I am disgusted with Ambrose and I have been with them a long time and love their clothes but if anything goes wrong they are absolutely useless. I have sent them two e.mails telling them my delivery h... ãã£ãšèŠã
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I have used Ambrose Wilson for decades, but in recent years the quality of the clothes has declined and they no longer stock EE width shoes. I recently went back to them and ordered a few bits, most w... ãã£ãšèŠã
Dealing with customer service was mot easy. Sent 3 emails, no rely, went onto chat first said they would pass issue to correct team and they would contact me, didn't. Second chat was disconnected hav... ãã£ãšèŠã
Lovely customer service. Very speedy and efficient. Always let me know in fair time before my payments actually due, previous experience with other companies was finding out when already missed so end... ãã£ãšèŠã
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Here at Ambrose Wilson we are proud to make clothes which fit and flatter our customers.
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- www.ambrosewilson.com
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Zero score deserves
I personally would make this a zero if it were possible.
My mom (82) called recently and it took so many option selections to get to speak to a person. She said she has sight issues and doesn't use the Internet and asked for a catalogue. She has been a customer for many years. She was rudely told by the operative she HAS to go online and slammed the phone down on her.
So Ambrose Wilson... You are unsupportive of the older generation, have no thought for those who don't want/can't have the internet and unsupportive of those with a visual impairment. That's not good.
Awful
Awful. I overpaid, and they wouldnât refund me via direct debit. Still not resolved.
Very quick delivery & like the thingsâŠ
Very quick delivery & like the things that I ordered, very good service.
Easy to navigate and find what yourâŠ
Easy to navigate and find what your looking for, will recommend to friends and family
Payment went to you straight away fromâŠ
Payment went to you straight away from the bank account and I need not to worry about it each mth
That you have to pay for items youâŠ
That you have to pay for items you don't kerp
Just because l can do it at my age andâŠ
Just because l can do it at my age and if l can do it. It must be good
I wanted to pay more than minimumâŠ
I wanted to pay more than minimum payment and the system does not allow you to.
Great Quality clothes
Great Quality clothes.
Good,reliable service.
Quick to load up to make the payment
Quick to load up to make the payment
Fast way to pay
Ease of use
Ease of use, questions were precise & easy to answer & go to the next one
Annoying can not find a statement orâŠ
Annoying can not find a statement or how much I owe in total
Should have left things the way theyâŠ
Should have left th8ngs the way they were
Very simple
Comfy items
Ordered shoes as I have pretty wide ones and have to have straps on them or they fall off. Slingbacks = send backs to me, even though I love them.
What can I say? Arrived the next day. Lovely and roomy. Comfy as anything where has this company been all my life???
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