cuts of meat are very questionable . synthetically or machine tenderized. some parts of the ny strip steaks were like beef paste. Wierd. Tried to just purchase ribeye deal as a test before I bo... もっと見る
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Hello All I know now is Shipping & packing were fast and cold , each piece suck sealed and frozen and the two ribeye's my wife and I shared ( 1 Breakfast & 1- Supper ) Were awesome Thank You Ba... もっと見る
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I must say that this is the absolute worst quality of meat I have ever put in my mouth. Buyer beware if it’s too good to be true. Guess what we learned a very hard lesson and would like to make others... もっと見る
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The meat arrived just when promised. It was packaged securely and freshness was preserved with dry ice. The price was better than the local grocery store and the meat has no mystery additives. Brav... もっと見る
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企業情報
当該企業による記述
Backyard Butchers is a premium American meat company built around one simple idea: great meat should be accessible, convenient, and worth stocking your freezer for. We source high-quality beef, chicken, pork, and seafood and deliver it directly to your door, giving families an easier way to buy the meat they love without relying on expensive grocery store trips. We believe meat should be more than just another item on the dinner table. It should be something you can feel good about serving your family. That is why Backyard Butchers focuses on quality sourcing, great taste, generous portions, and exceptional value. Our products are carefully selected to deliver the quality you would expect from a trusted local butcher, while our direct-to-consumer model allows us to offer that quality at a better value.
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3.3
まあまあ
302件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
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The salesman was awesome and the food…
The salesman was awesome and the food is great except the marinade chicken was a little too salty
2026年7月17日
Backyard Butchers からの回答
Hi Clint,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com: http://backyardbutchers.com .
We appreciate your support!
— Backyard Butchers Team
Unfortunately all the meat had freeze…
Unfortunately all the meat had freeze burn… it wasn’t what I had anticipated based on Buddy Brown recommendations.
2026年7月15日
Backyard Butchers からの回答
Hi,
Thank you for sharing your feedback. I'm sorry to hear that the meat did not meet your expectations and that you were disappointed with its condition.
Could you please let us know where and when you made your purchase? We'd also like to know if you've had the opportunity to try any of the other cuts in your package.
We appreciate you taking the time to share your experience and look forward to assisting you.
Thank you,
Jenna
Customer Experience Team
We were told 10 days and it took 6…
We were told 10 days and it took 6 weeks to get our order not happy with this company. We were giving 4 different times they were gonna deliver and nothing.. the order was for my daughter her husband and my grandchild. The how many times I told them it was gonna show up.and didn't. We were told by the guys we bought it from 10 days for the freedom to.show up cause we bought the complete package
2026年7月16日
Backyard Butchers からの回答
Hi William,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Mixed feelings. Great customer support.
The initial batch of meat I purchased off a truck was all oddly colored and every piece, insanely tough. Even the T bone tenderloin side was inedible. The second batch I received by mail, the T bone was only 1/4 inch thick and only the tenderloin side edible. The burgers were the only part of that order that weren't insanely full of grizzle. UPDATE: BB made it right with a prompt and courteous response to my concerns, hence the change from 2 star to 4 star.
2026年7月7日
Backyard Butchers からの回答
Hi Lisa,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Told credit card did not go through…
Told credit card did not go through (only to see it on our statement) did not purchase package product but bought the advertised rib eyes with cash. They are poor quality with taste and cut. Had to close credit card. We were told we were scammed. Never again!!!
2026年7月15日
Backyard Butchers からの回答
Hey Randall, my name is Kristin, and I’m part of the Customer Experience Team. We’d be happy to help you with this, and we’re so sorry this happened.
Could you please share a bit more information about what occurred so we can better assist you and find the best resolution?
Raised in the USA .
2026年7月15日
Backyard Butchers からの回答
Hey Valerie, My name is Kristin and I am a part of the Customer Experience Team. Thank you so much for your feedback! We greatly appreciate you taking the time to share your thoughts with us.
False Advertisement, NOT RIBEYE
The service was great, very personable and very knowledgeable. What I see is the false advertisement on the Ribeye deal...I will guarantee you that is NOT RIBEYE!! The shape is not as it should be, no marble in it and tough as boot leather. My husband and I believe very strongly it is a Top Round roast cut into steaks and so that is why they can sell it so cheap or "throw it in for free". Hence false advertisement, to get you to buy the other packages.
2026年7月11日
自発的なレビュー
Backyard Butchers からの回答
Hey Trustpilot, My name is Kristin and I am a part of the Customer Experience Team. Thank you for your feedback. We truly appreciate you taking the time to share your experience with us. Your comments are valuable and help us continue improving. If there's anything else we can do to assist you, please don't hesitate to let us know.
Worst meat ever
Worst meat ever, horrible online navigation, system wont even let you login. Just overall horrible.
2026年7月7日
Backyard Butchers からの回答
Hi Sam,
I'm so sorry to hear you haven't had the best experience. I know how frustrating that can be, and I'm here to help get this resolved as quickly as possible.
To get started, please complete our Product Inquiry Form using the link below: https://www.backyardbutchers.com/pages/product-inquiry-form.
The more details you can provide, including photos (if applicable) the faster our team can review your request and work toward a resolution.Once you've completed the form, be sure to click the red "Submit" button at the bottom. If you see a "Thank You" confirmation message, your submission has been received successfully. Our Product Quality team will be notified immediately and will respond within 24 hours.
For EBT purchases: If you're requesting an EBT refund, please include the purchase date, refund amount, and a copy of your receipt with your submission.
