Allianz Assistance レビュー 

Do not buy from them they don't honor their T's & C's

Bought travel insurance through TUI in May last year for a trip scheduled for 16th July 2026
There were no pre existing medical conditions at the time of purchase.Unfortunatly one of the travellers had a stroke last month and when called to disclose it I was informed that Allianz could not include this medical condition on the policy, would not cover it, and that I was ineligible for a refund. This means the policy would remain active but exclude any claims related to this new condition.

However, the "Changes in your health" of the policy's T's & C's, it states that

"Alternatively:
• you will be entitled to cancel your policy, in which case we will refund a proportion of
your premium, providing you have not made a claim or intend to make a claim; or
• if you find alternative insurance to cover your trip, we will contribute towards the
premium up to the maximum we would have paid if you had cancelled your trip. The
cover under your policy with us would then end."

Had to buy other insurance from another provider as this one doesn't meet my requirements anymore

Had to cancel holiday due to illness, has been almost 3 months now since claim went through and have heard nothing. Still says under review. Won't respond to emails, just automated ones to say they will get back to us as soon as possible. Insured through bank so will contact them now but not hopeful.

Such a poor customer experience.

Initially a screening / triage call with the AI assistant who did not hear several responses (keypad!), then proceeded to give me the wrong advice as to whether something was covered.

Then put through to a real person who said initially it was covered, but then when questions as I wasn't sure, decided that it wasn't covered.

Then went through the feedback, I was happy to leave feedback.... got to the lovely bit where it says if you'd like to leave more feedback... started speaking and within 1 second it cut me off saying thanks for the feedback.

Such a poor implementation, such poor communication. Thank god I don't have to claim anything.

Reviews are supposed to be honest and factual and this will be the case with this review.
I had to make a claimn following an accident whilst on holiday. It did not start well, as submitted the claim, received the auotmated response, stating 5 biz days to respond - 5 days passed and nothing, so emailed to Customer Services - received another automated response, again stating 5 biz days to respond. Can not recall how long it took for them to respond but it was far in excess of 5 biz days - this is LIE number one
The claim was settled but was told it would be the travel part only as the accomodation part of the claim was dealt with by another dept. NB - an excess was deducted from this part of the claim. I questioned if there would be another excess for the accommodation claim and was told NO, there is only EVER one excess taken from a claim.
The accommodation claim followed the same path, email in, get auto response, 5 biz days, 2 or 3 or 4 or 5 times until I call in. The agent I talked with took my details and my complaint (as it was now a complaint) and told me, he would deal with it and also told me, there would be excess deducted from this part of the claim, despite what I was told - LIE number 2
Weeks passed and nothing was happening so I made contact with the CEO of Allianz UK to escalate my issue as well as contacting the Financial Ombudsman. A few days or may have been weeks, as I was loosing sight of all the delays, I called in to Customer Services and after a long protracted and heated call with an agent, was told they could not transfer my call to a Supervisor or Manager as their systems did not allow it - once I mentioned the Ombudsman and their CEO, I was transferred to someone more senior - LIE number 3
The Manager I spoke to was understanding on the need for someone in Allianz to take ownership of the situation and see it to closure. I was told my case would be passed to the Complaints team and that I would get an email confirming all of what we discussed on the phone- that email arrived.
Some days later I received an email with a Final Settlement Letter - let's just say it is Final from their perspective but in my working in Customer Service for over 40 years, a case is only closed when there is agreement from all parties - its called CUSTOMER SATISFACTION.
I was offered a sum of money as compensation, £200 but the fact I had to pay 2 lots of excess meant the net amount of Compensation was in fact £50.
If you have a choice of Insureres, DO NOT USE ALLIANZ

Called assistance on 25th May 2026. Said they could not find my vehicle on their records. Nothing new, they always do this but eventually find it. Assistant said they would call back. No call back. Phoned again but no answer after 30 mins. Ended up phoning RAC and joining them on the spot to be recovered home. The assistant had basically deserted us. Left me, my wife and daughter stranded with no call back. Daughter has medical issues so had to be collected. Hope he sleeps well. Disgusting behaviour. Next day tried to call again, but same...could not find my vehicle on theory records. tried to call customer complaints, hold for 10 mins then cut off. Several times this happened. Sent email and still waiting resolution. Very quick to take money, but when help needed nowhere to be seen. Looking at the reviews, I am not alone. Do they care, not by theory lack of response to previous reviews. Totally disgusted, leaving people stranded miles from home.

