Had over ten pairs and been using for iver 5 years, if a pair lasts 2 years its a miracle. The fabric tears and stretches out gery easily. Compared to other brand they are less durable. For their dura... もっと見る
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Hot! Love the free cock ring too! Am I allowed to call it that on this site? This company is by no means just an apparel retail store anymore! It has fully embraced it’s demographic (yasss Queens!) by... もっと見る
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The products have been great for me, no complaints there. HOWEVER, my gripe is that the company filters out any reviews that aren't glowing, 5-star rave reviews. Just look at any of the product revi... もっと見る
企業が回答しました
In regard to my order in November about a waistband been on upside down I though the issues had been resolved which I appreciated. But my next order was worse, 2 pairs should not have passed qua... もっと見る
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企業情報
当該企業による記述
Shop designer men's sports apparel, swimwear, and underwear including sexy boxers, briefs, jocks and thongs from celebrity fashion designer Andrew Christian, a leading voice in LGBTQIA+ advocacy. Shop now Get $25 OFF! with $100 Or More Use Code: 100GET25OFF at AndrewChristian.com **excludes doorbusters, mystery styles, & subscriptions
連絡先
2.1
期待以下
278件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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They used to have good quality products…
They used to have good quality products years ago but that is now lacking. As a result, their products are now overpriced compared to other similar products on the market. I avoid purchasing anything from this company at all costs.
2024年1月1日
自発的なレビュー
Andrew Christian からの回答
Hello John,
We are sorry to hear of this! This is not the experience we strive for at Andrew Christian! Please get in touch with our customer support team at cs@andrewchristian.com so we can turn this around for you. Thank you.
Nunca recibí mi pedido …
Nunca recibí mi pedido de eso ya son más de 3 meses esperando. Que mala experiencia no los recomiendo para nada.
2024年6月22日
自発的なレビュー
Andrew Christian からの回答
Hola,
Lamentamos escuchar esto. ¡Esta es una experiencia muy inusual y no es algo por lo que Andrew Christian se esfuerce! Comuníquese con nosotros a cs@andrewchristian.com con su número de pedido para que podamos analizar esto en mayor profundidad. Nos encantaría tener la oportunidad de cambiar esto.
Hello,
We are sorry to hear this This is a highly unusual experience and not one that Andrew Christian strives for! Please contact us at cs@andrewchristian.com with your order number so that we can take a deeper look into this for you. We would love the opportunity to turn this around.
i have been using them for many years
i have been using them for many years. their underwear and swim wear is pure quality. never undone stitches or holes or color fading. their stuff lasts and it makes you feel sexy and confident. everyone else does not see it but you know you are wearing it and it changes your attitude. some of the styles can be a lot of fun too.
2024年9月2日
自発的なレビュー
Andrew Christian からの回答
Hi crnieves! Thank you so much for the kind words. It's always great to hear from our happy customers. Thank you for being the best part of Andrew Christian! If you ever need assistance, we are standing by to help at cs@andrewchristian.com.
NO Customer service phone number/website links don't work for return.
Customer service phone number doesn't work. Their database doesn't recognize your email when you try to start a return (can you believe that they don't accept the order number to start a return?).
I emailed Customer service and they sent me instructions that were very poor and told me to pay for return shipping. Their website website offers a return label with free shipping.
Never again and I've probably bought almost 40 pair of their underwear in the past 3 years. I"m done with them
2024年9月16日
自発的なレビュー
Andrew Christian からの回答
Hello, Apologies for this experience. The returns portal will be able to pull up the order by the email address provided at the time of the order. It seems that some customers skip this step and therefore, must use the manual return instructions. Please reach out to cs@andrewchristian.com so we can turn this experience around for you.
Worst service ever !
Worst service ever !! I’ve bee waiting for my order almost 2 months now. I can’t believe that in 2024 still companies that deliver in more than one month. They are shipping from china
2024年8月15日
自発的なレビュー
Andrew Christian からの回答
Hello,
Apologies for the experience. Our products are sold through andrewchristian.com. All shipments are made from the Andrew Christian Fulfillment Center in Glendale, California, USA. The shipping days estimate is based on your distance from Glendale, California. There are a few shipping options to choose from. Please reach out to cs@andrewchristian.com with your order number so we can take a deeper look into this.
