I took out a Beanz subscription after purchasing a Sage Dual Boiler (great machine) and am delighted I did so. The subscription is good value and offered a way to try many different types of bean... ãã£ãšèŠã

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Mein Anliegen wurde ohne jeglichen Kommentar durch den Support ungelöst geschlossen. Edit 15.07.26: um hier nicht stehen zu lassen, ich hÀtte versÀumt, an der Lösung des Problems beizutragen: es... ãã£ãšèŠã
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Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... ãã£ãšèŠã
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... ãã£ãšèŠã
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beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Baristaâs Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. Weâll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
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- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
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- www.beanz.com
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Above and beyond
This customer service team has been so helpful and fast, going above and beyond in my opinion.
Very responsive and excellent customerâŠ
Very responsive and excellent customer service to resolve my issue. I will absolutely continue to use them for my coffee needs.
Coffee bean subscription
Been using the subscription for a while now all ok but the last order took 10 working days to even ship so out of coffee for about 2 weeks.
Got a holding message saying it was being looked into and will come back to me but no further messages from them until I get an automatic message saying there closing this support case.
No compensation or gesture of good will offered but asked me to leave feedback...
If no issues service is fine but don't expect much help or support if any issues
Non existent customer service
I got 2 free bags of beans through Williams Sonoma. I was asked what flavor notes I liked between three options (fruit, caramel or chocolate). I chose caramel. The bags that were shipped had notes of chocolate and fruit. I emailed Beanz and asked why I was given an option if I wasnât going to receive what I chose. I received no response. Maybe 2 weeks later I received an email saying they havenât heard back from me and asking if I needed additional help or if the original problem was still an issue. I responded that no one has even reached out to me regarding my initial question. I just received an email that my case has been closed. Customer service is a complete joke. Whether the beans were free with a purchase or not, this will keep me from purchasing from Beanz in the future, or referring anyone.

Beanz ããã®åç
The coffee is consistent and flavorful
The coffee is consistent and flavorful. They deliver on time and always give me the option to change the order before hand.
Did not respond to my email regardingâŠ
Did not respond to my email regarding the expired coffee.

Beanz ããã®åç
Swift and excellent response to theâŠ
Swift and excellent response to the issue I raised.
Sehr schnelle Antwort auf meine Fragen
Polite knowledgeable agent
Very responsive when a order was wrong
Very responsive when a order was wrong
They fixed it and sent a free bag of coffee due to their mistake
Love everything so far
Excellent and quick resolution of claim
I was sent a wrong size coffee beans bag by mistake (no big deal). I raised this with the Customer Service team at Beanz and Rick politely and quickly arranged for the correct size bag to be sent out to me at no cost. Very impressed with the quick turnaround and friendly service from the team at Beanz!
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