I ordered four tires and received the wrong size and brand tires. I contacted them which they asked for pics. I emailed them pics and waited about a week on what was gonna be done. Was finally emailed... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... もっと見る
企業が回答しました
They promptly emailed me and assisted me in resolving my order issue. The wheels arrived swiftly, and I’m thoroughly satisfied with the entire experience. Everything fit perfectly on my car.
企業が回答しました
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... もっと見る
企業が回答しました
企業情報
当該企業による記述
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
連絡先
209 County Road 156, 56307, Albany, 米国
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4.2
ほぼ満足
686件のレビュー
ネガティブなレビューの 62％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Do not buy from them
Do not buy from them. Any issues you will be denied a remedy if there is anyway they can possibly find one. You are expected to mount the wheel without the tire onto your vehicle, then if no issues, remove it and mount the tire to the wheel, then the vehicle. If you mount the tire and there is an issue, no remedy…it was your fault. Even if you mount the wheel first w/o the tire, then the item was damaged by you mounting the wheel. There is no way to get relief for a damaged item as they honor nothing. They are rip off artists. The wheel I received was damaged and had paint build up on the inner core. I had a tire shop mount the tire and put it on due to the situation as I needed to use my vehicle. They blamed it on the tire shop even tho the manager would verify the status of the wheel prior to mounting. BEWARE AND STAY AWAY-TAKE YIUR MONEY TO A COMPANY WHO WONT SCREE YOU OVER IF THEY SEND YOU DAMAGED ITEMS!!!
2025年11月30日
自発的なレビュー
Awesome company.
Awesome company.. got rims from here and they look amazing and i forgot a part they help get me that part fast...
2025年8月25日
自発的なレビュー
BB Wheels からの回答
Ashley,
We’re thrilled to hear your rims look amazing and that we could quickly help you get the part you forgot. We appreciate your support and look forward to assisting you again in the future!
Thank you,
BB Wheels
Service was horrible
Service was horrible. Reached a service representative name Jena and she was extremely rude and none helpful. I wouldn't recommend this company at all. Used them in previous years and didn't have a problem but today was horrible.
2025年12月1日
自発的なレビュー
BB Wheels からの回答
Laquadia,
We’re very sorry to hear about your experience.
Providing helpful and respectful customer service is extremely important to us, and it’s disappointing to hear we fell short in your interaction with our team. We’ll review this situation internally to ensure it doesn’t happen again.
Thank you,
BB Wheels
Ordered a wheel online
Ordered a wheel online, received the wrong wheel from what was ordered. The wheel I want is now no longer available through BB wheels, and they want 20% restocking fee plus I pay shipping on the incorrect rim I received...
2025年11月29日
自発的なレビュー
BB Wheels からの回答
To clarify, the wheel you received was the one ordered, and the restocking fee applies because the return is due to ordering the incorrect item, not an error on our part. Restocking fees help cover costs associated with returns, including inspection, repackaging, and handling.
We always encourage customers to double-check product details before placing an order to ensure it’s the exact item needed. We appreciate your feedback and will continue working to make our ordering process as clear as possible.
Thank you,
BB Wheels
Ok place
Had a issue it was resolved but it took many emails and many phones calls but in the end they Helped me out
2025年11月20日
自発的なレビュー
BB Wheels からの回答
We want to clarify that the customer was refunded in full for the issue with the merchandise. While we understand your concerns, this review does not accurately reflect the resolution or the care taken during our interaction.
Our “open box” items are described as having cosmetic or packaging imperfections, and we make every effort to ensure safety and quality. We value feedback like yours to continue improving our communication and product descriptions.
Great customer service thanks Troy for…
Great customer service thanks Troy for your help,fast and easy shipping👍🏽
2025年11月11日
自発的なレビュー
BB Wheels からの回答
Thomas,
We’re glad Troy could assist you and that you had a fast and easy shipping experience. We appreciate your support and look forward to helping you again!
Thank you,
BB Wheels
Everything was just great...
2025年11月7日
自発的なレビュー
BB Wheels からの回答
DeMarcus,
We’re glad to hear everything went great with your order. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
This Company Is Awesome!
Ordered my tire yesterday and received it in less than 24 hours for the second time.
2025年10月28日
自発的なレビュー
BB Wheels からの回答
Peggy,
We’re thrilled to hear your tire arrived so quickly—again! Fast shipping is always our goal, and we appreciate your continued support. We look forward to serving you again!
Thank you,
BB Wheels
They show you one picture and send a…
They show you one picture and send a different tire doesn’t match the picture
2025年10月29日
自発的なレビュー
BB Wheels からの回答
We strive to accurately represent all products on our website, but occasionally images may vary slightly due to manufacturer updates or different tire models. We always encourage customers to confirm specifications before ordering.
