Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The table arrived in prefect condition and as described in the advert . I spoke to a courteous knowledgeable agent about the finish on the table before ordering . I have bought Alexander Rose gard... もっと見る
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The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... もっと見る
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I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... もっと見る
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企業情報
当該企業による記述
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
連絡先
Victoria Road 59, RH15 9LE, Burgess Hill, 英国
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.4
優良
192件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I thought i ordered 180 cm long and 160…Was sent
I thought i ordered 180 cm long and 160 cm was sent it appears you don’t do 180 cm so a bit of my own mistake although someone could have contacted me to say that sorry
2025年8月26日
Alexander Rose からの回答
Dear Bruce,
Thank you for your feedback, and we’re sorry for the confusion and any inconvenience caused. We understand how frustrating it can be when expectations don’t match the product received. While the available sizes are listed on our website, we don’t offer a 180 cm version, which is why the 160 cm size was sent as ordered.
We always strive to make our product details clear, and your feedback will help us improve further.
Best regards,
Alexander Rose Team
I was disappointed in the quality of…
I was disappointed in the quality of the parasol compared to the one we bought perhaps 20 years ago - everything was much flimsier. However customer services were a joy to deal with and very helpful with the refund.
2025年8月20日
Alexander Rose からの回答
Thank you for taking the time to share your feedback. We're sorry to hear that the parasol didn’t meet your expectations, especially when compared to your previous purchase. We understand how disappointing that can be.
That said, we’re truly glad to hear that our customer service team was able to support you well and make the refund process smooth. We’ll be sure to pass on your kind words to them.
Your comments about the product quality have been noted and will be shared with our product team for review. We’re always working to improve, and feedback like yours is invaluable in helping us do that.
If there’s anything else we can do, or if you decide to try a different model, we’re here to help.
Best regards,
Alexander Rose Team
Absolutely outstanding service and…
Absolutely outstanding service and quality products. Everything we have ever bought from them has been to the highest standards. Over the years we have bought many products and would highly recommend
2025年8月22日
Alexander Rose からの回答
Hi Ann,
Thank you so much for your kind words and continued support. We're absolutely thrilled to hear that you've consistently had a great experience with our service and products over the years. Your recommendation means the world to us, and we're grateful to have you as a loyal customer.
If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Lovely wood but.....
Lovely wood but...... Two of the Allen bolts stripped, luckily I had some at home to roughly replace them. For the price I believe some oil should have been included.
2025年8月28日
Alexander Rose からの回答
Hi Stefan,
Thank you for your review - we’re really pleased to hear you liked the quality of the wood.
We’re sorry to hear about the issue with the Allen bolts. That’s not the standard we aim for, and we appreciate you finding a workaround. We’ll pass this on to our product team to help improve future builds.
As for the oil, thank you for the suggestion. We’ll be sure to pass it along to the team for consideration.
Thanks again for your honest feedback, it helps us improve and serve our customers better.
Best regards,
Alexandre Rose Team
Excellent service and product.
Customer service very helpful. Delivery prompt. Two portofino benches and square table just what I wanted and two pavilion dining chairs all excellent.
2025年8月27日
Alexander Rose からの回答
Hi Jacquie,
Thank you so much for your kind words and for taking the time to leave us a 5-star review.
We're delighted to hear that you're happy with your Portofino benches, square table, and Pavilion dining chairs.
Your feedback means a lot to us and motivates our team to keep delivering excellent service and quality products. We hope you enjoy your new outdoor setup for many seasons to come.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Hi Catherine,
Thank you for your lovely review. We're so pleased to hear that you’re happy with the product and that delivery was timely. Your satisfaction is our top priority, and it’s great to know we met your expectations.
If there's anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Hi Sally,
Thank you so much for your kind words. We're thrilled to hear you’re happy with the quality of the product and that the delivery notification was helpful. Your feedback means a lot to us, and we’re glad everything went smoothly.
If there's anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Hugh,
Thank you so much for your kind words. We're thrilled to hear that you appreciated our communication, flexibility, and packaging. Your feedback means a lot to us and motivates our team to keep delivering excellent service.
If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
Alexander Rose Team
Payment made but no delivery!
