BAV Motor Company ロゎ
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BAV Motor Company レビュヌ 

97
•
TrustScore 5段階評䟡の4.5

4.5

カヌディヌラヌ
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Excellent service at BAV motors this morning buying my MG. This is the third car from this garage now and it’s been the best service comparatively in Bridgend. I would highly recommend. No pushy sales... もっず芋る

5぀星のうち5の評䟡

Spent a lot of time looking at different cars, then came across BAV motor company. Travelled up to look at the car and was able to test drive myself. Really helpful guys, no pushy sales tactics. Also... もっず芋る

5぀星のうち5の評䟡

An outstanding experience from start to finish. Gerald and his wife were friendly, welcoming, and highly professional throughout. I part-exchanged my vehicle and received a very fair deal against... もっず芋る

5぀星のうち5の評䟡

We had been looking for a mini Cooper Auto for some time and all were over 100 miles away. We found a very clean and reasonable mileage (58000) on a 10 plate Mini Cooper at BAV - attended and dealt w... もっず芋る

䌁業情報

  1. カヌディヌラヌ
  2. 自動車垂堎
  3. ハむダヌ サヌビス
  4. 自動車販売店
  5. 䞭叀車ディヌラヌ

圓該䌁業による蚘述

Founded on quality, trust and service, BAV Motor Company is a family-run used-car dealership based in Pyle, Bridgend, Wales. With over 40 years of experience in buying, selling and sourcing high quality second-hand vehicles, we are committed to delivering a car buying experience that is transparent, friendly and fair. ï¿Œ âž» Why Choose Us • Experience you can rely on. Generations of automotive expertise mean we know what makes a good used car—just as importantly, we know what doesn’t. ï¿Œ • Excellent selection. We offer a wide range of vehicles, all carefully inspected and described accurately. Our goal is to match you with a car that fits your needs and budget. ï¿Œ • Finance & warranties. Low-rate finance options are available (terms apply), plus warranty support to protect your purchase and your peace of mind. ï¿Œ • Outstanding customer service. Our team is friendly, honest, and approachable. Whether browsing, buying, or after-sales, we aim to make every step straightforward and stress-free. ï¿Œ âž» What People Say With over 600 reviews across multiple platforms, BAV Motor Company has achieved a reputation score exceeding 4.7/5 in many listings. Customers most often praise: • friendly staff • excellent value for money • helpful after-sales support ï¿Œ âž» Our Promise At BAV, we believe car ownership should be exciting, not exhausting. That means no hidden defects, no surprise fees, and no pressure sales. Just a vehicle you can rely on, with a team that treats you with respect.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

97件のレビュヌ

5぀星
4぀星
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最近のレビュヌ䟝頌の蚘録はありたせん

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この䌁業のTrustpilot 利甚方法

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4.5

すべおのレビュヌ

(97)

過去12か月のレビュヌ数: 88件

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5぀星のうち1の評䟡

Without doubt the worst experience

**Update following the company's reply**

At no point did you ask me to return the vehicle, you agreed to me having the diagnostics done at my local garage and you were sent the full report.
Your issue is that you wanted to fix it 'on the cheap' using 2nd hand parts of unknown origin. That was not acceptable to me, the customer. It is your obligation under the Consumer Rights Act 2015 to ensure that repairs are carried out in a timely manner and to a reasonable standard.
You agreed, verbally, to cover the cost of repairs "as long as it was reasonable.
The costs were very reasonable, you just didn't like the fact that it was more than you'd have tried to get away with on the cheap. These repairs would ultimately have failed again far sooner than if it were fixed properly the first time.
The fact remains that you did zero preparation on the vehicle beyond a new MOT and charged me £199 for "Vehicle Preparation".
I am c.£300 out of pocket, plus the £199 fee because of your shortcomings after paying you £8,200 for a car that SHOULD have been free of faults and wasn't.
You cannot justify it in any way.

************************************************

Without doubt the worst experience I've ever had buying a car from a dealer. For context I've bought around 30 cars from dealers over the years.
Zero interest once they've had your money. If things go wrong, even immediately after purchase, it's not their problem.
They ignore you, give you the run-around, deny any responsibility, even if it is clearly their fault.
However nice the car is, avoid this dealer. There are plenty of good, reputable dealers out there who value their business.

2026幎5月29日
自発的なレビュヌ
BAV Motor Company ロゎ

BAV Motor Company からの回答

We’re sorry to read your review, as it does not reflect the experience we aim to provide or our recollection of this case.

We take all aftersales concerns seriously and never ignore genuine issues. In your case, we responded to your communications and asked for the vehicle to be returned to us so that we could inspect and diagnose the concern, which is standard practice under our warranty and consumer obligations.

Unfortunately, before giving us the opportunity to assess the vehicle, you chose to authorise extensive repairs elsewhere without our approval and then presented us with a bill of around £1,000, demanding full reimbursement. The part in question could have been supplied by us for approximately £160, and the complete repair carried out in-house for under £300. We therefore could not reasonably accept liability for costs that we had no opportunity to control or authorise.

We appreciate that vehicle issues are frustrating, but we believe disputes are best resolved through communication and cooperation. We remain confident that we acted reasonably throughout and wish you all the best going forward.

5぀星のうち1の評䟡

Although very helpful and friendly until you have an issue

Although very helpful and friendly staff and atmosphere, when you have a problem then not so helpful. Cars has gone back 3 times for 2 separate issues, rattle from the engine, mechanic says it’s fine, tried to reject the car they are insisting on a CPR 35 inspection which is only needed when a case goes to court, taking car to dealer for a proper diagnostic, trading standards are involved

2026幎6月10日
自発的なレビュヌ
BAV Motor Company ロゎ

BAV Motor Company からの回答

We’re disappointed to read your review, as it does not reflect the full circumstances of this matter.

From the outset, we’ve made every effort to investigate the concerns you have raised. The vehicle has been returned to us on multiple occasions, and each time our qualified technicians have thoroughly inspected it. Despite your concerns regarding an engine rattle, no fault has been identified that would indicate the vehicle is defective.

We understand that you have chosen to obtain a further opinion from a main dealer, and we are happy to consider any evidence they provide. We have never refused to investigate the matter or fulfil our legal obligations.

With regard to the independent inspection, we have simply requested an impartial expert assessment to establish the facts where there is a disagreement over whether a fault exists. This is intended to protect both parties and help bring the matter to a fair conclusion. It is not an attempt to avoid our responsibilities.

We appreciate that this situation has been frustrating, but we remain committed to resolving it fairly and professionally based on the available evidence. We will continue to cooperate with all relevant parties, including Trading Standards if required.

5぀星のうち5の評䟡

Love my new car
.

Spent a lot of time looking at different cars, then came across BAV motor company. Travelled up to look at the car and was able to test drive myself. Really helpful guys, no pushy sales tactics. Also offered us back to fix a small issue on door handle as needed the car asap. Would definitely recommend. Great selection of cars and very friendly customer service

2026幎5月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Fantastic company!

Fantastic company! Bought my first car from BAV Motors, and I was so nervous at first. They made everything so easy and simple, I highly recommend.

I was very impressed that they wouldn't sell me a car that had a minor fault (sunroof issue) until they fixed it, which they did! I would 100% use this company again, thank you! ❀

2026幎4月14日
自発的なレビュヌ

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