Beauty-scent.co.uk レビュー 

Beauty-scent.co.uk からの回答

2025年8月12日

Hi James,

Thank you for your fantastic review! We’re thrilled to hear your order arrived in just 17 hours, sealed and well-packaged. Speed and care are two things we take great pride in, so it’s wonderful to know we delivered on both.

We look forward to welcoming you back again soon.

Kind regards,
Beauty Scent Customer Experience Team

Beauty-scent.co.uk からの回答

2025年8月12日

Hi there,

Thank you for sharing your experience — we’re so pleased to have exceeded your expectations, especially as it was your first time shopping with us. It’s great to hear your Elemis men’s set arrived so quickly and at the best price you could find.

We know some shoppers can feel cautious before ordering, so your feedback is especially valuable in showing that we deliver exactly what we promise. We look forward to welcoming you back again soon.

Kind regards,
Beauty Scent Customer Experience Team

Beauty-scent.co.uk からの回答

2025年8月12日

Hello Kadie,

We’re sorry to hear you feel this way. We have fully investigated your order and can confirm it was dispatched promptly and tracking shows it was delivered to the address provided. You later raised a chargeback through your card provider, which was successful, so the full amount has already been refunded to you by your bank.

We understand how important it is for customers to feel confident when ordering online, which is why we always rely on tracking and payment provider processes to ensure fairness for both parties.

Kind regards,
Beauty Scent Customer Experience Team

Beauty-scent.co.uk からの回答

2025年8月12日

Hello Anna,

We’re sorry to hear about your concerns. We’ve fully investigated your order with eBay and can confirm that the Miracle perfume you purchased is 100% genuine and safe for continued use. eBay has confirmed in writing that the product does not contain any prohibited ingredients and that there is no safety recall.

It’s possible that the email you received from eBay was an automated product listing notice rather than an official safety warning, which can happen if an item is incorrectly flagged by their system. We understand how this can cause confusion.

Regarding your return, we have not been able to locate confirmation of the item arriving back to us. If you have proof of return, please contact us directly at Customerservice@beauty-scent.co.uk so we can review and resolve this for you.

We are a genuine UK retailer and take customer safety and service very seriously — this includes working with both eBay and Trading Standards whenever needed.

Kind regards,
Beauty Scent Customer Experience Team

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Sean,

Thank you for your fantastic review! We’re so pleased you enjoyed the amazing scent, beautiful packaging, and quick next-day delivery. Your recommendation means a lot to us and the whole Beauty Scent team.

If you ever need assistance or have any questions, our Customer Experience Team is always happy to help — you can reach us at customerservice@beauty-scent.co.uk.

Kind regards,
Beauty Scent Customer Experience Team

Beauty-scent.co.uk からの回答

2025年8月12日

Hi there,

Thank you for such a lovely review! We’re delighted to hear you’re enjoying the Britney Spears Curious perfume — it’s wonderful to know it’s a favourite for you, your daughter, and even your friend. We’re so pleased it’s bringing you all compliments and happy moments.

It’s feedback like this that makes what we do so rewarding. We look forward to sending you more of your favourite scents in the future.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Alexis,

Thank you for your 5-star review! We’re so pleased you were happy with our fast delivery and great pricing — two things we work hard to deliver every time.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi there,

Thank you for your 5-star review! We love that you described your experience as “Fast & Furious” — speedy delivery and great service are exactly what we aim for every time.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Lyndsey,

Thank you for your 5-star review! We’re so pleased you found our service lovely and the delivery nice and fast — it’s exactly what we aim to provide for every customer.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Yuliya,

Thank you for such a fantastic review! We’re thrilled to hear how much you’re enjoying the Barbie and Ken perfumes — from their beautiful scents to their long-lasting performance and vibrant bottles. It’s wonderful to know you see them as high-end quality at a fraction of the price.

Your detailed feedback will be so helpful for other fragrance lovers, and we truly appreciate your 100% recommendation. We look forward to sending you more scents you’ll love.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hello William,

We’re sorry to hear you feel this way. Your order from 9 September 2024 was dispatched promptly, and Royal Mail tracking showed it as delivered. When you contacted us to say it had not arrived, we followed our due diligence process with the courier, which can take a little time to complete. We did ask for further information which was not forthcoming which also delayed process.

As soon as this process was finished, your order was refunded in full the very next day. We understand how frustrating delivery issues can be and want to reassure all customers that we always work to resolve such situations fairly.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Paul,

Thank you for your 5-star review! We’re so pleased you found our customer service great — our team works hard to make every shopping experience smooth and enjoyable.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi there,

Thank you for your fantastic review! We’re so pleased you found your Elemis cleanser at a great price and that it arrived earlier than expected, perfectly packaged and in excellent condition. It’s exactly the kind of service we aim to deliver every time.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Deborah,

Thank you for such a detailed and thoughtful review! We’re so pleased to hear that you were happy with our prices, speedy dispatch, and the support from our customer service team. While we’re sorry the delivery didn’t go to your safe place as instructed, we’re glad you were able to retrieve your parcel quickly.

It’s great to know you felt well looked after throughout — we’ll always go the extra mile to resolve any issues, even when they’re caused by the courier. We look forward to helping you find your next favourite fragrance.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hello Sr. Ramirez,

We’re sorry to read your comments, but we’ve checked our records and can’t find any record of contact from you via phone, email, or PayPal regarding your order for Gucci Guilty Pour Homme. We have also not received any chargeback or dispute from PayPal, who protect both buyers and sellers in these situations.

We want to resolve this for you, so please get in touch with our Customer Experience Team at customerservice@beauty-scent.co.uk with your PayPal transaction ID or order number. Once we have these details, we can investigate immediately and take the necessary steps to put this right.

We are a genuine UK business and take both customer service and product delivery seriously — as many of our positive reviews show.

Kind regards,
Beauty Scent Customer Experience Team

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Keith,

Thank you for your 5-star review! We’re so pleased to hear your friend enjoyed her surprise — it’s always lovely to know our products help make someone’s day special.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Eorann,

Thank you for your wonderful review! We’re so pleased you’re happy with your Ken fragrance and that it arrived quickly and carefully packaged. It’s great to know it will make a lovely birthday gift, and we truly appreciate your high recommendation.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Nat,

Thank you for your 5-star review! We’re so pleased to hear your gift set arrived safely and as described — and that you enjoyed the discount and free delivery as a new customer. We understand how important it is to feel confident when ordering online, so it’s great to know we exceeded your expectations.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Patsy,

Thank you for your fantastic review! We’re delighted to hear your order arrived so quickly and exactly as expected — especially after placing it late on a Friday night. We really appreciate you giving us a chance despite your initial hesitation, and it’s great to know you’d order from us again.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk

Beauty-scent.co.uk からの回答

2025年8月12日

Hi Paul,

Thank you for your brilliant review! We’re so pleased you were happy with our excellent prices, speedy delivery, and service. That’s a great tip about the discount code going to the spam folder — we’ll be sure to remind other customers to check there. We truly appreciate your high recommendation.

Kind regards,
Beauty Scent Customer Experience Team
customerservice@beauty-scent.co.uk