I ordered a garden bench, received confirmation saying they would notify me when the bench had been sent, and AR took payment from my Visa account. I then heard nothing at all from them. I allowed the full delivery period to elapse and then contacted them to find out what had happened. They told me the bench had been delivered and showed me a photograph of a package outside someone else's house! Since then, I have not been able to get any assurance that the bench will be delivered and have not even received any apology. I have contacted the delivery company but they say they can't resolve the issue unless AR raises it with them, so I am stuck having spent £400 and nothing to show for it.
2025年9月6日
自発的なレビュー
Alexander Rose からの回答
We're very sorry to hear about your experience and the frustration caused by the delivery issue.
Unfortunately, we’re unable to identify your order from the review details. To help us resolve this as quickly as possible, please contact our Customer Services team at customerservices@alexander-rose.co.uk.
If you’ve already reached out, please be assured that our team is actively working on your case. You can expect to hear back from us shortly, and we’ll do everything we can to make this right.
Thank you for your patience, and again, we sincerely apologise for the inconvenience.
Alexander Rose Team
Delivery of my garden table and chairs…
Delivery of my garden table and chairs arrived on time. Only niggle was the driver wasn't willing to take the pallet into my back garden. I live on my own and so am not able to manage it without help. I'm hoping my neighbour can help me. I have since ordered a cover for the table on the phone. Very helpful person I dealt with there.
2025年8月22日
Alexander Rose からの回答
Dear Claire,
Thank you for your honest feedback.
We’re really pleased to hear your garden table and chairs arrived on time and that you had a helpful experience when ordering the cover over the phone. We're truly sorry to hear about the delivery issue, your situation is completely understandable, and we appreciate you sharing it with us.
We’ll pass this on to our teams to help improve the service. We hope your neighbour was able to assist, and that you're now enjoying your lovely new garden setup.
Best regards,
Alexander Rose Team
Style and comfort
Stylish range of furniture to choose from
Easy to order and delivery was well communicated
Thank you
Furniture will look smart in my garden
2025年8月22日
Alexander Rose からの回答
Dear Jeff,
Thank you so much for your feedback.
We’re delighted to hear that you found our furniture stylish and the ordering process smooth. It’s great to know everything went well with delivery too.
We hope your new pieces bring a fresh and elegant touch to your garden and that you enjoy the comfort and style.
Best regards,
Alexander Rose Team
Companion seats.
Ordered two Companion seats although only needed one, but coundt find any chsirs to match so ordered two and didn't fit the table.
Easy assembled. Love them.
2025年8月22日
Alexander Rose からの回答
Dear Mrs Batty,
Thank you for your feedback.
We’re so glad to hear you love the Companion sets and found them easy to assemble. It’s a shame they didn’t quite fit your table setup, but we appreciate your creativity in trying to match them.
If you ever need help finding complementary pieces or have any questions, we’re here to help.
Thanks again for choosing us.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Julie,
Thank you so much for your kind words.
We're thrilled to hear that our communication met your expectations and that everything arrived on time. Your feedback means a lot to us, and we’re glad we could deliver a smooth experience.
If there’s anything else we can help with, don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Excellent Service. Superb Product
Having unsuccessfully tried other patio umbrella over night covers we alighted on Alexander Rose as a final shot at getting it right.
We were delighted and it proved the old adage that you only get what you pay for.
2025年8月6日
Alexander Rose からの回答
Dear Alan,
Thank you so much for your kind words. We're thrilled to hear that your experience with Alexander Rose exceeded expectations. It's wonderful to know that our patio umbrella cover stood out after your previous attempts with other brands. We truly believe in the quality of our products, and your feedback reinforces our commitment to excellence.
If there's anything else we can help with or if you have further questions, please don't hesitate to reach out.
Best regards.
Alexander Rose Team
My problem raised with you a couple of…
My problem raised with you a couple of weeks ago is still unresolved. I complied with all you asked for. You went quiet and I had to get back in touch to see what is happening.
The replacement canopy was £220 and looks worse, as it is so ill fitting, than another canopy we bought for something else for £25!!!!! I dont understand it. When I ordered it you said it was a high end product. Very unhappy about this.
