My usual shop where I service my Ducati had never used Autrella before, but they said Autrella was smooth and easy to work with, they approved my claim for a new clutch master cylinder and brake light... ãã£ãšèŠã
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Excellence customer service- filed my claim for my motorcycle repairs and was instantly approved for the repairs. This is the 4th time they have paid for repairs for me and I truly appreciate the fas... ãã£ãšèŠã
While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... ãã£ãšèŠã
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Your are not providing the coverage that I have paid for. I still had to come out of my pocket hundreds of dollars to replace my front wheel and tire because you only delivered partial coverage. Now m... ãã£ãšèŠã
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At Autrella, we believe vehicle protection should come with real support and real people behind it. We specialize in service contract solutions for powersports, luxury, exotic, and specialty vehicles, helping customers and dealers access coverage options that fit their needs. Our team is committed to responsive service, transparent communication, and making the ownership experience easier when unexpected repairs arise.
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Our DESP rep was awesome!
Our rep Devin was great. He answered all of our questions pertaining to the coverage offered and provided clarification when needed. He communicated with me throughout the entire process to ensure my enrollment went smoothly⊠even during the weekend! Amazing!
I just got started with DiscountESP
I just got started with DiscountESP. They came highly recommended and I can say they havenât disappointed. The onboarding process was conducted in a friendly and professional manner. Looking forward to what comes next.
Easy to work with
We do not sell Discount ESP out our dealership but they are the easiest to deal with outside of the VSC contracts we sell. I wish other companies made it that simple to file claims and receive payment.
Necessary product for every motorcyclist
Very easy and seamless process. This company came very well recommended and I was not disappointed.
"Dispatch . . ."âŠ
Franko & Devin were extremely helpful--quick, friendly, & knowledgeable. This new policy is my 3rd one over the years; I've never had to make a claim, but I'm sure
--if/when I do, it'll be handled with the same dispatch was the application process.
Had other choices, Discount ESP won my confidence!
Today, I worked with Krystal Reed, who was attentive, and helpful and assisting me with a payoff on one of my extended warranties, and partial payoff of another.
Working with Krytstal has been a pleasure and painless experience, she assisted me with processing of both policies.
Working with Discount ESP has been a great experience from pre-sales, post-sales as well as accounting support.
Franko made the process seamless
Franko made the process seamless. When I asked about free coverage he quickly provided the extra coverages I inquired about that wasnât available for my package but gave me ones that were offered. Thank you Franko I can feel confident that my bike is covered.
Very happy with the communication
Franko was very responsive, he delivered with explanation. It finally feels good with the riding I do that I have a level of protection that is well needed. Please donât think twice get protected, thank you discount ESP.
Alex was a great help in selecting theâŠ
Alex was a great help in selecting the coverage that meets my needs and budget. He was professional, answered all my questions and quickly processed the service contract.
Fork seals leaking.
I found a problem with the fork seals on my 2017 Harley Road Glide. I took it to my dealer for repairs. They submitted a claim to Discount ESP and they promptly paid the claim. Can't ask for more than that.
Mr Salazar was a great help
Mr Salazar was a great help. He was able to answer all of my questions and help me get set up with an ESP that best suits my needs for my ride. I look forward to working with him again and getting additional ESPs for my other motorcycle later on and maybe even my cars.
Perfect and easy
Not very happy with discount ESP.
Not very happy with discount ESP.
They take forever to get around to handling your claim and your bike is in the shop for a long time. Then they decline most of the items.
Just had a friend who has discount ESP and he was declined an engine, even though he did all of the oil changes and services, and had proof of it. Very disappointed. The program looked so good and they promised so much but then itâs impossible to get a hold of anyone and they end up declining most claims.

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No hassle parts fixed in good timeâŠ
No hassle parts fixed in good time frame great coverage to have
Franko was very informative on whichâŠ
Franko was very informative on which plan would work best for me, walked through the process and explained in detail, also can't hurt they was having a valentines special so extra savings!!!
It was approved in a timely manner
It was approved in a timely manner, which made it great.
Great Customer service and rates
Franko was GREAT VERY informative on which policy would work best for my needs i appreciate his help and knowledge Greatly .
Franco has great customer service HeâŠ
Franco has great customer service He Help me get my contract in order answered any question that I had he is super great I will recommend ESP to family and friends for sure Thamk you Franco for the help your awsome !!!
The Dealership made the call toâŠ
The Dealership made the call to DiscountESP and all details of invoice approved without me making a single call.
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