A heads-up regarding buying records from BSI if you're picky with the condition. I bought a limited edition vinyl but got sent one with a damaged sleeve. Contacted customer service and even... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely awful company. Ordered an item that arrived broken. Emails went un answered but eventually got a response via WhatsApp. 99% sure its just an AI bot as 'they' told me the chain being detache... もっと見る
Un service déplorable pour une commande pourtant simple. Des tee-shirts Ghost et un sweat, lors d'une promotion. Déjà, il a fallu presque 2 semaines avant que que je ne sois informé que l'un des... もっと見る
Aldrabões Material danificado, recusam troca e exigem vídeos a abrir o material, ainda selado . Depois dizem que material foi aberto. Exigem a devolução em vez de trocar o produto comprado... もっと見る
企業情報
当該企業による記述
100% Fully Licensed Merchandise
連絡先
2.1
期待以下
611件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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Very quick reply to my question.
Very quick reply to my question.
Excellent customer service
2022年11月28日
自発的なレビュー
backstreetmerch.com からの回答
Many thanks J, we really appreciate your positive comments relating to the efficiency and standard provided by our customer care team
Great communication and fast delivery
Great communication and fast delivery, thanks so much!
2022年11月30日
自発的なレビュー
backstreetmerch.com からの回答
Thanks so much for this review Louise, we appreciate your comments and are glad to see that our team were able to communicate with you in a clear and effective manner. Along with the speed of delivery for your order!
Wonderful customer experience can't…
Wonderful customer experience can't fault them at all.
2022年11月29日
自発的なレビュー
backstreetmerch.com からの回答
Many thanks for such a lovely review Charlotte
Amazing experience ❤️❤️❤️❤️❤️
I had a wonderful experience with BSI Merch. I received a very fast and helpful response from Amy which I am very grateful for.
2022年11月25日
自発的なレビュー
backstreetmerch.com からの回答
Michaela, thanks so much for a wonderful review! We're thrilled that Amy was so speedy at getting back to you
Super relation pour ma commande
Super relation pour ma commande passée, ou il y avait une erreur. un bon feed-back. Super pro. Vous pouvez leur faire confiance.
2022年11月24日
自発的なレビュー
backstreetmerch.com からの回答
Hey Cyril, thank you so much for your review! We massively appreciate you taking the time to leave us such a positive review :)
Good products and very good service.
2022年11月22日
自発的なレビュー
backstreetmerch.com からの回答
Hey Monica, we appreciate you taking the time to rate us 5 stars!
Very efficient and kind service
Very efficient and kind service. I was helped by Amy C :)
2022年11月22日
自発的なレビュー
backstreetmerch.com からの回答
We're so glad to see that you had such a positive experience with Amy who has able to efficiently respond to your query
great support team
great support team, in touch with my order every time i messaged about it
2022年11月22日
自発的なレビュー
backstreetmerch.com からの回答
big thanks for this five star review Stephen, your comments are much appreciated by the whole team
There was a mix up between Royalmail…
There was a mix up between Royalmail and USPS and my package was unable to be located. The merch team was very professional and replied to my inquiry within 2 hours of emailing them. I was able to locate my package and picked it up today!
2022年11月19日
自発的なレビュー
backstreetmerch.com からの回答
Thanks so much for this Thomas, we massively appreciate you leaving a positive review. We're glad that your package made it to you in good condition and we hope you enjoy your items
After my order was lost in transit
After my order was lost in transit - I contacted Customer Services a few times before finally my problem was picked up by George. He re-ordered my parcel and got it tracked, and it finally arrived last week. I ordered it mid October!
2022年11月18日
自発的なレビュー
backstreetmerch.com からの回答
Hey Sarah, thanks so much for taking the time to compliment George and his awesome customer service standards. We're so glad you now have your parcel and we look forward to you shopping with us again in future
backstreetmerch.com からの回答
Thanks so much Hristo, we really appreciate you leaving a positive review for us
Ordered some items back in September
Ordered some items back in September, am still missing a couple of items. One was a preorder which was meant to be shipped from October still nothing. The other is in stock on the site, but still not been delivered! The customer service is useless,and there online chat never responds! I’ve been told not to contact again if about the same order!! ( I’ve messaged once about this) I’ve ordered from the US site and it got delivered very quick! God knows what goes on with the Uk site!! I would not recommend buying from them, very disappointing! Love Coldplay not there merchandise site!
2022年11月21日
自発的なレビュー
backstreetmerch.com からの回答
Hi there Niki, I hope this finds you well. Apologies that your experience with Coldplay merchandise has not met your standards. Please contact rach.scarsbrook@bsimerch.com and I will get this resolved for you as a matter of urgency. As the response to your query with regards to being asked not to contact the team again absolutely should not have happened and we would like to escalate this for you
I am beyond grateful to Miyah for…
I am beyond grateful to Miyah for helping me with my damaged order. She answered me super quickly and she is super kind. Thank you!
2022年11月21日
自発的なレビュー
backstreetmerch.com からの回答
Thank you so much for such a wonderful review, we're sorry to see that your initial order came damaged but that Miyah from our CS team was able to assist you in a friendly and positive way
exceeded my expectations
The response was very quick and very polite. I had a simple question and I got an answer plus a possible solution. Thank you!
2022年11月20日
自発的なレビュー
backstreetmerch.com からの回答
Hey Kristyna, thanks so much for this review. It's great to see that our team went above and beyond to help you out and that they were on hand with additional advice
Great Comms,
2022年11月18日
自発的なレビュー
backstreetmerch.com からの回答
Thanks so much for your handy review, we appreciate you
Raising the customer service bar.
The team here, especially Miyah and Emily went above and beyond to ensure our issue was resolved. Our item was damaged and within two pleasant emails a replacement was sent out. Nice to know some companies still fly the customer service flag this high. Will ALWAYS go back here.
2022年11月16日
自発的なレビュー
backstreetmerch.com からの回答
Dan, this review is wonderful and we're so glad to have been a beacon of customer service based hope for you and your experience. We look forward to you shopping with us in future and that both Miyah and Emily exceeded your expectations of CS standards
Good service and a good product
2022年11月10日
自発的なレビュー
backstreetmerch.com からの回答
thanks so much Grant, we appreciate you!
A PLEASANT SUPRISE
I ordered a concert poster but to tell you the truth, when i looked closer at where it was coming from i thought it was a 50/50 shot that i would ever get the poster or my money back considering i am in the USA and my poster was coming from the UK. Riddle me this - better customer service than any local companies in my own backyard. When i questioned where it is i got a very reassuring email that it was on its way. BOOM I GOT IT . Great poster, paper stock feels really expensive. My mistake was I only bought one. Thank you for your help Isla. Barry Hochstein
2022年11月17日
自発的なレビュー
backstreetmerch.com からの回答
Hey Barry, we are so thrilled to have exceeded your expectations in such a wonderful way! Sending love from across the pond and we've been so stoked to share your comments with Isla
Extremely Helpful
Jayda was extremely helpful and thoroughly answered any question I had. That being said, although I appreciated the excellent customer service I hope my package is not ultimately missing so I wouldn't need her assistance again.
2022年11月16日
自発的なレビュー
backstreetmerch.com からの回答
Thanks so much for your review of the lovely Jayda. We greatly appreciate you taking the time to rate your experience 5 stars!
Incredibly helpful workers
Incredibly helpful, I have always been able to solve my package issues with them. They respond quickly and try to help as much as possible.
2022年11月17日
自発的なレビュー
backstreetmerch.com からの回答
Natalia, thank you so much for such a lovely review. We're so happy to see that our team were quick to help and able to assist you
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