In. Reality it’s zero .
As a Lloyds Bank P. Account Holder the 3 insurances are included in the Pack.
I subscribed for at least 9 years now , and the services is out of Standard of unprofessional Travel Specialist gaslighting, not caring at all an such procrastine of cases, without reading nothing .
Why the Trust NatWest Lloyds Bank & Bank of Scotland have a partnership with Clowns bad payers : Allianz Insurance take your money and do nothing more, you are there under skills employees ?
The reality is to bay you back a minimum late and late, but there is no
One insurance .
You want only to be Paying back for a service, just emailing you , the phone is an extra .
And enough is enough it co It could interesting to release their methods in Press.
Allianz Insurance as nothing to do with Banking Standards

Took 24 hours to get car recovered 2 miles to house after unable to start at petrol station pump. Wife and kids sat in car for 5 hours on first day waiting for recovery or attendance. Kids had to be collected by family member. Then sat with car another 4 hours in unbearable temperature. For no one to attend. Said some one would come out and recover car and take to specified address. 3 phone calls later after agent were chasing up and did not return calls as promised!! I was then told the car has been attempted to and even given the time they attended!!! Complete lies as no one attended. Then on next call told the breakdown said the car wasn't at the specified location that I had given!!! Must think customers are stupid to lie like this!! Car was finally accessed and then told her would get the car towed to destination. 2 hours later another technician arrives to look at the car!! Only for the keys to now have gone missing . Then after hours of trying to get in contact with the recovery company it's then stated he left the key on the car roof! Oh dear what a shambles. So another 7 hours in baking sun and the car is still broken down at the forecourt pump! So for a lady to be in this position for all this time over 2 days is completely unacceptable. I can't wait to see what the outcome of this drama will be after a formal complaint with this company. Someone needs to get a grip before someone dies from incompetence. Very very mad that I've had 2 days of hell

Fraud company. Just keep taking your money and when it comes to claim refuse straight away. Guys don't waste your money and find a genuine insurance company.

Our Gold account included travel insurance that we had to use on a recent trip. Handled by Allianz Global Assistance, it was useless both from an assistance and a coverage point of view. I was encouraged to pay and claim and was only told I wasn't covered once it was too late to do anything about it. Despite calls being recorded by Allianz one crucial call - when I was lying on a trolley in hospital in France - has conveniently gone missing. Worse than useless - stay away! (review also placed with Lloyds Bank)

I'm sorry I didn't read these reviews before I booked concert tickets through Ticketmaster as I booked early I thought I would pay extra for refund ticket protection what they don't tell you is that they run through a third party broker company ( Allianz ) this company needs seriously looking into regards paying out ! I've been trying for over a month try to get my refund I've sent them all proof of purchase etc and proof of my hospital admission and discharge papers for the missed concert...they just don't care and treat you as your are an idiot this company are scammers,I won't let it drop until it is resolved please avoid insurance with this company!!

Dreadful claims system for tickmaster claim due to ilnees. The page spun me in circles five times. My next move is to contact radio four you and yours consumer prigramme

I had bought tickets to a concert as an early 70th birthday present for my brother but unfortunately died suddenly. I contacted A A re my event insurance and provided the evidence they requested. Surprise, Surprise......they will not pay up as I purchased the tickets from the venue direct and not through Ticketmaster although AA were quite happy to take my money at the time. The claims process seems designed to wear you down and give up. Letters and responses appear AI created and no one will put their name to correspondence. Mind you , I'm hardly surprised as I would not like to admit that I work for these rip off merchants.

