Allianz Assistance レビュー 

l’hôtesse téléphonique gère très mal sont boulot , prends les clients pour des débile et raccroche quand une phrase ne lui plaît pas.

Absolutely disgusting company. Never again. A full year still under review and nobody wants to know. You would think a death would be good enough evidence for a claim. Useless. Can't get through on phone lines. Email customers services and they say to keep ringing and stop emailing

I got my cover via RBS, I can confidently say it’s absolutely terrible, they purposely drip feed you questions with a week between responses so it’s almost impossible to complete a claim. My tiny claim for a missed holiday has been over 6 months so good luck if you have a major claim. Avoid at all costs.

Ticketmaster changed our seats from balcony to the stalls - one year after they were booked. My wife and I have eyesight probs and the TM bot assured us we had grounds for a claim with Allianz. Two ackowledgements of receipt of our case by email came (following pressure) from Allianz. Rang up after 3 weeks to enquire as to progress, evidently no claim even registered by them, although all our case details were provided on first contact. Told on the phone that our claim would have been rejected anyway even if properly submitted! Hopeless.

I have road side assistance with my car, had problems with the electric boot and parcel shelf meaning i couldnt put cases in and then couldnt close the boot whilst being 130 mile from home.
Rang them to be told as the car can drive they would not help.
Asked to raise a complaint which has been completely ignored.

I have allianz cover via santander....don't bother its a waste of time ...They use robot responders who pass you from department to department but don't actually respond ..After an hour of trying to get help ...as a solo female , broken down car , locked out of it so no house keys etc ...
I have since tried to complain or get an explanation which has proved impossible ...either no response to emails or been cut off when calling .I have no confidence in using this service ..

I hate this company with every fiber of my being. They seem to not know this is the 21st century. When you file a claim with their travel insurance, the forms take about 5-6 hours and then at the end they tell you that you need about 10 pdfs that might take 2 weeks to get. Even if the information and pdfs take 2 minutes to get, it doesn't matter, because as soon as you step away from the website they will erase all of your hard work. They refuse to save your work. They refuse to tell you the information you need to gather before you begin the claim. Their policy is simply that if your fingers stop hovering over the website for more than 2 minutes they will erase everything. Furthermore their boxes for phone numbers etc. only work for USA phone numbers, so even if you insured yourself for an overseas trip, they will not let you input non-American phone numbers when you file the claim, nor will they allow you to report non-USD expenses. This company is 35 years behind the times in terms of their website and 100 years behind the times in terms of their attitude. I am shocked that Delta works with them. NEVER NEVER NEVER book with Allianz!!!!!

They were efficient fair and paid back the ticket price within a week of the event

Terrible company to have dealings with. Booked event insurance but received no confirmation or policy. Company wouldn’t refund the money they had taken and kept fobbing me off by email and on the phone. I raise a dispute through my bank to chase the money.

Absolutely horrific experience with them. Do not ever go with this company if you have a choice, the only reason I have is because for whatever reason NatWest chose them as the reward partner (no idea why). They are slow to process. I cannot fit all of my justification and reasoning, etc in the box they provide so I email the full details to them immediately after, they then ignore the email entirely and deny the claim and are referring to specific parts of a policy document and intentionally leaving out the bits that I myself have pointed out in my email prove the claim hoping I don’t realise, but if they actually read the email theyd realise I have actually read the policy. They ignore any communication at all and fob you off with generic denials each time, in my case they’re trying to say the only possible way a travel insurance claim is valid is if someone has died, which is obviously a flat out lie and I’ve even pointed to the other reasons that are valid in their own policy document but of course, they’ve ignored my email so haven’t even seen it. My brother has the same policy with them and he was on the same holiday as me yet his was accepted and mine denied so clearly nobody dying hasn’t been a problem there. It’s impossible to actually communicate this to them either. Avoid this company like the plague, genuinely never had to deal with a more pathetic excuse for a company. I’m fairly sure they whole thing is a scam to be honest.

Absolutely poor service!!! Had a leak coming from a toilet. So I isolated the water inlet to the toilet to stop the leak. Called Allianz emergency home assistance who sent out a plumber. Plumber arrived and said he could not find a leak. He said limescale could have stopped the leak now. He then said if it happens again, call us out and he would bring a part to repair it. So when I got home, guess what?, the toilet was still leaking. I phoned Allianz again and was told that their plumber reported that the toilet is likely to have a cracked porcelain and that the policy does not cover replacing the toilet. I explained to Allianz what the plumber had said and that he was telling lies. Allianz said they go by what the plumber reports to them and would not take my problem further. I've taken the policy out through my home insurance with MBNA. So my challenge now is to try and stop this policy without additional charge to my home insurance policy.

Having read the reviews I was somewhat worried about my claim,2 week cruise to celebrate our Ruby Wedding,(40 years of hurt).
Initial contact was quite interpersonal ,they asked me how she was and that they are "so sorry",a not fit to fly note was issued 2 days before we were due to go,The information they required took a full day to collate,but with a great deal of support from TUI Widnes this was sent to them next day as I have time to do so,They surprisingly paid me out today,no email or notification,however from start of claim to full payout less excess of £150 combined and APD £30 my claim has been paid in full,11 days later,as a foot note,I keep my insurers Up to date with anything medically which changes with my wife and I ,I have previously claimed many years ago and as it was direct with the bank then,they paid the cruise ship directly ,same umbrella under the bank,Delighted with the service and many thanks.

