Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The table arrived in prefect condition and as described in the advert . I spoke to a courteous knowledgeable agent about the finish on the table before ordering . I have bought Alexander Rose gard... もっと見る
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The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... もっと見る
企業が回答しました
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... もっと見る
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企業情報
当該企業による記述
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
連絡先
Victoria Road 59, RH15 9LE, Burgess Hill, 英国
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.4
優良
192件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Superb high quality bench quality bench and prompt…
Superb quality bench and prompt delivery.
I used the sealing treatment as recommended by Alexander Rose and not only does it help to protect the wood it does a brilliant job of highlighting the wood grain. Nice to know we can still buy excellent quality goods at a fair price.
2026年5月20日
Alexander Rose からの回答
Dear Russell,
Thank you for your wonderful review. We’re delighted to hear how pleased you are with the quality of your bench and the prompt delivery.
It’s great to know that the sealing treatment worked so well for you - protecting the wood while bringing out the natural beauty of the grain is exactly what it’s designed to do. Your kind words about the quality and value truly mean a lot to us.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Parasol cover
We were updated about delivery. The goods were of good quality. The website was easy to use.
2026年5月20日
Alexander Rose からの回答
Dear Anne,
Thank you for your kind review. We’re so pleased to hear that you found our website easy to use, appreciated the delivery updates, and were happy with the quality of your parasol cover.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Good price for two chairs and a table
Good price for two chairs and a table. Delivery by lorry had to be booked in but did all arrive safely. Would have helped greatly to have been given a window by them rather than waiting in all day.
2026年5月20日
Alexander Rose からの回答
Dear Pauline,
Thank you for your feedback. We’re pleased to hear that you found the set to be good value and that everything arrived safely.
We appreciate your comments regarding the delivery process. We understand how helpful a delivery window can be, and we’ll certainly take this on board as we continue to improve the experience for our customers.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Julia,
Thank you for your lovely review. We’re delighted to hear that your bench arrived promptly, was easy to assemble, and looks great in your space. It’s always wonderful to know our customers are happy with both the quality and the overall experience.
If you ever need any assistance, please don’t hesitate to get in touch - we’re always happy to help.
We hope you enjoy your new bench for many years to come.
Warm regards,
Alexander Rose Team
Our first farmhouse table lasted 18…
Our first farmhouse table lasted 18 years. We have just replaced it with the same one as it’s such a good table. Absolutely recommend.
2026年5月5日
Alexander Rose からの回答
Dear Sonia,
Thank you so much for sharing your experience with us. We’re delighted to hear that your original farmhouse table served you well for 18 years, and even more so that you chose the same design again.
It’s wonderful to know that the table continues to meet your expectations in both quality and style, and we’re grateful for your recommendation. We hope your new table brings you just as many years of enjoyment and memorable moments.
Warm regards,
Alexander Rose Team
Just what we ordered!
2026年5月1日
Alexander Rose からの回答
Dear Heather,
Thank you for your kind review. We’re so pleased to hear that everything was just as you ordered.
If you need any assistance or have any questions at any time, please feel free to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Easy to order and speedy delivery
Easy to order and speedy delivery. Easy to assemble table and missing washer quickly dispatched.
2026年4月27日
Alexander Rose からの回答
Dear Tessa,
Thank you so much for your kind review. We're delighted to hear that you found the ordering process straightforward and that your delivery arrived promptly.
It’s also great to know that your table was easy to assemble, and we’re pleased our team could quickly resolve the missing washer for you.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Michelle,
Thank you so much for your kind review. We’re delighted to hear that you’re pleased with your furniture and that both our service and delivery met your expectations
We truly appreciate you taking the time to share your experience and hope you continue to enjoy your furniture for many years to come.
Warm regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Robert,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your visit to our showroom and that our team was able to provide helpful advice.
We truly appreciate your kind feedback and hope to welcome you again in the future.
