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From the outset I was kept informed with regard to time frames and the work to be undertaken. The engineers who carried out the work arrived on time, set to work straight away, kept me informed of t... ãã£ãšèŠã
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My experience was great. From start to finish. I found that the company and in particular the man who came to repair my water leak to go above and beyond what he needed to do. He ensured the leak was... ãã£ãšèŠã
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The consultant who called at my house was very polite and professional. He left no mess and you could not tell that he lifted some of my block paving.
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Was referred to Auger by our insurers. First contact was very good. Surveyor was helpful and advised what was needed to replace collapsed sewer at the home of very elderly disabled couple. When th... ãã£ãšèŠã
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Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK
14a Cross Lane, CH45 8RH, Wallasey, è±åœ
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The representatives turned up promptly and effectively sorted out the stated problem. Both were very professional and knowledgeable. The repair was quickly carried out and they left the work area clean and tidy.
Auger listens to customers and brings them up to date . Claims can be frustrating but Auger makes things easier by helping the customer sort out any issues. My claim was sorted out in the end
Auger - right tools and expertise solved our blocked drain problem when we had root ingress kind professional people and good communications from the beginning - identified to help us by our insurance company.
Only my second claim since 1975 and am finding it frustrating. It was an urgent drain blockage which was (with approval)fixed by local drain company for just shy of £3K. With excess of £1050 I was offered £700. I asked for written breakdown of charges which AUGER will not provide. Tried ringing twice but no response.
They took care of the insurance claim and were really professional. I had a workman look at it but Auger took over and were much better and did a complete job and their work has a 10 year warranty. They are professional on the phone and email and they reply to emails. So refreshing to work with and I would not normally leave a review but I am so grateful so am doing it to let others know they can trust Auger.
Excellent service with very professional and helpful staff on site and in the office. Highly recommended.
I was about to be ripped off for over £2000.00 for a non existent leak.Auger arrived,very knowledgeable and pleasant engineer who also provided good advice.Auger confirmed there was no leak at all.Auger is very well respected in the industry.They are trusted by insurance companies,are knowledgeable,efficient and honest.I would certainly recommend.
Very good service and professional workmen. I would definitely recommend this company.
Excellent company. The site crew were fantastic. I would definitely recommend them.
Handled my claim quickly and efficiently. They have sent 10 guarantee for the so ask me again in 10 years if the work completed was up to standard.
Brilliant company. Kept up to date with what was happening.
Matt and Ashley, who attended to do the work were very nice, polite, extremely informative, clean and tidy.
Thank you fellas
Excellent service by Auger all staff efficient and friendly
Extremely pleased with all work carried out.
Very quick efficient clean tidy. Very professional and knowledgeable and answered all questions easily.
Good honest company. Kept me well
informed, did a good job, cleaned up, and came back quickly to fix a minor problem.
One of the worst companies I have ever had an experience with. Staff members attitude is very bad. Also submitting lying reports to insurance companies. Would definitely not recommend this company to anyone.
Drains professionals. The team are dependable and experienced. Fully equipped to complete the job. Highly recommended - attended on time - minimum fuss. Clearly want to do a good job - spent appropriate time diagnosing the issue - clearing- then rebuilding the drainage. Problem solved.
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