Ashbourne Membership Management Services レビュー 

I had a really positive experience with Beverley from Ashbourne Management and felt she deserved a review for her excellent service.

I’d been dealing with an issue where a gym membership payment direct debit hadn’t been taken from my bank account, and I was worried about extra charges. Beverley was incredibly helpful, kind, and understanding from the start. She took the time to listen to my situation without any judgment and made everything feel much less stressful.

What really stood out was her willingness to help—she kindly removed the administration fee from the outstanding balance, meaning I only had to pay my actual membership fee. That level of understanding and customer care is rare and very much appreciated.

Thank you, Beverley, for your patience, professionalism, and genuine kindness. You turned what could have been a frustrating situation into a really smooth and positive experience. You’re a credit to Ashbourne Management!

Megan was helpful and very informative and helped me with my request fast and easy

Megan was very helpful, sorted my sons membership cancellation with excellent customer services

Unbelievable always there to help me out when account goes wrong or any issues always sort it out and make everything run smooth fantastic work keep it up making customers happy 😁

Jessica was helpful and made it easy to cancel my membership when I had to cancel.

Jemma was great in helping me freeze my account due to surgery. Had no problems at all!

Had a small issue with my membership thanks to Charlie this problem was resolved within 2 emails. Can't fault the service I received thank you again Charlie

Great customer service from advisor Holly

Effectively and promptly resolved my query and great communication throughout.

Thanks

Abbie dealt with my query quickly and efficiently, great customer service thank you!

Had an issue with my membership cancellation dates. Unfortunately a change in circumstances meant I was no longer using the gym.
Megan was extremely helpful and was a pleasure to deal with. She made the whole process extremely easy and sorted my issue in a short space of time.

I spoke to Sophie about an issue I had with my billing. She made it clear about the payments that I make monthly and helped me with some of the fees.
Would definitely use this customer service again happily.

Sophie was very helpful and helped me with my membership👍🏼

Great company, very helpful.

On a family membership at Powerzone gym, Wrexham.
One of my sons left, but Ashbourne still took out full payment.
Spoke to Charlie at Ashbourne, in less than 5 minutes, problem was rectified.
100% spot on service

Nice and straight forward. I wanted to cancel my membership and it took no more than 60 seconds. No dramas, just compliance. Thank you!

a very pleasant experience

UPDATE:

Less than 24 hours after posting the initial review below, I was contacted by the team, who apologised, explained there had been a misunderstanding, and resolved the issue fully and very quickly.

Their response was clear, professional and appreciated, and I'm happy with the outcome given the circumstances.

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My experience with the membership administration process was stressful and unclear.

After cancelling my Direct Debit, I later received communication stating that my account was overdue, which came as a surprise and caused significant anxiety.

The process felt rigid, with limited explanation of options or financial implications until late on.

Communication was polite but procedural, and resolving the situation has required far more time and effort than expected.

This has been a difficult experience during an already stressful period.

I recently needed to cancel my gym membership due to changing priorities and received several emails regarding the process. To ensure everything had been handled correctly, I contacted live support and was assisted by Chloe, who was extremely helpful and reassuring. She promptly confirmed that the cancellation had been completed successfully and addressed all of my queries.
The level of service I received was excellent—professional, efficient, and supportive throughout. This reflects the consistently high standard I have come to expect, having been with Ashbourne on a number of occasions.

I needed to change some details on my direct debit. The whole process was seamless. Chloe was really helpful and everything was done quickly and efficiently

Abbie was extremely helpful when dealing with my query and responded very fast