Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The table arrived in prefect condition and as described in the advert . I spoke to a courteous knowledgeable agent about the finish on the table before ordering . I have bought Alexander Rose gard... もっと見る
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The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... もっと見る
企業が回答しました
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... もっと見る
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企業情報
当該企業による記述
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
連絡先
Victoria Road 59, RH15 9LE, Burgess Hill, 英国
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.4
優良
192件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff, very pleased with the service I received.
Helpful staff. Replacement seats ordered. Delivered within a couple of days.
2025年10月15日
Alexander Rose からの回答
Dear Christine,
Thank you so much for your kind words. We're delighted to hear that our team was helpful and that your replacement seats arrived so quickly. It's always our goal to provide prompt and reliable service, and we're thrilled that you’re pleased with the experience.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Alexander Rose Team
Great service
I had a problem with the product as delivered (damaged in transit) and Alexander Rose had me a replacement the next day at no cost. Great service, thank you. And the product seems great too!
2025年10月7日
Alexander Rose からの回答
Dear Christopher,
Thank you so much for your kind words. We're really sorry to hear the product was damaged in transit, but we're thrilled Alexander Rose could get a replacement to you so quickly.
If there's anything else we can help with, please don’t hesitate to reach out. Enjoy your new furniture!
Best regards,
Alexander Rose Team
Garden furniture
The online shopping was easy to use . It provided a terrific choice of furniture which suited our needs. The delivery arrived on time and the driver called 30 minutes before which was very helpful.
2025年10月6日
Alexander Rose からの回答
Thank you so much for your kind review.
We're delighted to hear that your online shopping experience was smooth and that you found the perfect garden furniture to suit your needs
Enjoy your new garden setup, and we hope it brings you many relaxing moments outdoors.
Best regards,
Alexander Rose Team
I had to return the product I had…
I had to return the product I had ordered. It was a good quality parasol/table brass ring. The process was easy and straightforward which cannot be said for all websites. Thank you.
I shall look to reorder again
2025年10月8日
Alexander Rose からの回答
Dear Bronwen,
Thank you so much for your kind feedback. We're glad to hear that the return process was smooth and that you were happy with the quality of the parasol/table brass ring. We always aim to make things as easy and straightforward as possible, so it's lovely to know that came through in your experience.
We look forward to welcoming you back when you're ready to reorder, and if you need any help, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Thank you for your lovely feedback.
We're so glad you were happy with the quick delivery, the great value, and especially the chairs.
If you ever need anything else or have questions, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Thank you so much for your kind words.
We're thrilled to hear you were impressed with the quality of our products and the support you received. Your feedback means a lot to us and motivates our team to keep delivering excellent service.
If you ever need anything else, or if you have any questions in the future, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Dear June,
Thank you for your lovely review. We’re so pleased to hear that you found the ordering process easy and that your delivery arrived promptly. It’s always our goal to make shopping with us as smooth and enjoyable as possible.
If you ever need anything else, we’re here to help.
Best regards,
Alexander Rose Team
Whole process was great!
Whole process was great!
Website easy to navigate and order. Clear communication after ordering and through delivery process. Item received on the promised day in correct timeframe.
Most importantly product was easy to assemble and top quality. Couldn’t be happier 😃
2025年9月30日
Alexander Rose からの回答
Dear Sean,
Thank you so much for your lovely review. We're thrilled to hear that everything from browsing the website to receiving your order went smoothly. We’re especially pleased that you found the product easy to assemble and of top quality.
If you ever need anything else, or if you have any questions in the future, please don’t hesitate to get in touch.
Best regards,
Alexander Rose Team
Arrived on time
Arrived on time. Product just as advertised and eas y to assemble. Very pleased
2025年9月30日
Alexander Rose からの回答
Dear Jeannette,
Thank you so much for your kind review. We're delighted to hear that the product met your expectations, and to know you found it easy to assemble and are pleased with your purchase.
If there's anything else we can help with or if you have any questions down the line, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Roger,
Thank you for your kind review. We're so pleased to hear that you're happy with the product and that delivery was prompt. Your feedback means a lot to us.
If there's anything else we can help with, don't hesitate to reach out.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Rob,
Thank you so much for your feedback. We're thrilled to hear that your delivery was prompt.
If there's anything else we can help with or if you have any feedback down the line, we're always here.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Thank you so much for your kind words.
We're thrilled to hear that you're happy with the quality of our furniture and that your delivery experience was handled with care.
We truly appreciate you taking the time to share your feedback - it means a lot to us.
Best regards,
Alexander Rose Team
Possibly the best after sales service I…
Possibly the best after sales service I have ever received , and I’m 70 years old.
A no quibble replacement was sent after the original seller sent bust
2025年10月7日
自発的なレビュー
Alexander Rose からの回答
Dear Paul,
Thank you so much for your kind words - we’re truly honoured by your feedback.
To hear that our after-sales service stands out as the best you've experienced in 70 years means the world to us.
If there's ever anything else we can help with, please don’t hesitate to reach out. Thanks again for your trust and support.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Edward,
Thank you so much for your kind review. We're delighted to hear that your Cushion Bags arrived promptly and were well packaged.