Thank you,
BB Wheels
Above and beyond
Thanks you really made my tire purchase enjoyable! Not stressful with drama
2025年10月18日
自発的なレビュー
BB Wheels からの回答
Kyle,
We’re thrilled to hear your tire purchase was smooth and stress-free. Making the process enjoyable is exactly what we aim for, and we appreciate your support!
Thank you,
BB Wheels
Great customer service and speed!
2025年10月20日
自発的なレビュー
BB Wheels からの回答
Landon,
We’re glad to hear you were happy with our customer service and fast shipping. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
They sent me my order and upon opening…
They sent me my order and upon opening the box, it was apparent that the bag containing the item was broken. It turned out that I didn’t need the item and I tried to return it and they wouldn’t accept it because the bag was broken. Crooks!
2025年10月20日
自発的なレビュー
BB Wheels からの回答
Jeri,
We’re sorry for the frustration this caused.
We want to clarify that our return policy follows the manufacturer’s guidelines, which require items to be in their original, unopened packaging in order to be eligible for a return. Since the bag was broken, we were unable to process a return.
We understand this is disappointing, and we always strive to clearly communicate these policies upfront. Our goal is to ensure customers are informed before making a purchase.
Thank you,
BB Wheels
The experience and cost
2025年10月13日
自発的なレビュー
BB Wheels からの回答
Gregory,
We’re glad to hear you were happy with both your experience and the pricing. We appreciate your business and look forward to helping you again!
Thank you,
BB Wheels
BB Wheels からの回答
Coulter,
We’re glad to hear you found the experience simple and fast. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
It's a legit sight customer service was…
It's a legit sight customer service was amazing. This is my new place to order rims.
2025年9月5日
自発的なレビュー
BB Wheels からの回答
Misty,
It's a legit sight customer service was amazing. This is my new place to order rims.
Thank you,
BB Wheels
Purchased 2 sets of tires for 2…
Purchased 2 sets of tires for 2 different vehicles on 3 Sept 2025 and already received 1 set today 5 Sept 2025...that's blazing fast.
2025年9月5日
自発的なレビュー
BB Wheels からの回答
We’re thrilled to hear your tires arrived so quickly. Fast shipping is always our goal, and we’re glad we could get your order to you promptly. We appreciate your business and look forward to serving you again!
Thank you,
BB Wheels
Great Tires But..
Sent a message to find out the white wall width of this tire (Ironman Rb 12 Nws Tire 225/75R15 102S 440 A B White Wall). Got a quick response and was told it was about 3/4". Turns out it was just a hair under 1" but that's okay. I needed the white wall to be between 3/4 and 1 inch. Two of the tires had black scuff marks on the white walls. Tried my white wall cleaner on them but it didn't work. (Thought I was gonna have to return those two). Took a more aggressive approach and after about a half hour, finally got the black marks 99% removed. Tires should have been shipped in boxes or at least wrapped with paper or shrink wrap. Other than that I am very happy with the tires.
2025年9月4日
自発的なレビュー
BB Wheels からの回答
Arthur,
We’re glad our team could provide a quick response to your question and that, in the end, you’re happy with your tires. We appreciate your feedback regarding the black scuff marks and packaging—we’ll take this into consideration to improve how tires are shipped in the future. Your satisfaction is important to us, and we’re happy you were able to get the tires looking great!
Thank you,
BB Wheels
Great customer service
Not only do I like my tires, but even after Fed ex lost one of them BB wheels helped me out and replaced the missing one and is currently on its way to me. Top notch customer service and quick to respond. I've already told friends and coworkers about you guys and how satisfied I am.
2025年9月3日
自発的なレビュー
BB Wheels からの回答
Travis,
We’re glad we could make things right after the shipping issue and get your replacement tire on the way quickly. It’s great to hear you’re happy with our customer service, and we truly appreciate you sharing your experience with friends and coworkers. We look forward to helping you again in the future!
Thank you,
BB Wheels
Easy to use system good products and…
Easy to use system good products and easy financing options.
2025年9月3日
自発的なレビュー
BB Wheels からの回答
We’re glad to hear you found our system easy to use, enjoyed our products, and appreciated the financing options. We truly appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
Great service
The representative was very helpful. He checked for any rebates. He looked up my previous purchase so made sure I had the correct tires to replace the old tires.
2025年8月28日
自発的なレビュー
BB Wheels からの回答
Mike,
We’re glad our team was able to assist you, check for available rebates, and ensure you got the correct replacement tires. We appreciate your feedback and look forward to helping you again in the future!
Thank you,
BB Wheels
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