Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... もっと見る
企業が回答しました
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... もっと見る
企業が回答しました
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... もっと見る
企業が回答しました
企業情報
当該企業による記述
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
連絡先
Millbank Tower, SW1P 4PQ, London, 英国
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
期待以下
382件のレビュー
ネガティブなレビューの 95％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
B4BPayments からの回答
Dear Kendo,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
I just want to log in
I just want to log in, please just give me a new password and let me log in. I can't spend all day requesting new passwords that don't work
2026年2月12日
自発的なレビュー
B4BPayments からの回答
Dear Melvyn,
We’re sorry to hear that you’ve experienced issues with your account. We understand how frustrating this can be.
We can confirm that one of our agents is already in contact with you and actively working to resolve the matter.
We kindly ask for your patience while we complete the assistance process, as our goal is always to provide a satisfactory solution.
If there is anything further you’d like to share, please feel free to reply directly to our support team. We’re happy to help.
Kind regards,
B4B Payments Team
The identity verification terrible
The identity verification is absolutely terrible, maybe i will be able to complete it after a few more attempt. The idea that you have set this up so you can milk the account at $3 per month has crossed my mind
2026年1月28日
自発的なレビュー
B4BPayments からの回答
Dear Chris,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your nickname.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number on the back of your card (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
I spoke with Lola
I spoke with Lola, who took patience with me and called me back anytime I couldn't take the call, the issue took 16hrs to resolve and Lola, checked in with me on a regular to reassure me this issue was being dealt with. thank you for your help resolving my logging in issues
2026年1月21日
自発的なレビュー
B4BPayments からの回答
Dear Darren,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4BPayments からの回答
Dear Adam,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your name.
We have sent you a message so we can better understand the issue you experienced and assist you further.
Kind regards,
B4B Payments Team
id validation sucks
id validation sucks. check your algorithm if it works well or not. Tried 5times before I can use my card.
2026年1月8日
自発的なレビュー
B4BPayments からの回答
Dear Calvin,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your nickname.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number on the back of your card (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Ive been trying to verify and have been…
Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being catered to persons outside in different regions. Ive been trying to verify using my ID since I first transferred the funds over to the card. I do not understand how my face and id doesn't match 😐 my face matches the pictures on the documents all received from my country. Please fix it.
2025年12月8日
自発的なレビュー
B4BPayments からの回答
Dear User,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your nickname.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number on the back of your card (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
The application does not work
The application does not work. Waste of time. Spending days to verify my identity is UNACCEPTABLE. They just want you to download countless APPs so they can spam you.
2025年12月25日
自発的なレビュー
B4BPayments からの回答
Dear Arik,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Your identity has now been verified. The earlier attempt failed because other people were present in the picture.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number +1 604 200 0554 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
B4BPayments からの回答
Dear Insaf Abbas,
Thank you for such a lovely review!
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4BPayments からの回答
Dear Monika,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Not helpful at all.
Not helpful at all.
Having hard time trying to authenticate my identity and was told I was on my own.
Very disappointed and unimpressed.
2025年12月2日
自発的なレビュー
B4BPayments からの回答
Dear Doreen,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your name.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number +44203 475 5351, if you’re calling from the UK, or +1 604 200 0554 from the USA (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
The verification process is highly…
The verification process is highly egregious. I used my passport and was still not able to verify myself. All I received were bounce backs and a continuous loop. It appears I'm too DARK to be verified.
2025年10月28日
自発的なレビュー
B4BPayments からの回答
Dear Miranda,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
However, the result of the ID verification does not depend on us.
Please note that the passport card is not accepted as a valid ID document.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number +44203 475 5351, if you’re calling from the UK, or +1 604 200 0554 from the USA (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Very bad service try about 20 time…
Very bad service try about 20 time still didn't work
2025年10月21日
自発的なレビュー
B4BPayments からの回答
Dear Singh,
I’m sorry to hear you’ve been having issues with your card.
We’d like to resolve this for you.
Unfortunately, we are not able to locate your account through your name.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year.
You can either give us a call by calling the number +44203 475 5351, if you’re calling from the UK (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
I do not understand why you cannot…
I do not understand why you cannot verify my ID check to active my card which I have in my possession.