If there’s ever anything else you need, we’re always happy to help.
Best regards,
Alexander Rose Team
Great customer service and quality products
Went the extra mile to find a cushion for our new bench. Top quality item and worth every penny. Looking forward to many hours of comfort in the garden.
2025年8月28日
Alexander Rose からの回答
Dear Julia,
Thank you for your kind words. We’re so glad to hear our customer service made a difference and that the cushion is the perfect fit for your new bench.
We hope your setup brings you plenty of relaxing, comfortable time in the garden. If there’s ever anything else you need, we’re always happy to help.
Best regards,
Alexander Rose Team
Great company and great product
Absolutely lovely furniture and even better customer service.
After taking years to decide on buying some high quality garden furniture we settled on Alexander Rose and I am glad we did. Excellent build quality and super comfy.
Unfortunately we had an issue with the table top and I cannot praise the customer service we received enough. Emma was an absolute super star, super friendly and helpful and sorted out our issue so quickly. She kept me updated daily and resolved the issue within a few days.
I have no hesitation in recommending Alexander Rose and their amazing team.
2025年9月18日
自発的なレビュー
Alexander Rose からの回答
Dear Donna,
Thank you so much for your kind words and lovely review.
We’re delighted to hear you’re enjoying your Alexander Rose garden furniture, and even more pleased that Emma was able to support you so well. We take pride in both the quality of our products and the service we provide, so it’s wonderful to know that both made a positive impression. Emma will be over the moon to hear your feedback.
Thanks again for your recommendation, and please don’t hesitate to get in touch if we can help with anything else.
Best regards,
The Alexander Rose Team
Great product
We were looking to purchase wooden garden furniture for our patio. We wanted to see the product before deciding on whether to purchase. Max arranged to show us the furniture in their wonderful showroom and he couldn’t have been more helpful. The furniture was great and we purchased it there and then. Thank you Max for all your help and for the follow up call.
2025年8月22日
Alexander Rose からの回答
Dear Neil,
Thank you so much for your wonderful review.
We’re so pleased to hear that you had a great experience choosing your garden furniture and that Max was able to assist you so well in our showroom. It means a lot to us that you felt confident enough to make your purchase on the spot.
Max has already seen your kind words and was absolutely delighted with your feedback.
Enjoy your new furniture, and please don’t hesitate to get in touch if we can help with anything else.
Best regards,
Alexander Rose Team
I was extremely impressed with the…
I was extremely impressed with the price but also service. I was fortunate enough to find a significantly reduced bench. Once ordered it was dispatched swiftly and the delivery service APC (I believe) were extremely helpful in carrying it up to my flat. I am still in shock with the quality of the bench, heavy oak wood. It was extremely easy to assemble top.
2025年9月6日
自発的なレビュー
Alexander Rose からの回答
Dear Sara,
Thank you so much for your kind words. We're thrilled to hear that you were impressed not only with the price but also with the service you received. It’s great to know the bench arrived swiftly and that our delivery partner was helpful with the delivery.
We’re especially delighted that the quality of the oak bench exceeded your expectations and that assembly was easy. Your feedback means a lot to us and helps others feel confident in choosing our products.
Thanks again for taking the time to share your experience.
Best regards,
Alexander Rose Team
Left me a massive pallet! Cheers!
Left my expensive table on the footpath yesterday when I was at work attached to a massive pallet. How am I going to get rid of a massive wooden pallet? I can’t break it up nor will it fit in my small car to legally dispose of it. Furious. Worst delivery service ever! They were meant to deliver it today too.
And how are you going to resolve it??? You should have taken the pallet away not left a 50 year old woman on her own with a massive pallet with no legal means of getting rid of it. You should have taken the pallet away. No other delivery company leaves you with pallets!
They are adamant I booked the delivery date when I didn’t. That I can prove as it’s in email. These people! No apology for their mistake. And does a very small table need to be left on a massive pallet??
In response to your answer. What I ordered was small! The pallet was 3 times the size! You don’t care. You got your money. The emails you sent weren’t great.
2025年9月16日
自発的なレビュー
Alexander Rose からの回答
Thank you for your feedback - we're very sorry to hear about your experience.
Our standard free delivery method does involve palletised delivery for large items, which helps ensure safe transport. However, we understand that receiving a large pallet unexpectedly can be frustrating, especially if you're not equipped to dispose of it easily.
We also apologise for the delivery arriving earlier than scheduled, that’s not the experience we aim to provide, and we’ll be reviewing this with our delivery partners.
As we don’t have your contact details from this review, please reach out to our customer service team at customerservices@alexander-rose.co.uk so we can look into this further and see how we can help resolve the issue.
Thank you again for bringing this to our attention.
Best regards,
Alexander Rose Team
Quick reply and advice via email
2025年8月26日
Alexander Rose からの回答
Dear Paul,
Thank you so much for your review. We're really glad to hear that you received a quick reply and helpful advice via email. Providing timely and useful support is something we truly care about, so it's great to know we met your expectations.
If you ever need anything else or have further questions, don’t hesitate to reach out - we’re always here to help.
Best regards,
Alexander Rose Team
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