According to your courier they made 3 attempts to deliver but this was never attempted as I work and would see any attempts. 20 notifications that one attempt at home at the same time at a post offi... もっと見る
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レビュアーのコメントを見てみましょう
It's good as I can get the rare items I need and I'm a return customer, but I find the delivery expensive and slow and wish there were most options.
I was a little bit suspicious as I hadn't heard from Beautycos before but the excellent price of one item was just too tempting. Got a confirmation email immediately after I placed my order, including... もっと見る
企業が回答しました
Bought a Jo Malone aftershave for a 30th birthday present. It’s beautifully wrapped so I cannot open it but in anticipation- thrilled with the purchase. A good price and arrived as promised. Would... もっと見る
企業情報
当該企業による記述
Beautycos has one of the largest selections of hair products, skin care products, perfume and make-up as well as everything the beauty heart desires. We sell all the well-known brands that you can get from your hairdresser, beautician and make-up artist, we are just much cheaper. We have a huge selection of all the well-known brands. We employ a wide range of professional staff. At BEAUTYCOS you will find everything from hairdressers, color technicians, nail technicians, materialists to beauticians. We have carefully assembled our team to be able to provide you with professional guidance. We would like to be your favorite retailer of, among other things, shampoo, conditioner and hair treatment.
連絡先
Klaregade 21, 5000, Odense, デンマーク
- +44 20 3318 2576
- Webshop@beautycos.co.uk
- www.beautycos.co.uk
4.1
ほぼ満足
262件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 12％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast shipping
Fast shipping, good value and items arrived in perfect condition. Great shopping experience, thanks :)
2024年8月10日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Hi isobel!
Thank you for your kind review. We’re glad that your order arrived quickly. We always strive to deliver within 1-2 business days so that you can enjoy your purchase as soon as possible. Thank you for shopping with us. Wishing you a wonderful day.
First time customer, and nicely surprised
I ordered some specialist foundation products from House of Fraser who took my money then emailed me to say they were not available, but did not return my money for quite a long time. And there was no way to contact them either - no number, and online customer service contact did not work . Out of desperation I tried Beautycos which I never used before. Their price was 20% cheaper than House of Fraser so thought might be a scam. However once order confirmed beautycos emailed a tracking number, and the goods arrived in 3 days (ahead of the promised 7days). A small imperfection was the packaging - not padded well enough so stuff must have moved in the courier box during the journey and two out of three foundation bottles had slipped out of their paper box when I got them.
But the overall a very happy customer that after all the hassles I have what I need.
2024年8月1日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear W,
Thank you very much for the fine review.
We are happy to hear that the order arrived well although the bottles had moved around in the box.
We always try our best to pack mindfully to assure we do not have any wasted resources as we want to take care of our planet as much as possible. Therefore the packing paper is recycled and recyclable among other things.
It is always a fine balance to ensure the products are well protected and not using too much paper. I have forwarded the experience you have had to our packing manager as a reminder to be more mindful about products that might move more around in the box.
Please do not hesitate to contact us if there is anything we can help with.
We wish you a lovely day.
Best regards, Malene
Avoid at all costs. Yet another company charging for shipping and not actually shipping.
Yet another company using Parcel force as their deliverers.
Beauty Cos charges (quite a lot) for shipping , yet makes no attempt to deliver your item via Parcel Force : no card of attempted delivery , just an address miles away to collect your item despite the fact you literally PAY TO HAVE IT DELIVERED to your home. Its now impossible for me to get my item as I dont have the card they said they attempted delivery with and I have no reply from BeautyCos, Avoid this company at all costs
2024年8月7日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear To,
We are sorry to hear you have had a bad experience.
We ship from Denmark and therefore the shipping cost more than if it was sent from the UK. But the package should still have been delivered to you and I can see you have contacted us regarding this. We have an ongoing case with the shipping company as we would like to know why they weren't able to deliver it to the address you wrote on the order. Once we know more we will let you know and find a solution together with you. Our customers' happiness is very important to us and we will do everything we can to help you.
Please do not hesitate to contact us if you have any questions in the meantime. We wish you a lovely day.
Best regards, Malene
The delivery nan just threw my pa have…
The delivery nan just threw my pa have over the hedge of my neighbor. Landed in their drive. Fortunately, my neighbor noticed it and delivers it to me . Thus is u acceptable!!
2024年7月25日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear Linda,
We are sorry to hear that the shipping company has delivered your package in a bad way, we apologise on their behalf. We have tried to ask you for more information because we would like to know which order this is regarding so we can contact the shipping company, but you have not responded. We would very much like to know more about your order and we hope you will send us and e-mail with your order number so we can look into it and let the shipping company know this is not alright. It is very important for us that our customers are happy with their orders including the way it has been delivered.
We look forward to hear from you and wish you a good day.
Best regards, Malene
Excellent
Quick delivery - easy to use website, love the oil which I bought. It’s amazing for my sensitive skin. I mainly use it on my arms. Have purchased before from Beautycos. Last one I bought lasted almost 10 months. Although it’s expensive it is worth paying for great quality and excellent service. Thanks.
2024年7月12日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Hi Kathryn
Thank you so very much for this good review!
I am pleased to hear that you like your purchase.
I hope that we can be helpful in the future.
I wish you a good day!
With kind regards
Emma, Beautycos
No customer service
I ordered several eyeshadows earlier this year and when they were delivered the parcel was damaged. I have a video doorbell and was recorded saying to the driver 'this is a bit battered!' I wrote to Beauty Cos to ask for a refund and they asked me for photos. I sent them a photo of the smashed eyeshadow and also the video. I never heard of them again. Unfortunately I have lost the chain of emails so not so easy to follow up. Not impressed by their customer service. Since I have written this review Beauty Cos have been in touch (Having seen this review), they have apologised and have refunded me in full. I know things do slip through the net and this is what seems to have happened here so well done Beauty Cos! They have been very helpful and attentive since they have heard about this so well done Beauty Cos
2024年2月25日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear Helen,
I am so happy to have been able to contact you so we could find a satisfactory solution.