Once your refund request is approved and submitted to your state's EBT processor, the refund is issued directly by the processor not Backyard Butchers. Because of this, we are unable to view the status of the refund after it has been submitted. If you need an update after processing, you'll need to contact your state's EBT representative directly. Processing times vary by state.
If you have any questions or need help completing the form, simply reply to this message. We're happy to assist every step of the way.
Thank you for giving us the opportunity to make this right.
I received the order with out…
I received the order with out requesting it and had no idea it was coming. Was out of town so order set outside for three days I text and emailed and got no response back
2026年7月13日
Backyard Butchers からの回答
Hi John,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com: mailto:hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
I have zero use for beef tallow
I have zero use for beef tallow, which was my free gift on this order. I tried to swap it out for burgers, but there was only a cancel option. So I cancelled, and you sent me burgers instead! Win/win! Thank you!
2026年7月14日
Backyard Butchers からの回答
Hi Elaine,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
great taste to the meat
the meat came packed nice and neat and frozen solid. The meat is hi quality and taste great
2026年7月7日
Backyard Butchers からの回答
Hi Jesse, thank you for the kind words!!
I would prefer to have plain chicken…
I would prefer to have plain chicken breasts instead of the seasoned ones I get. I was told recently that can't be done, so I might cancel that subscription. The "sirloin strip" or whatever they are, are good. But, the meat is sometimes just a thin piece of meat that is folded up to look like an inch thick cut. They are full of flavor and are juicy though. That is a plus.
2026年7月7日
Backyard Butchers からの回答
HI Bruce, thank you for your feedback we appreciate you as a customer!
Everything is delivered quickly and…
Everything is delivered quickly and always in great shape. Very delicious
2026年7月6日
Backyard Butchers からの回答
Hey, Shelly!
Thanks so much for sharing your experience your feedback helps us grow and serve you better. We’d really appreciate it if you could leave a quick review on Google. It only takes a minute, and it means a lot to our team https://g.page/r/CUAE5Tb9Xoi9EAg/review!
Thank you again for your support!
Best, Chloe, from Backyard Butchers.
Results Results a recent shipment were…
Results Results a recent shipment were resolved fast
2026年7月6日
Backyard Butchers からの回答
thank you for the kind words!!!
They are the thinnest steaks I have…
They are the thinnest steaks I have ever seen. I would rather get less number but thicker steaks than just a thin sheet of paper steak that is impossible to cook medium rare. Will never buy from you guys again. What a waste of money.
2026年7月13日
Backyard Butchers からの回答
Hi Michelle,
I'm so sorry to hear you haven't had the best experience. I know how frustrating that can be, and I'm here to help get this resolved as quickly as possible.
To get started, please complete our Product Inquiry Form using the link below: https://www.backyardbutchers.com/pages/product-inquiry-form.
The more details you can provide, including photos (if applicable) the faster our team can review your request and work toward a resolution.Once you've completed the form, be sure to click the red "Submit" button at the bottom. If you see a "Thank You" confirmation message, your submission has been received successfully. Our Product Quality team will be notified immediately and will respond within 24 hours.
For EBT purchases: If you're requesting an EBT refund, please include the purchase date, refund amount, and a copy of your receipt with your submission.
Once your refund request is approved and submitted to your state's EBT processor, the refund is issued directly by the processor not Backyard Butchers. Because of this, we are unable to view the status of the refund after it has been submitted. If you need an update after processing, you'll need to contact your state's EBT representative directly. Processing times vary by state.
If you have any questions or need help completing the form, simply reply to this message. We're happy to assist every step of the way.
Thank you for giving us the opportunity to make this right.
So far ok
So far ok, steaks lack that great steak color. Flavor is ok,tenderness good. Haven't had any of the sea food as of yet. I will post a review wen I do.
2026年7月12日
Backyard Butchers からの回答
Hi,
Thank you for your feedback! We're glad to hear you've found the steaks to be tender and that you've enjoyed the flavor so far.
We appreciate your comments regarding the color of the steaks as well. We look forward to hearing what you think of the seafood once you've had a chance to try it. Thank you for taking the time to share a review with us—we truly appreciate it!
Jenna
Customer Experience Team
Meat is chewy bland and lots of sinew…
Meat is chewy bland and lots of sinew and weird liquid in the package, nasty !!!
2026年7月11日
Backyard Butchers からの回答
Hi Johnny,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Backyard Butchers からの回答
Hey Bruce, My name is Kristin and I am a part of the Customer Experience Team. Thank you for your feedback! We greatly appreciate you! ❤️🥩
Our purchased meats came well boxed.
Our purchased meats came well boxed.
Frozen solid in hot ice..
Love the hamburgers and chops.
The chicken is to spicy for our taste buds.
I would prefer it NOT Marinated.
We rinse it off and soak in cold water in the refrigerator to remove the seasoning. Other wise, a great experience.
Best Regards
K Caudill
2026年7月8日
Backyard Butchers からの回答
Hi K,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com: http://backyardbutchers.com .
We appreciate your support!
— Backyard Butchers Team
Unexplainable Missing Items
When I ordered the box, as a promotion for 4th of July, you would also get hamburgers and hotdogs added at no additional cost. When I got my order the hamburgers, which were not part of the box I ordered, were there but the hotdogs were not. So I emailed customer service and asked. She said I did not get that promotion because I used a discount code. When I asked her why I got the hamburgers then, she could not provide an answer except I used the discount code. The food I have gotten is good, a little small but customer service is horrible!
2026年6月28日
Backyard Butchers からの回答
Hello Darcus, I'm so sorry you have had such a frustrating experience. To help me better understand, have you not received the hotdogs in your box but everything else came in the way it was supposed to?
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