Warm regards,
Alexander Rose Team
Alexander Rose からの回答
Thank you for taking the time to share your feedback. We’re delighted to hear that your order was delivered on time and assembled exactly as arranged.
We appreciate your support and hope you continue to enjoy your purchase.
Warm regards,
Alexander Rose Team
Very good quality item
Very good quality item. Arrived earlier than expected. Reasonable price.
2026年5月1日
Alexander Rose からの回答
Dear Annette,
Thank you so much for your kind review. We’re delighted to hear that you’re pleased with the quality of your item and that it arrived earlier than expected. It’s also great to know you found it to be good value for money - something we always strive to deliver.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
terrible
terrible
product arrived broken
customer service dreadful. Unhelpful and weary. Will never buy from them again.
2026年5月3日
自発的なレビュー
Alexander Rose からの回答
Dear Stuart,
Thank you for taking the time to leave a review. We are very sorry to hear that your order arrived damaged and that your experience did not meet expectations. Following receipt of the images from you, our customer service team has now processed a full refund.
We appreciate you bringing this to our attention and sincerely apologise for the inconvenience caused.
Warm regards,
Alexander Rose Team
I received excellent customer service
I received excellent customer service. I was informed immediately by Alexander Rose that the item I had ordered online was out of stock. I was offered an alternative at no additional charge which arrived very quickly. I am extremely happy with the quality and appearance of this product. A great little set of garden furniture.
2026年4月21日
Alexander Rose からの回答
Dear Janet,
Thank you so much for your wonderful feedback. We’re delighted to hear that you received excellent customer service and that our team was able to promptly inform you about the stock issue and provide a suitable alternative at no additional cost. It’s great to know your order arrived quickly and that you’re extremely happy with both the quality and appearance of your new garden furniture. We’re especially pleased that it’s proven to be such a great little set for your garden.
Warm regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Martin,
Thank you for taking the time to share your experience. We’re delighted to hear that you found our phone communications to be good. Providing clear, helpful, and friendly support is very important to us, and your feedback is truly appreciated.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Very good service though let down by…
Very good service though let down by second delivery man who was not obliging at all!
2026年4月23日
Alexander Rose からの回答
Dear Linda,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you were happy with the service overall, but we’re very sorry to learn that your experience was let down by the second delivery. This certainly isn’t the level of service we aim to provide, and we appreciate you highlighting it so we can address this and ensure improvements are made.
Thank you again for your comments, and we hope to have the opportunity to provide you with a fully positive experience in the future.
Warm regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Susan,
Thank you for taking the time to share your feedback. We’re delighted to hear that everything went smoothly - from ordering through communication to delivery.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
A very good quality extending table
A very good quality extending table, put together by the white glove service who were very polite, quick and cleared away all the packaging. Recommended.
2026年4月2日
Alexander Rose からの回答
Dear Penny,
Thank you for your kind recommendation. We’re delighted to hear you’re pleased with the quality of your extending table and that our white glove delivery partner made the experience smooth and efficient. Your feedback is very much appreciated.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Helen,
Thank you for your lovely feedback. We’re delighted to hear you found both the service and the quality excellent. Your kind words are greatly appreciated.
Warm regards,
Alexander Rose Team
Very good experience
Good customer service, well packaged and delivered on day of our choice,
2026年4月2日
Alexander Rose からの回答
Thank you for your kind feedback. We’re delighted to hear you had a very good experience and that our customer service, packaging, and delivery met your expectations. We really appreciate you taking the time to share this.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Delivery experience
I was just a bit surprised having paid a delivery charge, at the longish delivery time for an off the shelf stock item, accessory. That is a bench cover.
2026年4月2日
Alexander Rose からの回答
Dear John,
Thank you for your feedback. We’re sorry to hear the delivery time didn’t meet your expectations. We understand how important this is, and your comments have been shared with our team so we can review and improve the experience going forward.
Warm regards,
Alexander Rose Team
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