It’s been a disaster. I set up my home bank for external transfer and validated it using their process. I made a large, unexpected cash purchased and wanted to move funds from Bank5 to my home bank.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Opening an online Bank5 Connect Money Market account went smoothly. Their customer service team was quite helpful. Their verification process was a bit complicated and took longer than I expected, thu... もっと見る
企業が回答しました
Bank5 has been nothing but helpful and supportive. They answered all my questions never making me feel uncomfortable or unworthy no matter how small of a customer I was. I wanted a savings account w... もっと見る
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... もっと見る
企業情報
さまざまな外部ソースから提供された情報
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
連絡先
4.2
ほぼ満足
931件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The representative was patient
The representative was patient, respectful, and took the time to walk me through resetting my password. Despite technical issues and a dropped call, he promptly called me back and continued assisting me. His calm reassurance made a stressful situation much easier, and his level of care and professionalism was greatly appreciated.
2026年1月6日
The employee understood my questions…
The employee understood my questions and helped with my needed service.
2026年1月6日
Customer Service was knowledgable and…
Customer Service was knowledgable and very helpful.
2025年12月23日
Excellent ,Reliable and Fast.!!!!
2025年12月19日
自発的なレビュー
Amazon account hacked
Having my Amazon account hacked has been I horrible experience with Amazon for several weeks now. But dealing with you guys was the easiest thing ever. Compassionate, understanding, and quick. Thank you!
2025年12月16日
He agent thru Chat was efficient
He agent thru Chat was efficient, check out the question I had and gave me clear instructions. Pleasant and courteous
2025年11月18日
I was having hard time with log and i…
I was having hard time with log and i found one good friend on tg , introduced me to bank5 and doing business with bank5 been best so far, thanks to my mate on TG @The_WorldBag
2025年11月14日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Bank5 Connect からの回答
Hello,
We apologize for your frustration with Bank5 Connect. I understand our Customer Contact Center team reached out to you and was able to provide clarification on your application. We appreciate you taking the time to speak to us. If you have any additional questions please don't hesitate to reach out.
Thank you,
Bank5 Connect
Always depenable and good service
2025年10月29日
Quick & efficient
2025年10月21日
I have been trying for over a month to…
I have been trying for over a month to make a one time deposit to my CD account, which always gets a monthly automatic deposit. This has been a grueling experience. Bank five has not been able to help me.
2025年10月14日
Bank5 Connect からの回答
Hello,
We’re sorry to hear about your frustrating experience with your CD. I understand our Customer Contact Center team was able to reach you today about the information we needed to complete the transaction and it is being processed. We appreciate your feedback with this situation and apologize again for the time it took. If you have any outstanding questions, please don’t hesitate to reach us through secure email or at 1-855-552-2655.
Best,
Bank5 Connect
I love banking with them and today when…
I love banking with them and today when I had to submit an address change it was so easy and they did it for me
2025年10月14日
slow/understaffed
new account application and opening tortuous; has taken a week and still can't log-in online. No reply to email asking for help except (this) request to leave a review; trying to cantact by phone the message said "you are 12th in line," or "9th in line."
2025年10月14日
Bank5 Connect からの回答
Hi Jonah,
We appreciate you sharing your experience with us. We're sorry for any frustration caused by the application process and for the gap in communication. I understand our Customer Experience Senior Manager was able to reach you to apologize and ensure you are able to login to online banking. Thank you for taking the time to speak with us. Please don’t hesitate to reach out if you have any additional concerns.
Best,
Bank5 Connect
staff was friendly and process was easy
2025年9月17日
Bank5 Connect からの回答
Hi Christian,
Thank you for taking the time to provide us with your feedback. I understand that our Contact Center Manager was able to assist you and that you now have the document you need. If you require anything additional, please do not hesitate to reach out to us at 855-552-2655.
Best,
Bank5 Connect
You all were very helpful and very…
You all were very helpful and very knowledgeable. Thank you again.
2025年9月23日
Great online bank
Great online bank. My only complaint is my card doesn't work with Google Pay. Other than that Great customer service.
2025年4月15日
Bank5 Connect からの回答
Hi Tyra,
Thank you for taking the time to share your experience with us! I understand our Contact Center Manager reached out to you today to provide instructions on how to add Bank5 Connect to Google Pay. We're glad to hear this information was helpful. If you need any additional assistance please don't hesitate to reach out. We look forward to continuing to serve you as a customer.
Best,
Bank5 Connect
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。