ATS Euromaster - Reading レビュー 88

I would have given them zero if allowed.
Unreliable, broken promises and worse customer experience. Will never deal with them again.
Needed to change three tyres on my SUV as existing I mines are below legal limit and I did not want to risk driving L. So I booked mobile fitting and was given an appointment on Monday 29th Dec. A day before got an e-mail advising than the appointment was shifted to Tuesday 39th due to stock availability. I have had to re-arrange my schedule again to accommodate. Waited until it was 1pm on Tuesday and called as I had not heard back. Only to be told that there is no stick and they will not be able to fit as per appointment- clearly they did not bother to check and only did so when I phoned to check!. Spoke to allegedly one of the manager and she tried to rambled and waffled, eventually appointment was changed again to Friday 2nd. Then a got a message on Friday saying the job was cancelled. They waisted my time three times and no even an apology. Appalling customer service. Stay away.

No waiting friendly staff.

I couldn't be more pleased with the advice and help I've received from this branch. They have certainly gone above and beyond with customer service and the work carried out on my vehicle. Thank you!!

Excellent customer service and good quality service

Fitted me in at short notice an looked after me very well thank you

The full service, mot and tyres fitted was finished in good time, and the person that I dealt with was friendly, informative, and very helpful. I would definitely use this branch of ATS again.

Have taken my cars here for years always ready to help they are polite and knowledgeable nothing is too much trouble for them would recommend them to anyone which I have done several times

Prompt and timely servicing & MOT conducted. However after fitting new tyres and inclusive of wheel alignment, the vehicle was imbalanced , one of the wheel had excessive air pressure . Had to get the car back to them to carry out manual alignment.

Prompt brake fluid change under 60 minutes whilst waiting and free digital vehicle health check

Attentive, understood my request and dealt with it in a professional manner. Wheels were balanced and completed in a quick time frame. Would recommend to my family and friends.

I had a problem with the tyre. Got to ATS as son as they were open on Tuesday. Fast diagnostic, at 11.40 my car was ready with changed front tyres and front alignment done. Customer service excellent.
I cannot give the fifth star as they a bit pricey.

Everything went well good communication and pleasant staff

Quick and neat job, again. Thank you!

Excellent service

Staff helpful explained what had failed gave me a great price for tyre which was out of stock ordered and still only took about an hour.great service

The staff were helpful and friendly, honest about what needed to be done, I am so glad you are able to carry out mot's again as this allows me to bring my vehicles in for a complete check and get it safe.

Got tyres fitted quickly no waiting

Do e the the job I wanted with a smile