Förtjänar inte ens en stjärna. Väntat i snart ett halvår på min skadeanmälan men inget händer. Inget telefonnummer heller och inga svar på mejl.

I emailed Allianz Claims on 29 June asking which documents are required to submit a travel cancellation claim. I have still not received any reply. My departure date is getting closer, and I am disappointed by the lack of communication. I only wanted guidance on how to submit my claim.

Put a claim in on 14th June, uploaded everything needed, and then on 22nd June had an email to say the claim has been accepted, then refunded 26th June.
Total of 12 days from claim to getting the money back, with no push backs on the forms uploaded. Will 100% be using again.

I would not recommend purchasing ticket insurance through Allianz Assistance.

My experience has been extremely frustrating. The insurance is marketed as a way to protect your purchase and get your money back if you cannot attend an event, but the claims process has felt like a never-ending cycle. Every time I submit the information requested, I am told that additional documentation is needed. After providing that, there always seems to be another requirement.

I’ve spoken with multiple representatives and have received different answers from different people, making the process confusing and stressful. It feels like no matter how much information is provided, it is never enough to move the claim forward.

My advice to anyone purchasing tickets is to be absolutely certain you can attend the event before buying, or consider reselling your tickets if your plans change. Based on my experience, the time, effort, and money spent on the insurance were not worth it.

I am very disappointed with the customer service and claims process and would not purchase this insurance again.

Do not buy from them they don't honor their T's & C's

Bought travel insurance through TUI in May last year for a trip scheduled for 16th July 2026
There were no pre existing medical conditions at the time of purchase.Unfortunatly one of the travellers had a stroke last month and when called to disclose it I was informed that Allianz could not include this medical condition on the policy, would not cover it, and that I was ineligible for a refund. This means the policy would remain active but exclude any claims related to this new condition.

However, the "Changes in your health" of the policy's T's & C's, it states that

"Alternatively:
• you will be entitled to cancel your policy, in which case we will refund a proportion of
your premium, providing you have not made a claim or intend to make a claim; or
• if you find alternative insurance to cover your trip, we will contribute towards the
premium up to the maximum we would have paid if you had cancelled your trip. The
cover under your policy with us would then end."

Had to buy other insurance from another provider as this one doesn't meet my requirements anymore

Had to cancel holiday due to illness, has been almost 3 months now since claim went through and have heard nothing. Still says under review. Won't respond to emails, just automated ones to say they will get back to us as soon as possible. Insured through bank so will contact them now but not hopeful.

Such a poor customer experience.

Initially a screening / triage call with the AI assistant who did not hear several responses (keypad!), then proceeded to give me the wrong advice as to whether something was covered.

Then put through to a real person who said initially it was covered, but then when questions as I wasn't sure, decided that it wasn't covered.

Then went through the feedback, I was happy to leave feedback.... got to the lovely bit where it says if you'd like to leave more feedback... started speaking and within 1 second it cut me off saying thanks for the feedback.

Such a poor implementation, such poor communication. Thank god I don't have to claim anything.

Reviews are supposed to be honest and factual and this will be the case with this review.
I had to make a claimn following an accident whilst on holiday. It did not start well, as submitted the claim, received the auotmated response, stating 5 biz days to respond - 5 days passed and nothing, so emailed to Customer Services - received another automated response, again stating 5 biz days to respond. Can not recall how long it took for them to respond but it was far in excess of 5 biz days - this is LIE number one
The claim was settled but was told it would be the travel part only as the accomodation part of the claim was dealt with by another dept. NB - an excess was deducted from this part of the claim. I questioned if there would be another excess for the accommodation claim and was told NO, there is only EVER one excess taken from a claim.
The accommodation claim followed the same path, email in, get auto response, 5 biz days, 2 or 3 or 4 or 5 times until I call in. The agent I talked with took my details and my complaint (as it was now a complaint) and told me, he would deal with it and also told me, there would be excess deducted from this part of the claim, despite what I was told - LIE number 2
Weeks passed and nothing was happening so I made contact with the CEO of Allianz UK to escalate my issue as well as contacting the Financial Ombudsman. A few days or may have been weeks, as I was loosing sight of all the delays, I called in to Customer Services and after a long protracted and heated call with an agent, was told they could not transfer my call to a Supervisor or Manager as their systems did not allow it - once I mentioned the Ombudsman and their CEO, I was transferred to someone more senior - LIE number 3
The Manager I spoke to was understanding on the need for someone in Allianz to take ownership of the situation and see it to closure. I was told my case would be passed to the Complaints team and that I would get an email confirming all of what we discussed on the phone- that email arrived.
Some days later I received an email with a Final Settlement Letter - let's just say it is Final from their perspective but in my working in Customer Service for over 40 years, a case is only closed when there is agreement from all parties - its called CUSTOMER SATISFACTION.
I was offered a sum of money as compensation, £200 but the fact I had to pay 2 lots of excess meant the net amount of Compensation was in fact £50.
If you have a choice of Insureres, DO NOT USE ALLIANZ