Itâs been a disaster. I set up my home bank for external transfer and validated it using their process. I made a large, unexpected cash purchased and wanted to move funds from Bank5 to my home bank.... ãã£ãšèŠã
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Opening an online Bank5 Connect Money Market account went smoothly. Their customer service team was quite helpful. Their verification process was a bit complicated and took longer than I expected, thu... ãã£ãšèŠã
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Bank5 has been nothing but helpful and supportive. They answered all my questions never making me feel uncomfortable or unworthy no matter how small of a customer I was. I wanted a savings account w... ãã£ãšèŠã
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... ãã£ãšèŠã
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As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
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Bank5 Connect ããã®åç
Hello,
We apologize for any confusion caused by our review request. The invitation was sent through Trustpilot on behalf of Bank5 Connect following the opening of a new account with us. If you have any additional questions or concerns, please feel free to contact us at 1-855-552-2655.
Best,
Bank5 Connect
Very easy to set up an account and fundâŠ
Very easy to set up an account and fund it.
2026幎9æ9æ¥
Funds transfer setup and support was not helpful calls after calls still cannot get it resolved!
Not sure why I had to call many times and still canât get my setup working for funding transfer from other bank even with all required verification steps!
2026幎9æ1æ¥
Bank5 Connect ããã®åç
Hi Simon,
Weâre sorry to hear about your frustration with Bank5 Connect and understand the need for a smooth process when transferring your funds. I understand you were able to talk with a member of our Call Center team who helped identify the issue and resolved it. Thank you for your patience and willingness to work with us. If you have any additional concerns, please donât hesitate to reach out to us at 1-855-552-2655 or through secure chat in Online and Mobile Banking. Weâre glad to have you as a Bank5 Connect customer and hope to improve your experience moving forward.
Best,
Bank5 Connect
I tried to connect with another bankâŠ
I tried to connect with another bank for transfers but it wasn't the usual type of connection and it didn't work. Usually, the bank would send two very low deposits to the different bank, I confirm the transactions, the bank is then connected and the funds returned. Bank 5, instead, tried to connect to my bank which appeared to lock up. Maybe it was just taking a long time to connect but I'm not going to trust holding on, for a lengthly amount of time, with my information being at risk. I'm a little worried about the Bank5 website. It seems like an old school setup and I'm concerned about the safety of using it. Their, no responsibility for lost transfers (IN BOLD LETTERING) isn't sitting well either, especially, after trying to connect to my other bank.
2026幎8æ26æ¥
Bank5 Connect ããã®åç
Hi Carol,
Thank you for taking the time to leave us a review. I understand our Contact Center Manager reached out directly to discuss your experience and provide a solution, and we appreciate the opportunity to address your concerns. Protecting our customers' information is one of our highest priorities and we want you to feel secure. Please know your feedback has also been shared internally. If you have any additional concerns, donât hesitate to reach out to us at 1-855-552-2655. We appreciate you being a Bank5 Connect customer.
Best,
Bank5 Connect
The web application is terrible
The web application is terrible, external transfers are blocked, it does not allow funds to be deposited from the bank entity itself.
Being repetitive with sending money to 5 Connect bank (?) from the website, it turns out they have blocked any action for me. Attention, for sending money... I don't even want to think about what happens with withdrawals, although I discovered it was $6,000 daily and 15,000 monthly.
You open a message and they tell you to call the phone number xxx and ask for Spanish, I haven't been able to do it, there's no option.
Recommendation, they pay well, but the rest doesn't work too well for them.
Now I'm even having difficulty getting back the initial deposit. What a shame.
2026幎9æ1æ¥
Bank5 Connect ããã®åç
Hi Santiago,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered with Bank5 Connect. We understand how concerning it can be when you experience difficulties moving funds. I understand a Spanish-speaking Customer Contact Center teammate reached out to you to assist and address your concerns. We appreciate the opportunity to work with you and ensure you have the support you need. Your feedback is valuable and we appreciate bringing these concerns to our attention. If you need additional assistance, please donât hesitate to reach out to the number provided on your call.
