Changing my car and picking up the new one in the afternoon so needed to sort my insurance very quickly. Phoned, wasnât kept on hold for ages, lovely helpful lady, Sue, sorted it all out and the email... ãã£ãšèŠã
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Wanted to allow a small amount of business use on the car insurance. The staff member I spoke to was very helpful but the change was best made online to avoid an admin fee. Did this and cover was exte... ãã£ãšèŠã
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Terrible service for Home Emergency cover. Our boiler has been out of order for 4 days due to a leak and they are unable to take any action because "the plumber is not answering his phone". They wo... ãã£ãšèŠã
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The whole proceedings went like clockwork, considering im useless on key board. It would have been easier with the old fashioned way talking to an agent,but the way of the world dictates we use... ãã£ãšèŠã
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AXA UK Car and Home ã«ã€ããŠ
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Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteé£çµ¡å
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- www.axa.co.uk
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AXA insurance offers peace of mindâŠ
AXA insurance offers peace of mind through comprehensive coverage options. Any changes that need to be made are promptly done.
2026幎3æ24æ¥
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
Great support after an accident
After a pretty bad accident AXA and Copart were amazing. Theyâve helped me through every step. I was back on the road with a new car in just under a month.
2026幎3æ24æ¥
AXA UK Car and Home ããã®åç
Hi Sarah,
Thanks for taking the time to leave us a review. Sorry to hear that you've been involved in an accident, but we're happy to hear that we could assist you afterwards. It's great to know that our support helped you get back on the road so quickly. Thank you for sharing your positive experience. Take care.
Caroline
AXA Customer Service Team
AXA never disappoints
AXA never disappoints, made our building and contents house move less stressful.
Thank you
2026幎3æ20æ¥
AXA UK Car and Home ããã®åç
Hi Mick,
We're happy to hear that our services made your house move less stressful. Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Caroline
AXA Customer Service Team
Quick and w
Had to amend my policy as had changed vehicle. So quick and easy to do it online. Saved me £25 by not having to speak to an advisor.
2026幎3æ17æ¥
AXA UK Car and Home ããã®åç
We're happy to hear that amending your policy online was quick and easy and didn't need to pay an admin fee!
Thank you for your positive feedback.
Kennedy
AXA Customer Service Team
Having tri to contact AXA regarding âŠ
Having tri to contact AXA regarding possible fraud it's impossible to obtain a speedy response, I don't know what's happening regarding motor insurance renewal payment.
2026幎3æ23æ¥
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AXA UK Car and Home ããã®åç
I'm sorry to hear you're currently facing an issue with suspected fraud. Thank you for providing information to our request.
I have now passed your details to the correct team and asked they contact you.
Kennedy,
AXA Customer Service Team
Do not buy insurance through this clueless company
Do not buy insurance through this company!!!!
We had an accident in our motor home back in January. We were told it was a right off and thought this would be settled quickly so we could get a similar one before the prices shoot up Eastertime. Well my son has broken up and now we canât go anywhere. It sayâs clearly settlements 3-5 days itâs now been 2 months and between them and co part No one and I mean No one has a clue when itâs going to be settled. Bloody awful!!!!!!
2026幎1æ28æ¥
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AXA UK Car and Home ããã®åç
I'm sorry to hear that you've not had an update regarding the claim settlement, and this has impacted your plans. I have requested some information from you so that we can look into this and get your complaint passed to the correct team.
Thank you for your information, I have now passed this over to the claims team and asked they log your complaint and contact you directly.
Kennedy,
AXA Customer Service Team
Avoid AXA: Negligent, Defamatory, and Biased Service
Avoid AXA: Negligent, Defamatory, and Biased Service
I had a terrible experience with AXA after an accident where I was the victim. Despite providing full dashcam footage and third-party details, AXA ignored my evidence and sided with the at-fault driver. Without my knowledge, they recorded the accident as my fault in their database, which I only discovered a year later through a new insurer.
It took weeks of back-and-forth and a three-way conference call where I had to threaten legal action for defamation before they finally corrected their records. Their refusal to look at clear evidence and their lack of transparency was appalling. I strongly believe their decision-making was fueled by bias and a complete lack of professional integrity. I would never recommend this company to anyone.
This incident happened on 05/04/24 and was stated as my fault on their database, and another on 21/07/24 was stated as my fault. They brought their accident repair mechanic to fix my car. only for the mechanic to paint the car and bring it back after 7 days without fixing the car. I made another complaint, and the mechanic came back to pick the car up again to fix it.
ABSOLUTELY TERRIBLE INSURANCE COMPANY.
2026幎3æ10æ¥
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AXA UK Car and Home ããã®åç
I'm very sorry to hear that you've had such a bad experience with the Claims Team. I've sent a request for more details from you so I'm able to log your complaint and make sure this is looked into by the relevant department. I look forward to hearing from you.
Lee.
AXA Customer Service Team
Changing my car insurance.
