I emailed to cancel my membership (Iâve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly⊠usually lucky... ãã£ãšèŠã
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I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... ãã£ãšèŠã
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Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog whoâs just seen his lead prepared to give away my money I had earnt from the fruits... ãã£ãšèŠã
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I was away on holiday and missed the payment. When I returned. Iâve got a very high bill which wasnât affordable at the present time and when I reached out to one of the teams, they really understood... ãã£ãšèŠã
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Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
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Regus House, B908AG, Solihul, è±åœ
- www.ashbourne-memberships.co.uk
4.9
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Amazing customer service
Megan provided a lightning quick response to my membership cancellation request. She confirmed my request answered my question re last dd payment, with no pressure or attempt to change my mind.
Excellent friendly service, many thanks .
2026幎5æ12æ¥
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Ashbourne Membership Management Services ããã®åç
Dear G Macklin, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Abbie was professional and efficient
Abbie was professional and efficient, listening to my query and acting upon it quickly. I'm very happy with the customer service that I've received today. Thank you
2026幎5æ12æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Jane, you are very welcome and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to help you. Best wishes, Ashbourne
Gym membership
I had some enquiries about my membership.
Tiffany dealt with them very politely and promptly for me.
Thank you!
2026幎5æ12æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mark, thank you for taking the time to give a 5 star review! Tiffany was delighted to be able to help you with your enquiry quickly and efficiently. Best wishes, Ashbourne
Helpful
Fast response to my enquiry and polite, helpful advice. Fully answered my query about my gym membership..
2026幎5æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Emma, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Chloe on the web chat was absolutelyâŠ
Chloe on the web chat was absolutely amazing, helped me freeze my membership right away with no issues at all within 10 minutes. Thank you!
2026幎5æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mohammed, thank you for taking the time to give us a 5 star review! Chloe was happy to help with your freeze request and we are delighted that you are another happy member! Best wishes, Ashbourne
So I Cancelled my membership today
So I Cancelled my membership today , a great lady called Megan in customer service made it painless and easy ! .
Easily the best experience Iâve had at the gym without a doubt.
2026幎5æ8æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mr Shaun, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
5 star
Tiffany is a real asset, she sorted out my problem very quickly, kindly and politely with professionalism.
2026幎5æ8æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Szilvia, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Tiffany was thrilled to assist you, and weâre delighted that you are another happy member ð Best wishes, Ashbourne
Beverly was incredible
Beverly was incredible. I had an issue with my account, and she resolved it quickly and smoothly. She was also such a lovely person to deal with.
2026幎5æ7æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Cynthia, we really appreciate you taking the time to leave us a 5 star review! Beverley was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
The splendid customer support person
The splendid customer support person, Meghan, helping me set the correct data required for membership of the
Riverside Sports Bristol. Polite, encouraging, and confident.
2026幎5æ7æ¥
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Ashbourne Membership Management Services ããã®åç
Dear James, thank you for your great review, we really appreciate the positive feedback, and Megan was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Ashbourne Membership Services â Absolute chaos from start to finish
Ashbourne Membership Services is a mess from start to finish. No clear consent process, no proper transparency on terms, and billing changes that feel slapped on after the fact. Getting straight answers is like pulling teeth, and the system seems built to confuse rather than clarify. I challenged it and won in the endâbut only after wasting far too much time fighting something that shouldâve been simple.
EDIT -
Thank you for your response, Ashbourne. While Iâm glad the matter was eventually resolved, I want to clarify that my review will remain as it accurately reflects my experience.
As a membership management company, it is your responsibility to ensure that valid, signed contracts are in place before collecting payments on behalf of any gym. That due diligence did not happen in my case, and personal stress that caused is something other potential members deserve to be aware of.
Resolving an issue after being challenged does not erase the fact that the issue should never have occurred in the first place. My review stands.
2026幎5æ7æ¥
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Ashbourne Membership Management Services ããã®åç
Joe, We're really sorry to read your review, as it doesn't reflect the service that we work hard to give when a member needs our help. We've requested further details from you via Trust pilot so that we can investigate for you and respond. Best wishes Ashbourne.
Edit - Thank you for taking the time to speak with us yesterday. We are very sorry to hear about the issue you experienced with your chosen gym, and weâre pleased to know this has now been resolved. We hope that as discussed, you will now remove or amend your review. Best wishes, Ashbourne
Very good customer service
2026幎5æ6æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mohammed, thank you for taking the time to give us such great feedback! Best wishes, Ashbourne
Prompt and professional response fromâŠ
Prompt and professional response from Megan, updated me very clearly with the terms. I know exactly what is what. Really appreciate it !
2026幎5æ5æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Eduard, thank you for taking the time to leave us such a fantastic 5 star review. Megan was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Isobel was super friendly and clear andâŠ
Isobel was super friendly and clear and gave excellent customer service - thanks again for the help! :)
2026幎5æ5æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Shannon, thank you for your super review! Isobel was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Outstanding service
Brilliant gym, with a welcoming atmosphere and had plenty of machines and workout space.
Isobel from customer support was amazing, helped me with cancellation my membership (due to personal reasons) and made it a whole lot easier. So a big thank you to Isobel.
2026幎5æ5æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Corey, youâre very welcome, and thank you for leaving such an amazing 5 star review! Isobel was delighted to assist you quickly and efficiently and we really appreciate your feedback, as it motivates us all to continue providing the best possible support to our members. Best wishes, Ashbourne
Charlie helped me cancel a membership
Charlie helped me cancel a membership, response was very prompt and helpful, all sorted within 24 hours.
2026幎4æ30æ¥
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Ashbourne Membership Management Services ããã®åç
Dear David, thank you for your great feedback! Charlie was delighted to be able to help you and we hope to welcome you back to the gym soon! Best wishes, Ashbourne
Abbie was really helpful and allowed myâŠ
Abbie was really helpful and allowed my problem to be solved quickly!
2026幎5æ1æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Jacob, thank you for giving us 5 stars! Abbie was delighted to be able to deal with your problem quickly and efficiently. Best wishes, Ashbourne
Used the Chat service (Amanda)
Used the Chat service (Amanda) very helpful and sorted my membership direct debit and cancellation on my old gym. Very easy, stress free and to quick response.
2026幎4æ29æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mr Rogers, you are very welcome and thank you for your great review! Amanda was delighted to be able to help you. Best wishes, Ashbourne
Had an issue with bank informationâŠ
Had an issue with bank information which meant my membership wasn't paid through no fault of my own. Charlie was very understanding and waived late fees and did everything to help me with my payment. Fantastic service!
2026幎4æ29æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Dean, thank you for taking the time to give us such a fantastic review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Shannon was very helpful in helping meâŠ
Shannon was very helpful in helping me with cancelling my membership and sorting the payments out. Very quick and friendly!
2026幎4æ29æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Kara, thank you for your kind words! Shannon was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
I received a very polite and attentiveâŠ
I received a very polite and attentive service from Isobel. She responded my emails very quickly and nicely as well as she sorted out all my enquiries.
Very good service.
2026幎4æ28æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Maria, thank you for taking the time to give a 5 star review! Isobel was delighted to be able to help you with your enquiry quickly and efficiently. Best wishes, Ashbourne
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