BagBudy provided a convenient service and good value for money. The driver Abbas was friendly, communicative, and reliable. They made an inconvenient early check out into a fun day, free of cases, in... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Last minute saviour with a smooth service! When i realised i could not check in early due to being part of a group my family and i were stuck for options. I found bagbudy and am so glad i did. It save... もっと見る
Overall a very seamless experience. Booking the collection was very straightforward and communication was clear on WhatsApp. My bags were transported to the airport in a car at the agreed timing. Save... もっと見る
At its most basic, BagBudy picks up your stuff and holds onto it until you're ready to retrieve it at the airport. Unlike some airports, in Japan for example, which have dedicated counters where they... もっと見る
企業情報
当該企業による記述
Introducing BagBudy, your ultimate solution to baggage hassles while travelling! Say goodbye to the stress of dragging luggage to and from London Heathrow Airport. Travel lighter, smarter, and stress-free – let BagBudy be your trusted partner for smooth airport journeys!
連絡先
4.7
優良
41件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brilliant service
Brilliant service, amazing value for money, lovely staff. No brainer if travelling with a baby/kids!
2026年2月1日
自発的なレビュー
BagBudy からの回答
Dear Anna,
Thank you for your wonderful review. We’re delighted to hear that you found the service great value and that our team made the experience enjoyable.
Travelling with children can often mean extra luggage, so we’re especially pleased that BagBudy helped make your journey that much easier.
We truly appreciate your kind words and hope to assist you again on your future travels.
Kind regards,
BagBudy Support Team
Bag Budy was very helpful and useful
Bag Budy was very helpful and useful instead of carrying my bag around London.
I had to wait longer than expected due to traffic and there was a slight confusion in my terminal drop off but was rectified very quickly.
Definitely recommend and price was very reasonable.
2025年12月19日
自発的なレビュー
BagBudy からの回答
Dear Megan,
Thank you for your review and for choosing BagBudy. We're pleased to hear that our service helped make your journey around London easier without the need to carry your luggage.
We appreciate your understanding and we're glad our team was able to resolve the situation quickly.
Thank you again for your recommendation - we look forward to assisting you with your travels in the future.
Kind regards,
BagBudy Support Team
Good & reliable service
Good & reliable service. I used it to transport 3 suitcases to LHR as we were travelling with a baby and would have required an XL taxi to get to the airport. For £62 - all the bags were picked on time and delivered at the assigned dropped off point.
2025年12月12日
自発的なレビュー
BagBudy からの回答
Dear Syed,
Thank you for taking the time to share your feedback. We’re pleased to hear that the service was reliable and that the collection and delivery of your suitcases went smoothly.
We’re glad BagBudy could help simplify your journey, especially when travelling with a baby, and offer a convenient alternative to arranging larger transport. We appreciate your trust and hope to assist you again in the future!
Kind regards,
BagBudy Support Team
Effortless transfer and so glad we had bag budy!
It’s our first time to London and so glad we have engaged bag budy service to transfer our luggages. We had to checkout at 11am and our flight is at 7pm. Can’t image pulling our luggages during the window period. Glad we have bag budy and we could shop and travel to the airport effortlessly.
2025年12月14日
自発的なレビュー
BagBudy からの回答
Dear Jerlynn,
Thank you for sharing your experience and for choosing BagBudy on your first visit to London. We’re so pleased to hear that the service helped you enjoy your day without the burden of luggage, especially with the gap between checkout and your flight.
It’s great to know you were able to explore, shop, and travel to the airport effortlessly - exactly the experience we aim to provide! We truly appreciate your kind words and hope to support your travels again in the future.
Kind regards,
BagBudy Support Team
VIP Class Service
Very communicative, secure and timely. Made check in so smooth and hassle free! Definitely a must for solo travelers
2025年12月11日
自発的なレビュー
BagBudy からの回答
Dear Nzirv,
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you found the service communicative, secure, and timely, and that it helped make your journey smoother and hassle-free.
It’s great to know the service added value to your travel experience. We truly appreciate your support and look forward to assisting you again.
Kind regards,
BagBudy Support Team
V good service picked up on time no…
V good service picked up on time no problems. Delivered to me early but that was ok.
