I emailed to cancel my membership (Iâve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly⊠usually lucky... ãã£ãšèŠã
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I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... ãã£ãšèŠã
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Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog whoâs just seen his lead prepared to give away my money I had earnt from the fruits... ãã£ãšèŠã
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I was away on holiday and missed the payment. When I returned. Iâve got a very high bill which wasnât affordable at the present time and when I reached out to one of the teams, they really understood... ãã£ãšèŠã
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Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
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Regus House, B908AG, Solihul, è±åœ
- www.ashbourne-memberships.co.uk
4.9
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Abbie was really helpful and respondedâŠ
Abbie was really helpful and responded quickly when I needed to cancel my membership. She made the process straightforward and handled everything efficiently. Excellent customer service, thank you!
2026幎4æ28æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Caitlin, thank you so much for your great feedback! Abbie was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Sophie 11/10 customer service
Sophie on Webchat is an asset to Ashbourne whoever is her manager, give her some praise, maybe even a cheeky day off or something? Honestly sorted my issue out so quick and was so polite even tho I was a bit ratty, sorry lol, I was ready to leave my gym because of the issue but Sophie saved the day, thanks again queen have the best day ever
2026幎4æ28æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Esha, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and itâs so nice when someone lets us know they have. We really appreciate the positive feedback, and Sophie was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Great service
Dealt with my query extremely quickly and professionally thanks Charlie!
2026幎4æ27æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Peter, you are very welcome and thank you for your great review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Prompt and efficient customer service
Needed to make a change to my gym memberships via email. Had a very quick reply from Megan who obviously understood how all the membership admin works, resolving everything very quickly and courteously. Exceeded my expectations.
2026幎4æ24æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Rob, thank you so much for taking the time to give us such a great review! Megan was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
âHi Charlie
âHi Charlie,
I just wanted to say a big thank you for helping us sort out the membership. Your understanding and support really made things stressâfree for us during a difficult time. We truly appreciate it.â
2026幎4æ24æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Niteen, thank you for taking the time to give us a 5 star review! Charlie was delighted to be able to help put your mind at rest as we do help 1000's of happy members each week. Best wishes, Ashbourne
So efficient
The replies to my email very quickly and helped me efficiently in a professional and friendly manner. No complaints what so ever!
2026幎4æ23æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Libby, thank you for taking the time to leave us 5 stars! We really appreciate your feedback. Our team works hard to provide fast and efficient support to our members, so itâs great to hear that our efforts made a positive impact. Best wishes, Ashbourne
Rectified my payment problemsâŠ
Rectified my payment problems immediately. Even gave a goodwill gesture as the payment was caused not by my fault. Good service
2026幎4æ23æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Manraj, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
What a great service.....
What a great service I've received from Ashbourne Management throughout my membership.
I'd like to mention Megan in particular, who made the process of closing my account really easy. Professional, courteous and efficient. Thank you
2026幎4æ22æ¥
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Ashbourne Membership Management Services ããã®åç
Dear David, you are very welcome and thank you for taking the time to give us such a great 5 star review! Megan was delighted to help you. Best wishes, Ashbourne
Help with membership issue
I had an issue with a membership and Amanda helped me very quickly and very efficiently.
2026幎4æ22æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Lu, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Amanda was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie
Abbie helped me with an account issue, she resolved my issue and responded quickly.
The whole thing was resolved in less than 20 minutes via email.
First class service
2026幎4æ22æ¥
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Ashbourne Membership Management Services ããã®åç
Dear N, thank you for your brilliant review! Abbie was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
I recently contacted customer supportâŠ
I recently contacted customer support to cancel my gym membership, and I just wanted to highlight the outstanding assistance I received from Jemma. From start to finish, she provided truly exceptional customer service and made what could have been a tedious process remarkably smooth and pleasant.
She went well above and beyond to ensure everything was handled quickly and correctly, taking the time to explain the steps clearly and making sure there were no issues or confusion along the way. Her professionalism, efficiency, and genuinely friendly tone made the whole interaction an absolute pleasure.
Itâs rare to encounter someone who combines such high-quality service with such warmth and attentiveness. She handled my request promptly, treated me with great respect, and left me feeling genuinely appreciated as a customer.
Thank you for employing someone who clearly takes pride in delivering excellent service. It made a real difference to my experience.
2026幎4æ21æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Adam, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and itâs so nice when someone lets us know they have. Jemma was pleased to help you, and we really appreciate the 5 stars! Best wishes, Ashbourne
Really super help from Abbie
Really super help from Abbie - we had a couple of email problems but she resolved them quickly and without fuss!
2026幎4æ17æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Duncan, thank you for your super review! Abbie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Abbieâs outstanding customer service âŠ
Abbie was excellent in dealing with my issue, she was professional and resolved in no time, she was great!
2026幎4æ20æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Jake, thank you for taking the time to leave such a great review! Abbie was happy to help you find a resolution to your issue, and we are delighted that you are another happy member. Best wishes, Ashbourne
Ashbourne Membership Management Services ããã®åç
Dear Leanne, thank you for taking the time to give us a 5 star review! We are delighted that you are another happy member! Best wishes, Ashbourne
Amanda and Jemma membership queries
Amanda and Jemma who dealt with my membership issues where quick to resolve , fast responses an excellent service/experience.
2026幎4æ16æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mr Gary, thank you for taking the time to give us such a great 5 star review! Amanda and Jemma were delighted to be able to help you. Best wishes, Ashbourne
Ashbourne Membership Management Services ããã®åç
Dear Kacper, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Abbie was spot on in answering myâŠ
Abbie was spot on in answering my question, quick in the chat and happy to help
2026幎4æ16æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Thomas, thank you for taking the time to give us such a great 5 star review! Abbie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Megan was really helpful with all myâŠ
Megan was really helpful with all my queries!
2026幎4æ16æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Caitlyn, thank you for taking the time to give us a 5 star review! Megan was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
Megan from Ashbourne Management hasâŠ
Megan from Ashbourne Management has been very helpful with my queries and deserves lots of praise. Very quick to respond and super helpful. Reflective of the company as a whole. Thank you!
2026幎4æ15æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Susan, thank you for your super review! Megan was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Very good understood my problems andâŠ
Very good understood my problems and helped
2026幎4æ15æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Harry, thank you so much for taking the time to give us such a great review! We are delighted that you are another happy member ð Best wishes, Ashbourne
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