A heads-up regarding buying records from BSI if you're picky with the condition. I bought a limited edition vinyl but got sent one with a damaged sleeve. Contacted customer service and even... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely awful company. Ordered an item that arrived broken. Emails went un answered but eventually got a response via WhatsApp. 99% sure its just an AI bot as 'they' told me the chain being detache... もっと見る
Un service déplorable pour une commande pourtant simple. Des tee-shirts Ghost et un sweat, lors d'une promotion. Déjà, il a fallu presque 2 semaines avant que que je ne sois informé que l'un des... もっと見る
Aldrabões Material danificado, recusam troca e exigem vídeos a abrir o material, ainda selado . Depois dizem que material foi aberto. Exigem a devolução em vez de trocar o produto comprado... もっと見る
企業情報
当該企業による記述
100% Fully Licensed Merchandise
連絡先
2.1
期待以下
611件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
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backstreetmerch.com からの回答
thanks so much Maciej for such a lovely review
Lost in Transit
Kontaband Merchandise Stores lost my Arctic Monkeys t shirt in transit, but Amy and Jayda were able to offer me a refund.
2022年11月17日
自発的なレビュー
backstreetmerch.com からの回答
Hey Luke, thanks so much for your comments here. We totally get how frustrating and disappointing it can be when an item is lost in transit. But we're glad to see that both Jayda and Amy were able to resolve this issue for you in a satisfactory manner. We appreciate your review of your experience
Excellent service
Excellent service, very kind staff. Although I was unable to get the receipt of the payment of the customs fees, the customer service (specifically Anya) was fantastic in accommodating me, helping me and in any case providing a refund for the expense I incurred. More than excellent experience!
2022年11月16日
自発的なレビュー
backstreetmerch.com からの回答
Hey Sara, thank you so much for reviewing your experience with the lovely Anya from our customer care team. We appreciate that an unexpected customs charge may have come as a shock, but it's great to see that this was refunded to you, in order to release your items and get them further on their way to you. We hope you enjoy your order and appreciate your wonderful feedback
Great customer service
I asked for the whereabouts of a package that got lost in transition and was helped out immediately and offered a refund. This was a great experience and I really wished other customer service would be equally quickly and solution oriented. Thank you very much!
2022年11月15日
自発的なレビュー
backstreetmerch.com からの回答
Thanks so much for this Jan-Niklas, it's great to see that although your order was lost in transit, that our team were able to provide you with a speedy resolution that was agreeable to your standards. We are grateful for your comments
Fantastic product with amazing customer…
Fantastic product with amazing customer service
2022年11月15日
自発的なレビュー
backstreetmerch.com からの回答
Many thanks Samantha, so great to see you received a great product along with a high standard of service from our brilliant team!
positiv experience, very kind and helpfull
One of the items I ordered was no longer available and an employee did everything possible to ensure that I still receive it. Contact was always very friendly and extremely helpful.
2022年11月1日
自発的なレビュー
backstreetmerch.com からの回答
Hey Jenny, thanks so much for your lovely comments. It is great to see the warmth and compassion demonstrated by our team in this instance and we massively appreciate you taking the time to leave such a wonderful review for the team
Very helpful and quick to respond
Very helpful and quick to respond - highly recommend...
2022年11月14日
自発的なレビュー
backstreetmerch.com からの回答
Hey Tom, thanks so much for your positive comments and recommendation!
Missing item replaced
Item arrived however parcel open and nothing inside, contacted customer service who sent a replacement straight away, great help
2022年11月11日
自発的なレビュー
backstreetmerch.com からの回答
Thanks so much for this S, we can appreciate it was likely a shock to receive an empty package! It's great to see that our team were immediately responsive and pro-active in getting a replacement item sent your way
Returned by item mid September after a…
Returned my item mid September after a change of mind. Got proof of postage. I've not been refunded. I've emailed and called but no replies. I'm now £50 out of pocket. Very unhappy. Do not order from them. As it was it took 3 weeks to be dispatched.
2022年9月16日
自発的なレビュー
backstreetmerch.com からの回答
Hi there Roxy, I hope this finds you well. It is unclear which store / order this review pertains to. But we can absolutely understand the frustrating lack of response from our team to you so far. Please email your order number to rach.scarsbrook@bsimerch.com and we will escalate this for you as a priority, in order to come to a much more satisfactory solution that is inline with our ethos of great customer care
backstreetmerch.com からの回答
thanks so much Oli! We appreciate your positive comments so much!
They were very quick and efficient in…
They were very quick and efficient in dealing with my problem of having received the wrong item
2022年11月10日
自発的なレビュー
backstreetmerch.com からの回答
Thanks so much for this lovely review Anoushkaa, we appreciate your feedback and it's great ti see your enquiry was dealt with speedily and to a high standard for you
quick and precise answer to a question…
quick and precise answer to a question about the delivery time of our order.
2022年11月9日
自発的なレビュー
backstreetmerch.com からの回答
Thanks so much for this review Vincent, so good to see that our team were able to answer your query with regards to delivery times in an quick and easy to understand manner
Louis Tomlinson Mercj
Even though it took long to get through they have solved my troubles greatly and helped ne a lot
2022年11月8日
自発的なレビュー
Great customer service.
2022年11月5日
自発的なレビュー
The service was very helpful and my…
The service was very helpful and my order has arrived in great conditions.
2022年11月3日
自発的なレビュー
Resolved My Issue Straight Away
I ordered the wrong sizes of T-Shirts and sent them back for an exchange. Their Customer Services dept sorted it out straight away
2022年11月1日
自発的なレビュー
Great Customer Service from BSI Merch
BSI Merch Customer Service were really quick to solve my problem. I received a damage item and they offered me to replace it with a another one for free, they explain me the steps to follow to return the damege one, and they reimburse me for the shippment really quick. Thank you George for your help.
2022年11月3日
自発的なレビュー
can’t complain
great at sorting out my problem, very polite and helpful. had a few problems at the start but they got sorted
2022年11月5日
自発的なレビュー
Had problems in the begining but all…
Had problems in the begining but all sorted and problem explained one great person went out of there way to get it resolved
2022年11月3日
自発的なレビュー
It was very kind and gently.
It was very kind and gently.
Also the reply and the correspondence were very quickly.
2022年11月3日
自発的なレビュー
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