Hello All I know now is Shipping & packing were fast and cold , each piece suck sealed and frozen and the two ribeye's my wife and I shared ( 1 Breakfast & 1- Supper ) Were awesome Thank You Ba... もっと見る
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cuts of meat are very questionable . synthetically or machine tenderized. some parts of the ny strip steaks were like beef paste. Wierd. Tried to just purchase ribeye deal as a test before I bo... もっと見る
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The first delivery had a little trouble with damaged packaging. I sent notification promptly to backyard butchers and they took care of things and had a new package at my door within three days. Thank... もっと見る
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The meat arrived just when promised. It was packaged securely and freshness was preserved with dry ice. The price was better than the local grocery store and the meat has no mystery additives. Brav... もっと見る
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企業情報
当該企業による記述
Backyard Butchers is a premium American meat company built around one simple idea: great meat should be accessible, convenient, and worth stocking your freezer for. We source high-quality beef, chicken, pork, and seafood and deliver it directly to your door, giving families an easier way to buy the meat they love without relying on expensive grocery store trips. We believe meat should be more than just another item on the dinner table. It should be something you can feel good about serving your family. That is why Backyard Butchers focuses on quality sourcing, great taste, generous portions, and exceptional value. Our products are carefully selected to deliver the quality you would expect from a trusted local butcher, while our direct-to-consumer model allows us to offer that quality at a better value.
連絡先
3.3
まあまあ
303件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unexplainable Missing Items
When I ordered the box, as a promotion for 4th of July, you would also get hamburgers and hotdogs added at no additional cost. When I got my order the hamburgers, which were not part of the box I ordered, were there but the hotdogs were not. So I emailed customer service and asked. She said I did not get that promotion because I used a discount code. When I asked her why I got the hamburgers then, she could not provide an answer except I used the discount code. The food I have gotten is good, a little small but customer service is horrible!
2026年6月28日
Backyard Butchers からの回答
Hello Darcus, I'm so sorry you have had such a frustrating experience. To help me better understand, have you not received the hotdogs in your box but everything else came in the way it was supposed to?
We bought one of their meat
We bought one of their meat boxes at a local event and it was a terrific investment. The assortment was great for our family and the packaging made it easy to keep everything organised in the freezer. These steaks were cooked well and tasted quite good.
2026年6月29日
自発的なレビュー
Backyard Butchers からの回答
Hi Ben,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com: http://backyardbutchers.com .
We appreciate your support!
— Backyard Butchers Team
We have a family that loves
We have a family that loves to grill on the weekends so we decided to try Backyard Butchers after hearing about them. The ordering process was straightforward and the meat was well packaged for delivery. The steaks and chicken were also enjoyed because they cooked evenly and had great flavour. Having a freezer full of varied cuts has saved us from going to the store more than once. It has been convenient and pleasant for our household otherwise
2026年5月25日
自発的なレビュー
Backyard Butchers からの回答
Hi Trustpilot,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
I was particularly amazed
I was particularly amazed by the convenience. It was easy to order, delivered on schedule and the supplies were kept nicely cold during transit. We have tried the ribeyes, burgers and chicken and have enjoyed each meal. And it’s nice to have good quality meat on hand when we need it.
2026年6月16日
自発的なレビュー
Backyard Butchers からの回答
Hey Trustpilot, My name is Kristin and I am a part of the Customer Experience Team. Thank you for the review and for being apart of the family! We greatly appreciate you! ❤️
Backyard Butchers からの回答
Hey Kevin, My name is Kristin and I am a part of the Customer Experience Team. Thank you for your great feedback and for being a part of the family!
The representative was very courteous…
The representative was very courteous and informative. However, so far, I haven't been impressed with the quality of the meat for the price. I will see if it gets better as I try more of the product selection.
2026年6月28日
Backyard Butchers からの回答
Hey Craig, thank you so much for your feedback. It really does help us improve. We look forward to hearing from you. :)
Backyard Butchers からの回答
Hey Barbra, My name is Kristin and I am a part of the Customer Experience Team. Thank you for your great review! We greatly appreciate it!
Backyard Butchers からの回答
Hey Rhonda, My name is Kristin and I am a part of the Customer Experience Team. Thank you for the great feedback and for being a part of the family! ❤️😁
Backyard Butchers からの回答
Hey Sam, My name is Kristin and I am a part of the Customer Experience Team. Thank you for sharing your feedback. We're grateful to have you as part of our family.
Does not look and taste like your…
Does not look and taste like your website, steaks are paper thin so it takes a couple minutes each side to cook for rare. If you don’t eat them right off the grill they get tough. I can get better meat at Walmart or the little local market. Is not worth $600. You ripped me off once and it won’t happen again.
2026年7月3日
Backyard Butchers からの回答
Hi,
My name is Jenna, and I’m part of the Customer Experience Team. I’m sorry to hear that the products did not meet your expectations.
