Example レビュー 33

Ordered soft wipes all delivered in damaged box all wipes damaged which not way it should be for a disabled person will not use again ,poor service for a disabled lady Allanda not interested in helping me so will not buy again I have been buying these wipes from Allanda for a long time ,disgusting service

PLEASE DO NOT USE THIS COMPANY. The customer service is some of the worst I have ever encountered. As a very disabled man, confined to a wheelchair, I am very reliant on companies actually providing the service they say they will. I ordered a product with enough time for a delivery to take place and not be without. After more than a week I still dont have the products and now I have run out and I am left in deep distress. Everytime I call Allanda (and I have called every day this week) I get told "this is the first time I am dealing with this" so obviously no one there makes notes (or actually cares) or resolves issues. I have asked for a call back from someone senior, but as you can guess, they dont care, they have my money and its not their problem anymore. They use DX deliveries who can only be discribed as actually being worse that EVRI for deliveries...they must be so proud. Plase do yourself a favour and avoid this company at all costs.

Would give them zero stars. The customer service attitude is contemptuous. Have been placing orders for Tena for five months, last item was one packet short.

As I reported that outside their 14 days T&Cs, so their representative were not interested at all in even listening to the full complaint. So far have spent £399.73, and will spend zero from now on.

Oh, and they give misleading delivery times.

Wish I had looked at the reviews before ordering. Absolutely dreadful experience.
Customer service did not seem able to reliably cancel an order or order the correct product,or get it to the right place on time

Was initially sent a replacement/alternative item as what I purchased was not in stock but was when I placed the order. Did not request an alternative so got the item collected 27th February - STILL waiting for a refund so requested refund within 24hrs or I would charge back via credit card company. Customer service polite enough but as a company, I would avoid like the plague.

They also have a section that claims they are a member of "safebuy" with lots of positive reviews - when I try to contact Safebuy - all emails get returned undeliverable so this may be a false organisation.

Appalling service. They use the courier company "DX Secure". The courier just left the package at the main entrance to a block of flats. Nothing "Secure" about that. I will never use Allanda again. Avoid them your item will go missing.

Appalling weak packaging meant everyone knew contents of package not discreet or private won’t use again did email them but they could not be bothered to reply

The first time I placed an order, economy delivery was supposed to be 2 - 3 days and it was 10 days until the status on the order changed from processing, with the excuse that they were having shift problems at there warehouse.
The second time economy delivery was 3 - 5 days, and was late with the order status still saying processing.
After 6 days I contacted Allanda to cancel the order and request a refund it was then another 5 days till I got a response from them so they could tell me they had cancelled the order and given me a refund, and had not expected such a high demand on a bank holiday ?

I can forgive a late delivery once, but the second time I go to a different company.

8 years ago I would have recommended this company, not anymore. They are now slow and not very good.

Customer relations are good, but response time can be slow, I used the contact form and email, and I had to wait days.

I found the whole showcase when dealing with Allanda, both times, a waste of time.

Awful. Ordered items for a 96 year old, vulnerable person nearly two weeks ago. No email to say it has even been dispatched yet. Chased twice now and no one responding to me. Of course they’ve taken full money though! Surely this is borderline illegal. They have also deleted my account with them. Do not order, scam. Will have to go elsewhere and have lost money. Must be a sick company to scam people for items ordered for elderly people.

Ordered products for my father a week ago. According to the website the order is still being processed! No communication from the company to explain or apologise for the delay. My first time ordering with this company, not impressed!

Clearly this company is incapable of processing a simple refund. With their advice, sent item back 8th December 2021!Still waiting for my money back- 11.01.2022. I use the term ' customer service' term loosely when I say being told 3 times they have to do paperwork. Then that paperwork is with finance dept. I have no faith and will NEVER use them again.

Order 2 zipped mattress protector which we were told were rubber they were not paid 13 poundz 4 postage to return 4 a refund and was told as polythene packaging was ripped cud only refund 1
Ow can u examine something without,takin it outta package
NEVER USE THIS COMPANY

Used this company for two years with no issues. Placed an order on 7 September and still waiting. Was told last week it would be delivered monday, then got told yesterday it hadn't been processed during an online chat with a very rude 'customer services' person.
Have placed an order elsewhere, will not be using them again. Any professional business would have had proper plans in place for a warehouse move, and not had a 'plan' that has resulted in damage to their reputation and probably lost a lot of customers.

Highly recommended and superb service, I will use again.

Appalling service - still waiting on delivery from over two weeks ago. Get assurances on delivery dates then nothing! Will not use this company again mainly because they just don't give a dam about customer service. I wish I'd read the reviews on here before using them as it would have saved me a lot of time and frustration.

made order 5 days ago ,trying to contact them where is my item ? no one is responding ,terrible service ,i hope item will arrive sooner or later

I was desperate to order the faeces pads and
Packet of stretch pants
I ordered on a Friday the option was normal 3-5 delivery
Or next day at a premium of £6.95
I paid the next day £6.95
As I was so desperate
It stated they deliver except. Bank holidays
I was expecting them to arrive on Saturday
But they didn’t obvious they did not arrive on Sunday Monday morning they was delivered approx 9;30 by DPD the package had labels stating next day
I phoned DPD and they checked the parcel serial number and told me it was collected on the Friday but DPD don’t work deliver week ends
I sent email to customer care at Allanda
And recieved email back stating a
S I ordered on a Friday I would not get a delivery until the Monday
I asked why I paid for next day £6.95 but nothing also sent them a picture of a pair of pants that had a hole in and nothing

I will not be using this company again there customer care don’t care
Also there testimony about they know how we feel is complete hog wash.
They say they are a caring company it appears they are ripping people of on there postage rates which is discustin exspecially when your desperate
Roy Wing

It is a shame that there is not an option for no stars as that is what I would give this company. Their after-sales care actually rates zero! I purchased 6 x individually wrapped Sangenic Easiseal Refill | Light Odour Protection cassettes back in January. They arrived in a box and were not wrapped. I contacted the company as they had charged me for individually wrapped cassettes. I got a refund of £2.
Four months on, I have taken one of the cassettes out of the box to find that the inner ring that stops the refill bag from unravelling when used is loose and cannot be reattached. I have informed the company and been told that I only had 30 days to report any faults and that they will not be replacing the cassette. The company even inferred I had not purchased the cassette from them (‘we do apologise for inconvenience caused but it does appear the faulty item was not purchased from us’), which it was! Needless to say, I will NOT be using Allanda again and definitely do not recommend them!

Excellent company. Good products and service and delivery second to none. Would highly recommend.

Truly awful company. Their after sales service is shocking & then they blame the customers for their mistakes. You have been warned!