Andrew Craig Estate Agents レビュー 

If I could give less than 1 star I would.
We rented a property from Thornley Properties Ltd for over 10 years. Which is owned by Andrew Craig. They look great on the Andrew Craig website, but they remove all the bad reviews. Think again and be warned before dealing with them.
Make sure you take photos and document no matter how small the issue. Also make sure to put in writing like email to them.

10+ years of issues with our property. They did not do any maintenance to our property unless it was the usual boiler etc.
No maintenance to the outside continously having damp issues which they did nothing about we tolerated living in that home due to the area and schools. The landlord evicted a family of 4 only 1 month before Christmas saying it was just busines even though we didn't mind them putting our rent up. They had started doing work they installed a new kitchen in April 23 which they failed to even get finished by Nov 23 when we were evicted. So we thought great, so we installed new carpets throughout and decorated. We didn't think eviction would happen as we had been good tenants. We paid rent on time no trouble whilst we lived there, so we thought we were good tenants.
We even said to Andrew Craig seen so you doing much needed work. We stated we will also, which we did. Also I found out that they knew well before fitting a new kitchen and allowing us to carpet and decorate throughout. Knowing they would be evicting us.
From reading other reviews they only seem to be interested in making money not matter how.
Thornley properties ltd if you check people under companies house you will see for yourself.
Must be a conflict of interest there as bias was definitely towards the landlord and not the tenant
Terrible people and terrible company, similar seems to be said from ex-employees as couple of people have said you should be grateful to have a job with them same was said about us having property from them. We should he grateful.

Heartless company. Section 21 after 10 years. No rent arrears. No compassion or sympathy. It's 'just business' apparently. Family of 4 out a month before Christmas.

Gemma and the team were responsive and really helpful. Happy to recommend the Low Fell Office.

The staff at Andrew Craig were so helpful especially Jackie who was there for me right from beginning to the day i received the keys .thank you so much.

I have used the Gosforth branch of Andrew Craig for a number of years now both buying renting and selling buy to let properties. I have dealt with Janet and Sarah for years and had excellent service from them both. So professional and efficient which is hard to find these days. My recent sale I was involved more with Alison who was absolutely brilliant the buyers solicitors were dragging their feet and Alison intervened and got the sale back on track, if it wasn’t for her I would still be waiting for the sale to go through. Thanks Alison and all of the team at Gosforth I wouldn’t use any other agent. First Class.

Georgia and her colleagues were excellent at keeping me updated through a challenging conveyancing process. They were key in keeping the process moving forward and very helpful in communicating messages between multiple interested parties. I would be happy to recommend Andrew Craig based on my experience with the Low Fell branch!

Andrew Craig (Low Fell Office) and, in particular Georgia, have been excellent in selling the house. Efficient and no fuss; exactly what you want. Two parts really stand out. Firstly, communications were first rate in that every aspect was fully briefed to me as it happened. Secondly, nothing was too much trouble and thus I felt valued as a customer. I will end by simply saying thank you for the service provided.

Great customer service a few hiccups but girls in Gosforth managed them brilliantly. Would def use you again. Thank you

Approachable, professional and friendly, they are happy to update us regularly and have supported us through the process with a kind and helpful attitude throughout.

Be very careful of using this estate agent. They do not routinely follow up prospective buyers that visit the property and have not provided feedback to us unless chased. Their website search is also really poor.

Sold my house really easily after the first sale fell through. It was re-marketed immediately and sold to the one of the first people to view it!

Andrew Craig in fulwell, at first when we were selling a property with them were ok, they were keen for us to reduce the price not a lot of support, our house sold, then fell through but sold quickly after that, this is when the problem started the house we were buying was going through probate, there was No support from them at all!! It was all for pushy female buying our house, they rang the estate agent selling the house we were buying but never passed on information to us but passed it to woman buying house we were selling so we had to get information ourselves which opposite agent found very bad as did our solicitors, I even questioned this and spoke to a lady working for andrew craig who agreed it was wrong , but no change when the probate went through our solicitor wanted to complete on Tuesday and we received a very rude call from an elderly woman saying we had to complete when buyer wanted and we could not have a say, even complaining about the keys not taken straight after they called, do not use this estate agent very expensive for the service you get, very rude staff, not worth your time ,

I'd used Andrew Craig Estate Agents previously so I had confidence that I would receive an efficient and professional service when the time came for me to sell my home.

On this occasion, however, there were several factors affecting the national economy adversely and I felt a little anxious that this sale may not run quite so smoothly.

However, from the outset - the initial appraisal with Debbie Sinclair, Head of Sales - I was met with a positive, pro-active approach and a clear and wide ranging marketing plan was produced.

Viewings and subsequent offers followed quickly, handled by the team at the Jarrow branch and overseen by Michelle Pattinson, Senior Sales Advisor. Throughout the marketing campaign and during the conveyancing process, I was able to rely on the back-up and guidance of Michelle and her colleagues. Any queries I had were dealt with quickly and with clarity. All of my dealings with the Jarrow branch were handled professionally but always in a way which was friendly and approachable.

I would not hesitate to recommend Andrew Craig Estate Agents and I very much appreciate the skills and the support I received from Michelle and all of the Jarrow branch team.

Assistance and support provided from the staff at the Low Fell office was exceptional and constant throughout the sale of our property. In particular Jack whose support, advice and continued communication throughout the process was outstanding. He went above and beyond to get answers and help keep us updated when our solicitor failed to do so. I therefore have no hesitation, in awarding 5 Stars.

Excellent communication from start to finish during my house sale. The staff in the office were always responsive with any queries I had.

Condescending and unhelpful throughout process. Never use these again, do nothing for you once you have signed they’re not interested.

Danica,South Shields branch fabulous What a superstar she is a very valued member of the team no doubt.We were the buyers and helped us so much along the way thank you Andrew Craig very luck to have this girl
From Deb and Barry

Great service and communication throughout the process. Would recommend.

Great service and support from the Low Fell office to include especially Kate and Gemma.
We have moved several times and this is the best Estate Agent we have ever used.

My letting agent was Danielle from the Sunderland office. She was superb from the off. I had a few hiccups along the way and she resolved them all for me in a timely manner so i wasnt waiting about. Im very happy in my new home thanks to Danielle! :)