Changing my car and picking up the new one in the afternoon so needed to sort my insurance very quickly. Phoned, wasnât kept on hold for ages, lovely helpful lady, Sue, sorted it all out and the emails confirming came quickly and I was able to pick up the car. Very satisfied, thank you.
2026幎3æ16æ¥
AXA UK Car and Home ããã®åç
Christine,
We're happy to hear that we could efficiently sort out the insurance for your new car. It's great to know the process was quick and the emails arrived promptly. We appreciate your positive feedback and are glad you were satisfied with our service.
Lee
AXA Customer Service Team
A very quick response received by emailâŠ
A very quick response received by email and great understanding and help offered. I was also offered a reasonable quotation which I am very happy about.
2026幎3æ17æ¥
AXA UK Car and Home ããã®åç
Shoddy,
We're happy to hear you received a quick email response and helpful assistance. We appreciate that you found the quotation reasonable. Thank you for your positive feedback.
Lee
AXA Customer Service Team
I am with axa for almost more then yearâŠ
I am with axa for almost more then year now have two cars insured with them best price best service ever
2026幎3æ18æ¥
AXA UK Car and Home ããã®åç
Saad,
We're happy to hear that you've had such a positive experience with our service and pricing over the past year. Thank you for insuring your two cars with us!
Lee
AXA Customer Service Team
AXA UK Car and Home ããã®åç
Peter John Beardall,
We're happy to hear that our online service was easy to use. Thank you for taking the time to share your positive experience with us!
Lee
AXA Customer Service Team
easy to change vehicle covered
easily changed vehicle covered on line on the day requested, refund made very quickly and change made at zero cost.
2026幎3æ16æ¥
AXA UK Car and Home ããã®åç
David Bennetts,
We're happy to hear that you found it easy to modify your vehicle coverage online and that the change was made at no cost. We appreciate your positive feedback regarding the prompt refund.
Lee
AXA Customer Service Team
Very quick and easy great price and allâŠ
Very quick and easy great price and all done online so saving the trees love them
2026幎3æ13æ¥
AXA UK Car and Home ããã®åç
Rebecca Senior,
We appreciate your feedback. We're so glad you found the online process quick and easy, and were happy with the price. Saving trees is important to us.
Lee
AXA Customer Service Team
Easy to access and understand withâŠ
Easy to access and understand with great customer support throughout.
2026幎3æ5æ¥
AXA UK Car and Home ããã®åç
Daniel,
We appreciate you sharing your thoughts. It's wonderful to know that you found our services accessible and clear, with excellent support. Thanks for your feedback.
Lee
AXA Customer Service Team
Terrible service for Home Emergency cover
Terrible service for Home Emergency cover. Our boiler has been out of order for 4 days due to a leak and they are unable to take any action because "the plumber is not answering his phone". They won't even let me use my own plumber because if I do so "I'm unlikely to be reimbursed". Also they do not have full Home Emergency cover on weekends as the people who approve new parts only work weekdays. So now that it's Saturday they can't do anything and can only take messages. They have spent 4 DAYS trying to call their plumber (The Heating Guys, Hampshire) and still refuse to allocate a different plumber. In the end I had to pay for my own repair.
Appalling service.
Case reference: 0426F35619
2026幎3æ21æ¥
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AXA UK Car and Home ããã®åç
Hi Nick,
I'm sorry to hear of the negative experience you've had with our Home Emergency service. I've sent you a request for further details so we can forward your complaint to the relevant department.
Awaiting your reply,
Caroline
AXA Customer Service
Easy to use
Easy to use. Swapping car over all done on line gave instant cost of changes and new documents available within 10 minutes.
2026幎3æ18æ¥
AXA UK Car and Home ããã®åç
Hi Michael,
We're happy to hear that swapping your car over was a simple and quick process for you. Thank you for your positive feedback!
Have a great day!
Keyrthigan
AXA Customer Service Team
Took out my policy after comparing allâŠgreat price
Took out my policy after comparing all the rest. It came out the lowest price with lots of extra items included.
2026幎3æ20æ¥
AXA UK Car and Home ããã®åç
Hi Susan,
We're happy to hear that our policy offered you the best value with comprehensive coverage. Thank you for taking the time to share your positive experience with us.
Have a great day!
Keyrthigan
AXA Customer Service Team
very good & easy to deal with .
2026幎3æ16æ¥
AXA UK Car and Home ããã®åç
Hi Sara,
We're very glad to hear that your experience was both positive and straightforward. We appreciate you sharing your thoughts!
Have a great day!
Keyrthigan
AXA Customer Service Team
Clear helpful and quick website ð
2026幎3æ18æ¥
AXA UK Car and Home ããã®åç
Hi Christopher,
We're glad you found our website clear and quick. Thank you for your positive feedback!
Have a great day!
Keyrthigan
AXA Customer Service Team
AXA UK Car and Home ããã®åç
Hi Linda,
We're happy to hear that you find our product to be reasonably priced and easy to access. Thank you for your positive feedback!
Have a great day!
Keyrthigan
AXA Customer Service Team
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