivery and excellent fitting of stairs carpet with com0lex pattern.
2020年1月20日
自発的なレビュー
Alan Ward Furniture からの回答
Hello!
Thank you for reviewing Alan Ward - we will certainly pass your kind comments on to our flooring team!
Best wishes,
The Alan Ward Team
Arm covers poor value
2020年1月19日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Mr Hodgson,
Thank you for taking the time to review Alan Ward - we are very sorry to read that you are experiencing issues with your order. A member of our customer service team will contact you to discuss this matter further.
Best wishes,
The Alan Ward Team
Always very helpful staff and value for…
Always very helpful staff and value for money.
2020年1月18日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Lynda,
Thank you for taking the time to review Alan Ward! We really appreciate your feedback. We hope to welcome you back in-store again soon!
Best wishes,
The Alan Ward Team
Stressless Furniture
Great sales experience, delivered on time as promised.
Lovely furniture, very pleased.
2020年1月18日
自発的なレビュー
Excellent - highly recommended
Alan Ward was recommended to us as the place to go for a high quality sofa which will last for years. Our in-store experience was very good, the sales staff were not too pushy and didn't "hover" and pressure us at all. We were given chance to make our own decision but help was on hand if we had any questions. We found exactly what we were looking for and luckily it had some money off due to a current sale. We were able to have the sofas we chose delivered in about 48 hours as they were in stock, which was absolutely excellent! The delivery team were courteous and respectful of our home and property, removed their shoes and all packaging etc. Overall, I will be visiting Alan Ward again and will definitely be recommending the store to our friends. Thankyou to the Shrewsbury team and delivery team for your professionalism.
2020年1月17日
自発的なレビュー
Alan Ward Furniture からの回答
Hello!
Thank you for taking the time to review your recent in-store experience at Alan Ward. We really appreciate your kind feedback. We're delighted to read your review, we will absolutely ensure that your comments are passed on to the staff at our Shrewsbury store and our delivery teams.
We hope you continue you to enjoy your sofas, and we look forward to welcoming you in-store again soon!
Best wishes,
The Alan Ward Team.
Alan Ward Furniture からの回答
Hello Mrs Heath,
Thank you for your kind review - we really appreciate your feedback!
We hope to welcome you in-store again in the future!
Best wishes,
The Alan Ward Team
Products very good quality and all…
Products very good quality and all staff extremely efficient, thoughtful and friendly. Would recommend them
2020年1月16日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Mr & Mrs Taylor,
Thank you for reviewing Alan Ward - we appreciate you taking the time to review our service. We hope to welcome you in-store again soon!
Best wishes,
The Alan Ward Team
Very good customer service and advice…
Very good customer service and advice about the suite we were buying. Excellent delivery service with very pleasant and helpful guys who unpacked, assembled and placed the furniture.
Would certainly use Wards again even though they are 40 miles away.
2020年1月16日
自発的なレビュー
Alan Ward Furniture からの回答
Hi Chris,
Thank you for your review! We're thrilled to read your feedback - we will ensure that your comments regarding our delivery service are passed on to our delivery team.
Best wishes,
The Alan Ward Team
How to impress a returning customer
I saw the tv unit cheaper on a different site. I always buy from Alan Ward and their customer service always excellent so I contacted them and they subsequently agreed to price match. Brilliant!
2020年1月16日
自発的なレビュー
Alan Ward Furniture からの回答
Hello Mrs Cox,
Thank you for taking the time to review Alan Ward! We really appreciate your kind comments regarding our service. We hope to welcome you in-store again soon!
Best wishes,
The Alan Ward Team
Alan Ward Furniture からの回答
Hello!
Thank you for your kind review - we really appreciate your feedback!
Best wishes,
The Alan Ward Team
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