Des vêtements de qualités et de beaux…
Des vêtements de qualités et de beaux produits, des reportages, articles intéressants. Et une équipe vraiment aux petits soins pour leurs clients
2024年7月27日
自発的なレビュー
Andrew Christian からの回答
We always love to hear from our happy customers! Thanks for great review and Thank you for choosing Andrew Christian! If you ever need assistance, please reach out to us at cs@andrewchristian.com.
Fake and Deceptive Reviews
Didn't like what I received in a mystery bag and left a review, but that was denied. Customer service stated that reviews should be about "look, feel, fit, etc" but despite this the product page has plenty of reviews that have nothing to do with those topics, but because they are five star they are allowed. Example reviews are "always a pleasure to have your product on my profile...", "Great deal for two great pieces", "great selection." Well to me these dont fit their own criteria of "reviews are for customers' opinions of the look, feel, fit, etc."
It is clear to me that this company is actively manipulating the reviews on their website.
2024年7月17日
自発的なレビュー
Andrew Christian からの回答
Hi Dallas,
I apologize you feel that way. We have the customer support team at cs@andrewchristian.com to assist with unsatisfactory orders or shipping issues. We do reserve the review page for true product reviews that describe the items etc... Please reach out to us at cs@andrewchristian.com so that we can come to a satisfactory resolution for this issue. Thank you so much.
Manipulation of reviews
The products have been great for me, no complaints there. HOWEVER, my gripe is that the company filters out any reviews that aren't glowing, 5-star rave reviews. Just look at any of the product reviews on their website....you will not find anything that isn't 5 stars, which is HIGHLY unusual. Any company that doesn't let their customers have an honest voice and tries to manipulate their ratings, in my opinion, can't be trusted.
2024年6月21日
自発的なレビュー
Andrew Christian からの回答
Hi Matthew. Thank you for your feedback. Most of our customers are satisfied and love our products. If you have a specific issue, please reach out to cs@andrewchristian.com and we will be happy to assist in making things right!
Don't buy at A/C the foreigners outside…
Don't buy at A/C the foreigners outside of US
They don't ship for foreigners without US citizen
Because foreigners cannot sue their company
because of small dollars
A/C is SCAM company
You guys must know foreigners cannot receive undies forever. They make money by SCAM
This is not a fashion company
This is not LGBT company, So racist.
If you are Asian. They think you cannot complain and swallow all your money
2024年6月19日
自発的なレビュー
Andrew Christian からの回答
Hi 박야수,
We are sorry to hear you had a negative experience. We would like to find out more about what happened. We do ship to many countries, however, there may be a few that have too many restrictions. Please reach out to our customer support team at cs@andrewchristian.com with more information. We'd like to see if we can turn this experience around for you.
Customer Service Poor, Return is Scam
The customer service is very poor. They are absolutely unable to provide assistance if you you need help or ask a question that need some experience or technical assistance. In 2024, they would no allow me to log into my account after being years a customer. Then you try to make a return which seems to he easy but in the end they won’t send your the email which is the last step of the process. The explanation from CS is that the item is suddenly not eligible for return. It is very frustrating to deal with CS beautiful it is not helpful at all. Moreover, the promise a free return but AC is NOT giving free returns despite their policy. The CS is inefficient and their return policy and process are a scam. Will never order from this business again.
2024年5月21日
自発的なレビュー
Andrew Christian からの回答
Hello Alkemu. We are very sorry for this experience. We are looking into this issue for you. Please reach out to cs@andrewchristian.com so that we can reach an acceptable resolution. We'd love to turn this experience around and make things right! Again, sincere apologies.
I never received the products I ordered…
I never received the products I ordered and no refund ever provided even though AC promised refund 4 times. Each time I follow up, I received quickly an automated response that a refund will be processed within 3-4 days. After 5 months and 4 follow ups, no refund provided.
2023年11月20日
自発的なレビュー
Andrew Christian からの回答
Hi. Apologies for the confusion! I do believe this has been resolved. Please reach out to us at cs@andrewchristian.com for further assistance. Again, sincere apologies as this is not the experience we strive for at Andrew Christian.
