Bank5 has been nothing but helpful and supportive. They answered all my questions never making me feel uncomfortable or unworthy no matter how small of a customer I was. I wanted a savings account w... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
New to the bank so score could improve later but for now there are a couple of noticeable disappointments. 1) Takes forever for a transfer to be recognized in the account. Money flying through spac... もっと見る
Opening an online Bank5 Connect Money Market account went smoothly. Their customer service team was quite helpful. Their verification process was a bit complicated and took longer than I expected, thu... もっと見る
企業が回答しました
Great experience so far. This is the only bank I have found which offers 4% APY on a checking account with all of a debit card, FedNow and Zelle, but without any high minimum balance requirements. A... もっと見る
企業情報
さまざまな外部ソースから提供された情報
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
連絡先
4.2
ほぼ満足
932件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great online bank
Great online bank. My only complaint is my card doesn't work with Google Pay. Other than that Great customer service.
2025年4月15日
Bank5 Connect からの回答
Hi Tyra,
Thank you for taking the time to share your experience with us! I understand our Contact Center Manager reached out to you today to provide instructions on how to add Bank5 Connect to Google Pay. We're glad to hear this information was helpful. If you need any additional assistance please don't hesitate to reach out. We look forward to continuing to serve you as a customer.
Best,
Bank5 Connect
FINALLY FINALLY FINALLY
After weeks of not being able to get into my account & getting the run around (or at least if felt that way to me) or just ignored through the chat/email messages, I FINALLY CAN USE MY ACCOUNT! The customer service rep was patient, kind and even though it took a little bit to figure out the issue, he didn’t seem rushed or like I was an inconvenience like most places these days and it was even after time to for them to get off work by the time we got off the phone! They are fantastic, I recommend you call though!!!
2025年9月16日
Bank5 Connect からの回答
Hi Courtney,
Thank you for taking the time to provide your feedback. We apologize for the delay in communication you experienced with us and understand the frustration caused. We're glad to hear our teammate was helpful and that the issue was resolved. If you have any additional concerns, please don't hesitate to reach out to us.
Best,
Bank5 Connect
Long wait for answers
I tried for 2 moths to open an account and it seemed impossible to get an answer, hard to get anyone to call back or answer emails.
2025年8月27日
Bank5 Connect からの回答
Hi Cornelia,
We're sorry to hear about the difficulties you experienced while trying to open an account. I understand our Customer Experience Senior Manager has left you a voicemail to apologize and answer any remaining questions. Whenever is convenient for you, please reach out to the number provided in the message. Again, we recognize the inconvenience of this situation and apologize for the frustration caused. We look forward to speaking with you.
Best,
Bank5 Connect
Unresolved Account issues
The representative was not interested in addressing my account opening issues and shrugged, leaving the issue unresolved.
2025年8月26日
Bank5 Connect からの回答
Hello,
We apologize for the poor interaction you had with Bank5 Connect and want to make it right. Our Customer Experience Senior Manager has reached out to you via phone and email to provide an update on your account. Whenever is convenient for you, please contact us by phone or secure email. Again, we’re sorry for disappointing you and hope to turn the situation around. We look forward to hearing from you.
Best,
Bank5 Connect
They were timely and on point
They were timely and on point. Tel hey explained my situation in a way that I could understand and for that I’m very grateful for.
2025年8月19日
Do not use their bill pay monies did…
Do not use their bill pay monies did not get to where they were to get where they were to go for 3 months and to reverse was a hassle.
2025年8月18日
自発的なレビュー
Bank5 Connect からの回答
Hi Pam,
We are sorry to hear that you experienced issues with our Bill Pay service. We have sent a request to you for more information so we can investigate this and follow up with you. We look forward to hearing from you, but if you have any questions in the meantime please don't hesitate to contact us at 855-552-2655.
Best,
Bank5 Connect
I called with a simple request and my…
I called with a simple request and my issue was quickly resolved, without any time on hold.
2025年8月12日
Slow application process, but ultimately responsive to special circumstances
It took multiple days of correspondence to finalize my account application, but the staff was ultimately responsive and helpful in understanding my special application circumstances. This is not always possible today with automated / algorithmic decision-making, regardless of special circumstances which can only be addressed by knowledgeable customer service staff.
2025年7月30日
Bank5 Connect からの回答
Hi Tim,
We appreciate your feedback and are glad our team was helpful with your application. We acknowledge the process took longer than expected, and we value your patience. Thank you for taking the time to leave us a review.
Best,
Bank5 Connect
Quickly provided answers to my account…
Quickly provided answers to my account questions furthering my confidence in service.
2025年7月29日
Customer service was excellent and very…
Customer service was excellent and very friendly!
2025年7月16日
Customer service personnel very…
Customer service personnel very knowledgeable and lead me to my request in few minutes.
2025年7月22日
Do not recommend
This bank is the worst for customer service and being able to close out accounts. I tried multiple times over a period of 10 days. It is nearly impossible to speak to customer service and has limited hours. Very hard to deal with.
2025年7月15日
Bank5 Connect からの回答
Hi Barbara,
Thank you for taking the time to provide us with your feedback. We’re truly sorry for the frustration you experienced while closing out your CD. As part of our CD closeout process, we require proof of ownership when funds are being transferred to an external account that differs from the one originally used to fund the CD. This extra step helps protect our customers from potential fraud. That said, we recognize that your verification process was not as streamlined as it could have been, and for that we apologize. I understand that our customer service team was able to complete your CD closeout and transfer your funds to the requested account. Please know that your experience has prompted us to reevaluate our process, and we’re actively exploring ways to make CD closures more efficient while maintaining account security. Thank you for choosing Bank5 Connect for your CD needs, and we hope to have the opportunity to serve you better in the future.
Best,
Bank5 Connect
Lost Property Letter
The gentleman to whom I spoke immediately looked up the account and corrected the matter.
2025年7月15日
Service OK at this time
2025年6月30日
Bank5 Connect からの回答
Hi Bradley,
Thank you for taking the time to leave us a review. I understand our Contact Center Manager spoke to you today to see how we can help improve your satisfaction with Bank5 Connect. We're glad to hear the information provided was helpful and appreciate you sharing your feedback with us. Please don't hesitate to reach out to the number provided on your call.
Best,
Bank5 Connect
Bank5 Connect からの回答
Hi Wei,
We apologize for the frustration you’ve experienced with Bank5 Connect. I understand our Contact Center Manager was able to reach you and determine the root of the issue you were running into. We hope the information provided was helpful. If you have any additional questions or concerns please don’t hesitate to reach out to us.
Best,
Bank5 Connect
i like the two checking accounts i…
i like the two checking accounts i didnt expected two accounts that can work together like your system does thats realy nice thankyou!
2025年6月30日
Impossible to let bank know CD terminated
Impossible to let bank know CD will not be turned over
2025年6月10日
Bank5 Connect からの回答
Hi Paul,
We’re sorry to hear about your frustration closing your CD account. I understand our Customer Experience Senior Manager was in contact with you to and was able to waive any fees incurred. A member of our team has reached out again to ensure you don’t have any remaining concerns. When you have a chance, please reach out to the number provided in the voicemail. We appreciate you taking the time to leave us a review.
Best,
Bank5 Connect
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。