Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... もっと見る
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Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... もっと見る
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An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... もっと見る
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企業情報
当該企業による記述
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
連絡先
Millbank Tower, SW1P 4PQ, London, 英国
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
期待以下
382件のレビュー
ネガティブなレビューの 95％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I try to log in to the app and it says…
I try to log in to the app and it says my credentials are wrong even though it is right. I ask to reset the password and the email never arrived. Difficult to contact because the only channel is the phone, which is impossible for me because I am Brazilian. I received the card as payment for PrizeShark and cannot enjoy it.
I hope someone from the company contacts me by email as I do not speak English.
2025年2月18日
自発的なレビュー
B4BPayments からの回答
Dear Juliana,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
Good morning
Good morning
My name is Alan Ritchie
I have just spoken with one of your advisors 15 mins ago.The reason for this was I have been awarded £320 on a credit card as compensation from delta airlines.
When I discussed this with the advisor he told me I would be receiving 32 cards with £10 credit on each.
This is certainly not what I was expecting so I asked for
one card with £320 credit.What am I supposed to do with 32 cards then the advisor cut me off.
Can you help me
Regards
Alan Ritchie
2025年2月13日
自発的なレビュー
B4BPayments からの回答
Hello Alan
We are delighted to confirm that we have managed to transfer the balances from 32 cards to one card.
Your time is valuable to us, and we would be grateful if you would please consider updating your feedback.
Thank you so much, and please contact us anytime if you have any questions.
Best regards,
B4B Payments Team
i didn't get an sms on my number so…
i didn't get an sms on my number so thinking of changing it another one
2025年2月12日
自発的なレビュー
B4BPayments からの回答
Dear Emmanuel,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
LOg in Daten nicht mehr gültig
LOg in Daten nicht mehr gültig
Verifizierung nicht möglich
keine e mail zum zurücksetzen bekommen
2025年2月12日
自発的なレビュー
B4BPayments からの回答
Dear Susann,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
Tried 3 times to verify ID
Tried 3 times to verify ID, I am not comfortable with uploading my passport or Drivers license, this is not necessary to activate a card I already had, After failing at the log in, I went back into my account, and somehow my card became active and I am now able to access the funds deposited in my card. Such a useless and unnecessary system that didn't work anyways.
2025年1月22日
自発的なレビュー
B4BPayments からの回答
Dear Louise,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, the result of the ID verification does not depend on us and the card activation is not related to the KYC process.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
We use B4B as part of our client…
We use B4B as part of our client services. Good Tech and responsive support team. Happy to recommend them
2025年1月14日
自発的なレビュー
B4BPayments からの回答
Dear Iain,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
I didn’t put my order still money was…
I didn’t put my order still money was deducted £262.51. On 31st of Dec 2024
Can you Pl refund money I didn’t place any order
Thank you
2024年12月31日
自発的なレビュー
B4BPayments からの回答
Dear Triveni,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
The Customer Care team can be contacted in two ways: by phone—if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
I've tried to verify my identity 5…
I've tried to verify my identity 5 times and each time the system says it cannot recognize the photo.
2024年12月29日
自発的なレビュー
B4BPayments からの回答
Dear SprinklesDay,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, the result of the ID verification does not depend on us.
Could you please contact our Customer care Team? We can't locate your account through a nickname.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Quel bazard ..
Quel bazard ... Impossible de valider mon paiement, je reçois un sms me disant de me connecter sur le site, je me connecte sur le site, sur mon compte, et rien. Je n'ai pas de demande de confirmation pour mon paiement. Déjà qu'on ne peut pas cumuler plusieurs cartes sur le même compte ...
2024年12月18日
自発的なレビュー
B4BPayments からの回答
Hello Magali,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we can't locate your account through the nickname; could you please contact our Customer care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card, if physical.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Good and hopefull
2024年12月16日
自発的なレビュー
B4BPayments からの回答
Hi Qaisar,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4BPayments からの回答
Hi Crystal,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Its a right faff trying to get a card…
Its a right faff trying to get a card issued, even though there is credit on the card.
The images sent were clear and precise yet twice the system was unable to verify my identity.
2024年12月7日
自発的なレビュー
B4BPayments からの回答
Dear Graham,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, it doesn't really matter if the image is clear; please make sure that your card has been issued with your legal full name and not a nickname or a middle name missing.
Could you please contact our Customer care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
B4BPayments からの回答
Hi Cowley,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Frustrating Registration Issue with No Support Options
I recently received several Delta Airlines gift cards and attempted to create an account using one of them. Despite entering the correct 9-digit number and following the registration process, I am unable to complete it because the SMS PIN required for verification never arrives.
To make matters worse, the chatbot on the bottom right of the screen is inactive, and there is no email provided for customer support—only an email for complaints. This leaves me with no way to get assistance for this issue.
Please contact me directly to resolve this problem. Without proper support, the gift cards are unusable. Very disappointed and frustrated with the lack of accessible customer service.
2024年11月25日
自発的なレビュー
B4BPayments からの回答
Hello Georgios,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we can't locate your account, actually there is no card under your name.
Please get in touch with Delta Airlines for further assistance on this.
Kind regards,
B4B Payments Team
The worst company I have ever dealt…
The worst company I have ever dealt with. I wish to give zero.
2024年11月1日
自発的なレビュー
B4BPayments からの回答
Hello Rams,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we can't locate your account through the nickname; could you please contact our Customer care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card - if you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
AGAIN
AGAIN, CONSULTANTS CANNOT HELP ME, EVERY TIME I GET A NEW CARD I HAVE A PROBLEM WITH ITS ACTIVATION. CONSULTANTS ARE INCOMPETENT.
ONCE THERE WAS A WOMAN FROM POLAND WHO SOLVED THE PROBLEM VERY QUICKLY
2024年10月16日
自発的なレビュー
B4BPayments からの回答
Dear Filip,
I’m sorry to hear you’ve been having issues with your card.
Our Team sent you an email with the instructions.
Kind regards,
B4B Payments Team
B4B have supported my business (One…
B4B have supported my business (One Research Ltd) for a number of years. They have always listened to our feedback and needs and then acted upon them. They are the only provider of this type of service that has been able to step up to the plate and deliver. We will continue to work with them and support mutual growth.
2024年9月25日
自発的なレビュー
B4BPayments からの回答
Hi Alistair,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will happily read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Absolutely the worst customer service I…
Absolutely the worst customer service I have experienced. Got a refund through Fitbit and have a virtual card which I have no access, called customer services 5 times, last one I was assured I would receive a txt message in 2 hours to sort it out, never received.
2024年9月12日
自発的なレビュー
B4BPayments からの回答
Dear David,
I’m sorry to hear you’ve been having issues with your card.
Our Team will get in touch with you soon.
Kind regards,
B4B Payments Team
A very nice team to work with
2024年9月11日
自発的なレビュー
B4BPayments からの回答
Hi Vivian,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4BPayments からの回答
Hi Divya,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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