We appreciate you taking the time to share your honest feedback regarding the size, quality, and value of the steaks. Your comments are important to us, and I'll be sure to share them with our team for review.
Best regards,
Jenna
Customer Experience Team
Non-meat ingredients not disclosed upfront--very misleading
Update: I'm upping by one star because the refund process was handled very smoothly. Still a cost to my time, however, as I needed to drive some distance to a popup sale to return the meat. To be fair, though, I was offered a free box of hamburgers (with no injected solution) as compensation. The sales guy indicated that the regular online meat boxes do *not* contain the additives that were the deal killer for my family. My question to BYB in that case is, Why put your worst foot forward?
Original review:
Something that’s very important for people to know: the steaks Backyard Butcher sells have been injected with a solution containing: “Up to 19% solution of water, contains 2% less (sic) of rice starch, salt, natural flavors, natural flavoring, enzyme concentrate (salt, dextrose, maltodextrin, bromelain, spice extractives). Tenderized with Bromelain.”
This information is on the label in small print, but nowhere on the website, and the salesperson (we bought at a popup sale) does not draw your attention to the fine print in the ingredients. We had a closer look a few days later when we were about to try grilling some of the meat, and were appalled.
In our case, the likely presence of MSG (“natural flavors”, “natural flavoring”) in the injected fluid is enough to kill the deal, as we have more than one person allergic to MSG in our family. (Not that we want to consume the other components listed, either—when a company says ‘100% American Beef’ it should mean that it’s 100% beef!)
Backyard Butchers should disclose this practice upfront, rather than requiring someone to actually read the fine print or read through all the 1-star reviews on TrustPilot to find out. No idea of the quality of the steaks, as we will not be eating any, but I can’t believe that injecting this solution would improve the meat. Backyard Butchers states that they do accept returns, so we have contacted them for a refund. If that process goes smoothly, they will win back a few points, and I will update this review to reflect that.
2026年7月4日
自発的なレビュー
Backyard Butchers からの回答
Hi Eric,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Their meat was nice and tender and very…
Their meat was nice and tender and very juicy not dry like alot of other beef I have brought from the grocery stores. Highly recommend trying the meat yourself
2026年7月10日
自発的なレビュー
Backyard Butchers からの回答
Hi Trustpilot,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
Got 20 ribeyes-very thin-very…
Got 20 ribeyes-very thin-very disappointed. The guy tried to sell us very expensive packages. As we were paying he wanted a tip and made it very uncomfortable to give him one. I would never purchase from them again. Omaha Steak Company is far better and far more professional.
2026年7月10日
自発的なレビュー
Backyard Butchers からの回答
Hi Trustpilot,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Your prime rim are very thin l was not…
Your prime rim are very thin l was not happy with it would not buy it again
2026年6月26日
Backyard Butchers からの回答
Hi Avon,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Good flavor ribeye
When I was able to get to your butcher, things were great. Very informative. Answered all my questions. Also informed me of my senior discount or the other choice. Very polite. Carried my boxes to my truck. The ribeyes were thin, good flavor.
2026年7月3日
Backyard Butchers からの回答
Hey Vickie! My name is Kristin, and I'm part of the Customer Experience Team. Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience, and we're so happy to hear you enjoyed your order. We look forward to serving you again soon!
The salesman
2026年7月3日
Backyard Butchers からの回答
Hey Kim, My name is Kristin and I am a part of the Customer Experience Team. We love hearing your feedback! Thank you so much for your wonderful review. We truly appreciate your support and look forward to seeing you again soon!
This company is awesome
This company is awesome, very reliable, great products & respond quickly to any problems! Love the steaks we just had!!
2026年7月1日
Backyard Butchers からの回答
Hi Judy,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in. Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
Purchased at a pop-up event mid-late…
Purchased at a pop-up event mid-late June. We chose 2 beef boxes and got the ribeyes "free". Tonight we BBQ'd 2 filets and 2 ribeyes. The first time we BBQ'd we were not impressed. Tonight extremely disappointed. The meat is clearly injected with water or something. Our Filets were mushy, and I mean mushy. Had a chalky/paste texture. Extremely frustrated, $350ish absolutely wasted.
2026年6月21日
自発的なレビュー
Backyard Butchers からの回答
Hi Kayla,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Responded to questions quickly
Responded to questions quickly. Shipped almost immediately. Order arrived right on time.
2026年7月2日
Backyard Butchers からの回答
Hi Kristie,
Thank you for the great review! We’re so happy to hear about your experience. Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
Backyard Butchers からの回答
Hi Lorie we sincerely apologize for your frustration and disappointment, this is no the experience we strive for our customers. Would you mind sharing where and when you purchased. as well as anything else you tried and what you thought about those products?
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