Please advise me what the problem is.
2025年9月25日
自発的なレビュー
B4BPayments からの回答
Dear Cindy,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
However, the result of the ID verification does not depend on us, and unfortunately, we are not able to locate your account through your name.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling the number +44203 475 5351, if you’re calling from the UK, or +1 604 200 0554 from the USA (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Before YOU use them, make SURE it is NECESSARY
With all the entities for lack of a better word, stealing and LOSING our information, this trashy outfit acted as if I was REQUIRED to confirm my IDENTITY to use a gift card I earned. Of course, they couldn't verify me - my iphone wasn't good enough. I did NOT have to verify anything, my gift card works fine. Now, I cannot get them to STOP emailing ME.
2025年9月23日
自発的なレビュー
B4BPayments からの回答
Dear Michelle,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Howevere, the result of the ID verification does not depend on us, and it is a legal requirement for financial institutions and financial service providers.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call by calling +1 604 200 0554
(option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
ID Not Recognized
Neither my passport or drivers licence allowed my account to be verified so I seem to be out of options, unless I wish to call long distance.
2025年9月18日
自発的なレビュー
B4BPayments からの回答
Dear Susan,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Please note that the result of the ID verification does not depend on us.
The verification failed because the name in our system did not match the legal name on the document. The name has now been amended, so you may proceed with the verification again.
Additionally, please ensure that you take a genuine photo of the original document, not a photocopy or scanned version.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, the number is +1 604 200 0554 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Quick and helpful responses
2025年9月17日
自発的なレビュー
B4BPayments からの回答
Dear Debbie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Depuis le changement d'application
Depuis le changement d'application, B4B n'est plus aussi facile à gérer. Appeler un conseiller et attendre plus de 20 minutes avec une musique pourrie ce n'est pas génial. J'ai demandé un service que je pouvais gérer en instantané avant, il faut attendre +10 jours que ce soit mis en place et même pas un suivi de la demande. Je change de banque
2025年9月5日
自発的なレビュー
B4BPayments からの回答
Bonjour Thomas,
Nous sommes désolés d’apprendre que vous rencontrez des problèmes avec votre carte. Nous aimerions résoudre cela pour vous.
Malheureusement, nous ne pouvons pas retrouver votre compte uniquement avec votre prénom; pourriez-vous, s’il vous plaît, recontacter notre service client ?
Notre équipe du service client est désormais disponible 24 heures sur 24, 365 jours par an. Vous pouvez nous appeler, ou trouver le numéro au dos de votre carte, si vous en avez une version physique.
Vous pouvez également utiliser notre service de chat en direct, accessible sur www.b4bpayments.com
L’icône du chat se trouve en bas à droite de l’écran.
Cordialement,
B4B Payments Team
l’app non funziona non riesco ad…
l’app non funziona non riesco ad entrare nell’account con le credenziali
2025年8月28日
自発的なレビュー
B4BPayments からの回答
Salve Marcello,
Ci dispiace sapere che sta avendo problemi con la nostra App.
Purtroppo non riusciamo a localizzare il suo account solo dal suo nome. Pertanto la invitiamo a contattare il nostro Servizio Clienti al numero +390108480232.
In alternativa può usare la nostra live chat, che può essere trovata nel nostro sito www.b4bpayments.com.
L'icona della chat si trova in basso a destra dello schermo ed è disponibile in 9 lingue. A volte potrebbero volerci un paio di secondi prima che l'icona della chat appaia.
Cordiali saluti,
B4B Payments Team
Virtual cards you can't use
Virtual cards you can't use, and customer services who can't tell you why.
I got a virtual card issued for a refund, but the card declines wherever it's used. Apparently the company who issued the refund put restrictions on how/where I use the card, but they can't tell me what the restrictions are.
So b4b have my money, and I have no way to use it.
2025年8月9日
自発的なレビュー
B4BPayments からの回答
Hi Dan,
We’re sorry to hear that you've been experiencing issues with your card. We’d like to resolve this for you as quickly as possible.
Unfortunately, we can't locate your account, so please don't hesitate to get in touch again with our customer care team. They will escalate accordingly.
Kind Regards,
B4B Payments Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。