2025年12月10日
自発的なレビュー
BagBudy からの回答
Dear Mick,
Thank you for sharing your feedback. We’re pleased to hear that the collection and delivery went smoothly and that everything was handled without any issues.
We appreciate you choosing BagBudy and hope to support your travels again in the future.
Kind regards,
BagBudy Support Team
Fantastic service
From start to finish this was an excellent service and i really feel they went the extra mile for me.
Communication was swift and faultless even on a Sunday afternoon. Bags were collected on time and then i was met at the airport by my check in desk by two very smartly dressed gentlemen which was so helpful and this service was worth every penny.
Thank you. I will definitely be using you again and recommending.
2025年11月17日
自発的なレビュー
BagBudy からの回答
Dear Katy,
Thank you for your review!
Whatever day of the week it is, our team is committed to delivering seamless and secure luggage transfers, ensuring your journey to Heathrow is hassle-free from start to finish.
We’re glad to hear our Check-In Assistance at the airport was helpful, and that our team’s professionalism made a strong impression.
Thank you for your kind words and for recommending us. We look forward to supporting you again on your next journey!
Kind regards,
BagBudy Support Team
I booked BagBudy at the eleventh hour
I booked BagBudy at the eleventh hour, 24 hours before my flight from London Heathrow to Delhi. The reason I booked it is because I had a foot injury and I didn’t want to lug my suitcases to the airport. I am very impressed with the service. Everything ran seamlessly, I got constant updates about ETA. I had booked the check-in service as well. So not only were my bags delivered on time, I was also checked in a speedy manner. I highly recommend this service, and will be using in the future so I can get the time back and commute to airports stress-free.
2025年11月16日
自発的なレビュー
BagBudy からの回答
Dear Saloni,
Thank you for your kind review!
We’re really glad we could support you during your journey given the circumstances. It’s wonderful to hear that everything ran seamlessly and that our Check-In Assistance helped make your Heathrow experience much smoother.
We’re delighted that the experience gave you time back and a stress-free trip to the airport. Thank you for the recommendation - we look forward to assisting you again whenever you need us!
Kind regards,
BagBudy Support Team
BagBuddy provided an outstanding…
BagBuddy provided an outstanding service today. They collected my bags from LHR and delivered them safely to my home without any hassle. The team was extremely professional throughout — they even called ahead to let me know they were waiting at arrivals, which I really appreciated.
I was greeted with genuine courtesy and professionalism from start to finish. My bags arrived promptly and in perfect condition.
Highly recommended for anyone looking for a reliable and efficient luggage delivery service. I’ll definitely be using BagBuddy again!
2025年11月16日
自発的なレビュー
BagBudy からの回答
Dear Amit,
Thank you for your kind review!
We're absolutely delighted to hear that your experience with BagBudy was smooth and stress-free from the moment we collected your bags at Heathrow. Our team will be pleased to know their professionalism and courtesy made a difference.
It’s great to hear your luggage arrived promptly and in perfect condition. We truly appreciate your recommendation and look forward to supporting you again on your next journey!
Kind regards,
BagBudy Support Team
A good luggage service experience from…
A good luggage service experience from on-time collection and delivery of luggage to next day to polite baggage handler who stays in touch and an excellent customer service team for whom no question was too much.
2025年10月30日
自発的なレビュー
BagBudy からの回答
Dear Debra,
Thank you for your review!
We’re thrilled to hear that your experience with BagBudy was smooth from start to finish. Our team prides itself on punctual transfers, clear communication, and being available for any questions so it means a lot to know this came through.
We’re grateful for your kind words and look forward to assisting you again on your next journey!
Kind regards,
BagBudy Support Team
The service was reliable
The service was reliable, punctual, and allowed a hassle-free travel from university campus to Heathrow Airport. Communication was clear, staff were friendly, and my bags arrived safely at the airport on time, highly recommend others to use.
2025年10月26日
自発的なレビュー
BagBudy からの回答
Dear Jessey,
Thank you for your review!
We’re really glad to hear the service helped make your journey from campus to Heathrow completely hassle-free. Our team will be delighted to hear your kind words about their punctuality and communication.
We appreciate your recommendation and we hope to support you again on your next trip!
Kind regards,
BagBudy Support Team
Reliable service!
Driver picked my bags up, sealed them and dropped them off at the correct times. Customer service was great, very friendly. Saves all the hassles taking them to Heathrow. Highly recommend!