Something has seriously changed with…
Something has seriously changed with the quality of these and I will no longer be buying these. I have MANY pairs of these and they have never been anything but exemplary in comfort and style. This last “grab bag”’of the same size I’ve been wearing for years all have been uncomfortable. They changed something with the pouch it’s tighter and it cuts into my sack. They also changed something with the part that is below the sack and it cuts into my skin below the sack - I mean it’s tight and unbearable on 8 out of ten pairs. Something has really gone terribly wrong.
2024年2月7日
自発的なレビュー
Andrew Christian からの回答
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at cs@andrewchristian.com, so we can discuss your experience and find a solution. Your comments are invaluable to us and we will definitely take them into consideration.
No product and no money back
36 days after my order, 19 days after my first claim, I do not want to count the emails to UPS and AC costumer service. UPS tracking shows as delivered. UPS Costumer Phone Service, that they never had it in Netherlands. As receiver I can not open a claim in UPS and looks like the costumer service is not able to do so. Still waiting for a final answer when I can have my refund. Frustrating and disgusting.
2024年2月2日
自発的なレビュー
Andrew Christian からの回答
Hello Luiz.
We know this can be a frustrating experience and we sincerely apologize for the shipping issue. As you know we are actively working to locate the package for you. In the meantime, please reference our email conversation for updated information on this. We definitely want a satisfactory outcome! Again, our sincere apologies for this. This is not the customer experience we strive for at Andrew Christian.
Andrew Christian からの回答
Hola Martin, ¡Gracias por las amables palabras y gracias por ser la mejor parte de Andrew Christian! Si alguna vez necesita ayuda, estaremos disponibles para ayudarlo en cs@andrewchristian.com
Hello Martin, Thank you for the kind words, and Thank you for being the best part of Andrew Christian! If you ever need assistance, we will be standing by to help at cs@andrewchristian.com
Unserious company
Unserious company. Been waiting for 1 month for my order, no information, nothing. Finally I reach out to them and they write back that "UPS had an issue, you will never get your order but we will refund you at some point". Which means they would have never refunded me if I hadn't ask about my order and just waited. NOT OK to take the customer's money for a month and just give a refund when you can't send the order.
2024年1月12日
自発的なレビュー
Andrew Christian からの回答
Hi Yannis. We are very sorry for the shipping delay. We do understand how frustrating this can be. We do our best to make things right when things don't go as intended. Although this instance didn't go as planned, most orders are shipped and delivered without an issue. I am glad we were able to rectify your issue with a refund and I do hope you'll give us another chance.
Andrew Christian からの回答
Hi Mike! So glad to hear that you are happy with your purchase! We love hearing from happy customers! If you ever need assistance, please do not hesitate to reach us at cs@andrewchristian.com! Happy New Year!
good messaging about status of purchase
2024年1月2日
自発的なレビュー
Andrew Christian からの回答
Hi Tom! We're So glad to hear you got good information from our team! We always love hearing from our happy customers. If you ever need assistance, please do not hesitate to reach us at cs@andrewchristian.com! Happy New Year!
solid shop
you can make purchases without any problems, and they come to me in Europe without any problems. This is my 4th purchase and I have never been disappointed
2023年12月8日
自発的なレビュー
Andrew Christian からの回答
Hi Krzysztof! Thank you so much for the awesome review. We're so glad to hear of your wonderful experiences with Andrew Christian! If you ever need assistance, we are always on stand by to assist at cs@andrewchristian.com.
I got to tell I am straight but the…
I got to tell I am straight but the Andrew Christian brigs are so wonderful the way they hold my package is amazing I work as a iron worker I feel great in them at the end of the day not all sticky great feeling and in the bedroom I feel very sexy for my wife she loves they way I look in them thank
2023年11月1日
自発的なレビュー
Andrew Christian からの回答
Hi Gabe! Thank you so much for the great review! We certainly love to hear from our happy customers! If you ever need us, please reach out at cs@andrewchristian.com. Thank you for being a loyal customer!
When are 2024 calendars coming out?
2023年12月16日
自発的なレビュー
Andrew Christian からの回答
Hi Thomas. Thank you for the 5 stars! For information, please email us at cs@andrewchristian.com. We are always standing by to assist!
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