2025年8月4日
Alexander Rose からの回答
Dear Keith,
Thanks for your feedback, and we're sorry to hear you're disappointed. Our customer service team replied to your email on 14th August and is awaiting your response - please check your inbox and reply directly.
Please note, the replacement canopy doesn’t fit correctly as your swing seat is an older model. We're happy to assist further via email to find a suitable solution.
Best regards,
Alexander Rose Team
Already knew product and happy with…
Already knew product and happy with whole transaction and delivery. Thank you.
2025年7月23日
Alexander Rose からの回答
Dear Lina,
Thank you so much for your kind review. We're delighted to hear that you were already familiar with the product and that the transaction and delivery met your expectations. Your satisfaction means a lot to us.
If there's anything we can do to make your next experience a full 5 stars, please don’t hesitate to let us know - we’re always looking to improve.
Best regards,
Alexander Rose Team
I purchased an Alexander Rose 2.7m…
I purchased an Alexander Rose 2.7m Hardwood Round Garden Parasol - Taupe back at the end of April 2023 plus the marble base. A total of £182.97
I used it for the 2023 summer and not much at all in the disastrous summer of 2024
2 weeks ago I tried to open the parasol, just pulling the cable down as usual and it broke in half landing on my head in the middle of a lunch with friends. Fortunately I was only slightly bruised in my face.
Anyhow I contacted the website I purchased your product from to ask them to send you some pictures of the broken pole. They in turn have responded stating the Alexander Rose customer services has deemed the product I bought out of warranty
We have owned a set of carver chairs and circular Alexander Rose table for 20 years and they are still in great condition.
We expected the parasol to be of a similar standard as your Company has a great reputation for quality, however in this instance something has gone very wrong.
Hardwood poles should be lasting many years, we house the parasol indoors for the majority of the year, so I can only come to one conclusion, and that is this product is faulty, in fact very faulty, and not fit for purpose.
I cannot believe a Company that has built it’s reputation on quality can expect a customer to accept that a product 2 months out of warranty is justified in not replacing it. I also cannot believe your Company makes a product that will only last for 2 years. If indeed this is true then perhaps I could at least request a replacement pole from the top of the parasol to the marble base and I will have a carpenter install it.
2025年8月11日
自発的なレビュー
Alexander Rose からの回答
Thank you for sharing your experience, and we’re genuinely sorry to hear about the issue with your Alexander Rose parasol.
We truly appreciate your loyalty over the years, and it’s great to hear that your furniture has served you well for two decades. While your parasol is outside the warranty period, we understand your frustration and have escalated this to our team to see if we can offer a goodwill gesture, such as a replacement pole or another suitable solution.
Our customer service team is reviewing the details, and we’ll be in touch with you as soon as possible with an update.
Best regards,
Alexander Rose Team
Alexander Rose からの回答
Dear Julie,
Thank you so much for your lovely review. We're absolutely delighted to hear that you had a great experience with us and that you're pleased with the quality of our product. Your feedback truly means the world to us and encourages our team to keep delivering the best.
If there's ever anything more, we can do to support you, please don’t hesitate to get in touch - we’re always here to help.
Best regards,
Alexander Rose Team
Excellent service
Excellent service
I would like to add that the bottom pole of the parasol was slightly warped when received, no problem as when I contacted customer service was asked for photographic evidence, which was provided, and without hesitation was provided a replacement
2025年6月20日
Alexander Rose からの回答
Dear John,
Thank you so much for your excellent review. We're absolutely delighted to hear you had a great experience. Your support truly means a lot to us.
Best regards,
Alexander Rose Team
Sunbed cushion well packaged
Lovely Sunbed cushion especially as bought online and you’re never quite sure. Not sure why it took 2 weeks but anyway very satisfied with the product
2025年7月4日
Alexander Rose からの回答
Dear Linda,
Thank you so much for your lovely review. We're delighted to hear that you're happy with your new sunbed cushion and that it met your expectations.
We also really appreciate your feedback about the delivery time. As we continue to improve our service, insights like yours help us identify where we can do better.
Thanks again for your support, and we hope you enjoy many relaxing moments on your new cushion.
Best regards,
Alexander Rose
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