2025年8月12日
自発的なレビュー
BagBudy からの回答
Dear Jas,
Thank you for your review!
We appreciate your kind words and are delighted to hear about your hassle-free experience with using our service. We look forward to taking care of your bags again!
Kind regards,
BagBudy Support Team
I recently used this service and was…
I recently used this service and was really impressed with how smooth the service was.
Saved me and my family from having the hassle of carrying our luggage.
2025年8月27日
自発的なレビュー
BagBudy からの回答
Dear Gia,
Thank you for your review!
We're delighted to hear how smooth your experience was with our service. We look forward to taking the hassles out of your future journeys!
Kind regards,
BagBudy Support Team
Awesome
Awesome. Great service, reasonable cost. Saved me and my family a lot of hassle. Thanks guys.
2025年9月1日
自発的なレビュー
BagBudy からの回答
Dear Eliot,
Thank you for your kind review!
We're so glad that BagBudy made your family's journey easier and stress-free. Helping travellers like yourself avoid the hassle of luggage is exactly what we're here for.
We look forward to supporting you again on your next trip!
Kind regards,
BagBudy Support Team
My New Travel Essential
I have used Bag Buddy twice, both for airport drop-off and pick-up, and the service has been seamless from beginning to end. Communication is excellent, and my luggage always felt safe and secure. It is such a convenient and efficient way to travel. The staff are professional, polite, and courteous. Highly recommend.
2025年8月21日
自発的なレビュー
BagBudy からの回答
Dear Khedjia,
Thank you so much for your kind words and continued trust in BagBudy!
We’re delighted to hear that BagBudy has become part of your travel routine and that you’ve felt supported every step of the way. Seamless and stress-free journeys are exactly what we strive to deliver, and it means a lot to know our team made that possible for you.
Thank you for being a valued customer and we look forward to welcoming you again!
Kind regards,
BagBudy Support Team
Amazing customer service
Amazing customer service, bags were securely sealed and were flexible with timings.
2025年8月10日
自発的なレビュー
BagBudy からの回答
Dear Bal,
Thank you for the review!
Our drivers take customer service very seriously and ensure customers' bags are safely and securely stored and transferred on time. We appreciate your kind words and look forward to helping you again!
Kind regards,
BagBudy Support Team
User Friendly
Easy to use, and very useful and convenient service, would use them again.
2025年8月9日
自発的なレビュー
BagBudy からの回答
Dear Revan,
Thank you for your review!
We're glad to hear that you experienced no difficulties using our website and service, we look forward to welcoming you again!
Kind regards,
BagBudy Support Team
Amazing customer service
Amazing customer service. Kept me in the loop the entire process. Would definitely recommend.
2025年7月11日
自発的なレビュー
BagBudy からの回答
Dear Elliot,
Thank you so much for your kind review!
We’re thrilled to hear you appreciated our customer service and communication throughout the process. We really appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
BagBudy Support Team
Excellent Service!
Excellent service, ideal for my family plans on the day of travel. The driver came on time to pick the bags up at the hotel and sealed them with my name on it which was pretty nice. He was also very friendly and answered all my questions.
The team kept us informed all the way and there were no hassles at all. Would definitely recommend!
2025年7月4日
自発的なレビュー
BagBudy からの回答
Dear Greg,
Thank you so much for your kind review!
We're delighted to hear everything went smoothly and you were happy with your experience. We look forward to welcoming you again soon.
Kind regards,
BagBudy Support Team
No-show Scammers
Website seemed legit. Made a booking but no-one ever collected our bags. Have sent several mails. Tried calling. No response. Worried I have lost my money :(
2023年8月5日
自発的なレビュー
BagBudy からの回答
Dear Lourita,
We’re very sorry to hear about your experience. We completely understand how frustrating it must have been, and we truly regret the inconvenience caused.
At that time, BagBudy was operating under a different management and website. Since then, we have completely rebranded, improved our processes, and relaunched our service with a renewed commitment to reliability and customer satisfaction.
While we may not be able to change the past, we would love the opportunity to earn back your trust. If you ever decide to try our service again, we assure you of a seamless and professional experience.
Please feel free to reach out to support@bagbudy.com if you’d like to discuss this further.
Kind regards,
BagBudy Support Team
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