In November 2025 I purchased 3 VIP tickets to see Diversity in February 2026 and purchased missed event insurance from Allianz. This was a Christmas present for my 8year old grandson who was absolutely thrilled. Unfortunately he had a sickness bug on the Friday evening and was too poorly to go.
I attempted to fill in the Allianz claim form but it was asking for a doctor's note which I clearly wasn't able to get. This was a bug that was going round school and didn't need a doctor's visit.
I tried phoning Allianz-no reply. It also said I should cancel my tickets with ticket master-I was unable to find any contact details. I phoned Allianz on Monday to explain my difficulties. A man talked me through the form saying a medical note was only needed if it was a travel claim. It should have made it clear on the form! He also said I didn't need proof that I had cancelled the tickets from Ticket master.
Then waited to be reimbursed. Nothing!
I phoned again after more than 2 weeks. Initially I was told that I had cancelled my insurance. Absolutely not. The person looked again and saw the form. He assured me I would receive an email in 2 working days and then 5 to 10 days for money to reach my account. Despite him assuring me he would sort this- a week later I was still waiting. I phoned again and said I expected this to be sorted or I would be raising a complaint. She said she needed to speak to her supervisor. Why? The claim had already been agreed. Again I was told I would receive an email in 2 working days and payment in 5-10 days. More than a month on I was finally reimbursed but no preceding email. I will never use this company again. I was made to feel as if I was making a claim falsely.

This company is terrible. The incompetence is outrageous. Customer service is non existent. One "customer service agent" was chomping on a chewing gum, refusing to answer questions and provide actual customer service, transferred me to her colleague just because she was too lazy to do her job. Another one kept coughing whilst I was trying to speak to her. Do you train them or just assume that they know what an actual customer service means? What kind of bottom barrel do you employ?

Coming soon. How we had to be rescued by the Puerto Rico s Mayor office when Allianz Medical Assistance deserted us after my wife had a medical incident on Caribbean cruise.
Boat gone, no transport or repatriation options offered. Had to organise our own returnto UK.
AVoid ALLIANCE (NO) MEDICAL Assistance.
Presently writing a detailed report for the ombudsman about their non existent customer care

While visiting Barbados I fell and hurt my back which resulted in persistent pain and reduced mobility, I sought medical attention at a local clinic,the Dr recommended a MRI scan followed by physiotherapy subject to reviewing the scan's results, as the cost of the scan exceeded the price limit limit of just £500 specially authorisation was needed, I got a number which was a foreign call centre where English was poorly spoken ,I was told that it would be referred to a medical team and they would contact me soon I waited 2 days no call so I phoned again, no record of my earlier call, the insurance was provided via NatWest black account which used to very good when they used Axer, now clearly not fit for purpose as Alliancz quibbles over small amounts and are reluctant to help ,eventually I was directed to a call centre in Canada and they wanted access to the medical notes even though I had sent them a copy of the original referral form, they seem to be quite adept at thwarting claims or pausing them indefinitely , Natwest Bank needs to be more selective as to quality of such providers,I have had a Black account with Natwest with travel insurance for over 20years and have only made one previous claim

Appalling service, they will do anything to stop you from claiming on your insurance. Dreadful staff who are rude or don’t know what is required which significantly slows down the process - and then the company does not take responsibility for their errors.

Cancelled my insurance but they ignored all the emails. Have had to raise it with the bank. AVOID at all costs

This is a scam you will not get refunded your money I bought ticket for Monster jam truck show in Vegas I live in California I got covic could not go and they told me that I would have to go see a Doctor and pay for a test and send them a letter from the doctor and the lab work and then they would review it and after 30 days they did not know if I would get my $125 back but I paid $30 for the insurance and you do not get the rules until after you purchase the insurance it's a scam do not give them money