Best,
Bank5 Connect
They have not reached out to meâŠ
They have not reached out to me regarding my account
2026幎8æ19æ¥
Bank5 Connect ããã®åç
Hi Brian,
Weâre sorry to hear about your frustration with Bank5 Connect. I understand our team was able to connect with you and confirm that you had received information on your account. We appreciate the opportunity to speak with you directly to help resolve the issue. If you have any additional questions, please donât hesitate to reach out to us at 1-855-552-2655 or through secure chat or email in Online Banking.
Best,
Bank5 Connect
I am able to get answers quickly from aâŠ
I am able to get answers quickly from a real person. That means a lot to me. Other online banks give me no way to talk to a real person. The website and account setup is great.
2026幎9æ2æ¥
I called several times when setting upâŠ
I called several times when setting up my account and the customer service person was more than helpful and patient
2026幎9æ1æ¥
easy to navigate the website
2026幎9æ1æ¥
Simple to setup my account.
2026幎8æ26æ¥
A simple external transfer has turnedâŠ
A simple external transfer has turned into a nightmare.Bank states not sure I own the external acct. I have made many transactions over the past year.
2026幎8æ19æ¥
Bank5 Connect ããã®åç
Hi James,
Weâre sorry for the frustration youâve experienced with your external transfer. I understand that our Customer Experience Manager reached out to you yesterday and left a voicemail. Weâd welcome the opportunity to speak with you directly so we can review the situation and work toward a resolution. Please return our call at your earliest convenience.. We appreciate your feedback and the opportunity to help make things right.
Best,
Bank5 Connect
Very Good Service and Website!
Everything has been great so far, and it was relatively easy to open a new account. When I tried to fund it from my business checking, I received a phone call from a very competent rep (Kyle) explaining that I needed to fund it from a personal checking account. My only "complaint" is they only allow an ACH transfer of I think $16k per month, which is crazy low. You have to do a wire transfer for a larger amount, which of course carries a charge. I like the 4% interest currently being offered, so we'll see how long that lasts.
2026幎8æ19æ¥
Competitive APY on the Money Market Account
I appreciate the relatively higher APY on the Money Market Account. It's a nice alternative to locking in on a CD for a fixed period of time.
2026幎8æ19æ¥
Daily and monthly transaction limitsâŠ
Daily and monthly transaction limits for both deposits and withdrawals make it difficult to do business with Bank 5 Connect.
2026幎8æ19æ¥
Bank5 Connect ããã®åç
Hi Lori,
Thank you for your feedback regarding the transaction limits. A member of our Contact Center team has left a voicemail to discuss your concerns and will make another attempt to reach you soon. We appreciate the opportunity to address this with you directly. If you would like to reach out to us, please call the number provided in the voicemail or 1-855-552-2655.
Best,
Bank5 Connect
External bank set up fails.
Trying to get the external bank set up, kept getting denied. Went to competitor, worked right the first time. My Bank5 account is still in not-completed state. leaving it there until they see it isn't done, and clean it up.
Update:
With the help from tech support the account is now working correctly. Thank you.
2026幎8æ19æ¥
Bank5 Connect ããã®åç
Hi Edward,
We're sorry to hear about the difficulties you experienced when trying to set this up and completely understand your frustration. Our Contact Center has left you a voicemail and will try contacting you again to discuss the issue and help resolve it. If you would like to reach out to us, please call the number provided in the voicemail or 1-855-552-2655. We appreciate you taking the time to leave us a review and provide your feedback in order to improve our customer experience.
Best,
Bank5 Connect
Bank5 Connect ããã®åç
Hi Peter,
Thank you for taking the time to leave Bank5 Connect a review. It sounds like you had a good experience, but if there's anything we can assist with please don't hesitate to reach out to us. You can call us at 1-855-552-2655, or send us a secure message through Online or Mobile Banking.
Best,
Bank5 Connect
Great rates, great insurance!
Consistently high interest rates on all their accounts. Deposits are insured beyond FDIC limits!
2026幎8æ12æ¥
Banking should be easy
Banking should be easy. Bank5connect did that. They made my banking easy. Easy getting money in, easy getting it out. Not much more you can ask for.
2026幎8æ4æ¥
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