As I mentioned in the e-mail we did reply you after you sent the pictures and offered a refund. We were awaiting your reply before doing anything else. As I could understand from you it seemed like our reply had been in your spam folder by mistake, and therefore you had not seen it.
We thank you for updating the review. Please do not hesitate to contact us if you experience any problems or have any questions in the future, we are always ready to help :)
we wish you a lovely day.
Best regards, Malene
Items well packaged and as expected
Items well packaged and as expected. Super happy I can still get my Ikoo hair brushes in the UK. Will definitely order from here again!
2024年7月15日
自発的なレビュー
Speedy efficient service and good price.
Speedy efficient service. Good price point. Half the price virtually of the stores in London and other cities in England.
Packaged well.
2024年7月1日
自発的なレビュー
Recommended
A good price, very fast delivery. Good communication kept me informed throughout. Would use again. Thank you.
2024年6月30日
自発的なレビュー
Fast delivery, excellent price
Excellent price on a product that's out of stock everywhere else. Delivery was fast. Delighted.
2024年6月15日
自発的なレビュー
Prompt deliver and great price.
2024年6月14日
自発的なレビュー
Lots of great brands and good prices
2024年6月18日
自発的なレビュー
I can’t order from here
I can’t order from here. First website I’ve ever seen that refuses an address with no house number. Our house has a name and no number, many UK addresses are like this. Really wanted to order even with the £8.99 shipping but physically can’t it refuses my legitimate address and says I NEED to enter a house number. Never seen this issue before on any other website.
2024年6月8日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear Georgiana,
We are so sorry for the inconvenience this is causing you. I have talked with our IT-department and they are currently working on validating the address a different way to accommodate for the addresses which doesn't have a number like yours. Unfortunately I do not have an estimate but it should be fixed within the near future, hopefully this week.
We hope you will retry to place the order after some time has passed, or you are naturally welcome to contact us if you want to know if it has been fixed before you try.
Once again we are deeply sorry for the frustration, we are doing our best to get it fixed as quickly as possible.
Please do not hesitate to contact us if we can help with anything else.
I wish you a great day
Best regards Malene
Update:
The issue has been fixed and it it now possible to complete the order without writing a street number on our UK site. We hope that you will try to order again if you are still interested in the products.
Feel free to contact us if you have any questions.
We wish you a lovely day.
Best regards Malene
Great products but consider the packaging…
Took a while to arrive and was packaged in a massive box for a really small item. However, it was the only place I could find what I wanted and I’m very happy about it!
2024年5月30日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear Claire,
Thank you very much for taking the time to write a review.
We are sorry for the delay in the delivery and that the product was packed in a too big box. I have forwarded this to our manager who will talk with the packer, as it definitely should have been packed in a smaller box.
We hope you are happy with the product and we hope to see you again i the future.
I wish you a great day
Best regards Malene
Very great experience
Very great experience, order was despatched and received bang on time. I was kept well in formed on the progress of the order. items were very well packed and the order was correct. Will use this company again for any future orders. Thank you all at Beautycos .co.uk for a wonderful service.
2024年5月29日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us and that your order was dispatched and received on time. It's great to know that you were kept well informed and that the items were well packed and correct. We appreciate your kind words and look forward to serving you again for any future orders.
Thank you once again for choosing Beautycos
Best regards,
Kirstine, Beautycos
easy to order
easy to order, arrived in good time, the packaging had been practically destroyed by courier, but the bottle was still intact. Change courier or perhaps pack product a bit better, the product was in a glass bottle.
2024年5月13日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear Eve,
Thank you for taking the time to write a review.
We are sorry to hear that the package was damaged during transport, unfortunately sometimes the delivery companies are quite rough with packages and we try to pack our orders the best possible way while not using unnecessary amounts of ressources to take care of our planet. Luckily the product arrived safely, but I will definitely give you feedback to our managers.
I cannot see you have contacted us regarding this, and should something similar happen we hope you will give us a call or write us an email so we can help you better.
I hope you are satisfied with the product and we hope to see you again.
I wish you a lovely day
Best regards Malene
fast and cheap, great experience
fast, efficient and good selection of products at a considerably cheaper price than other sites
2024年5月10日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear Ottavia
Thank you for your fantastic feedback! We are thrilled to hear that you are pleased with our selection and the prices we offer. We work hard to ensure our customers enjoy a fast and efficient shopping experience while providing quality products at competitive prices. Your positive review is a great motivation for us to keep improving.
If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Kirstine, Beautycos
BEAUTYCOS.co.uk からの回答
Dear Sudhan
Thank you for your kind review! We're thrilled to hear that you appreciated our great pricing, prompt email confirmation, and timely delivery. Your satisfaction is our top priority.
If there's anything else we can assist you with, please don't hesitate to contact us. We look forward to serving you again soon!
Best regards,
Kirstine, Beautycos
Hi Beautycos,
Hi Beautycos,
I’ve emailed you and called your customer service (which states you’re closed, even today) you’ve sent tracking details but this tells me the parcel has not been handed to the courier company, even though the order was place over a week ago. Order number 22100254. Please can someone contact me directly??
2024年5月20日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear Carolin,
Thanks for contacting us.
I can see you have sent us an email 18/5. This is a saturday and our customer service is closed during the weekend. Monday 20/5 is a national holiday so our customer service was closed, which is why you couldn't reach us on the phone. We are sorry for the inconvenience this has caused you.
I can see my collague has replied your email and started a case with the shipping company. I can assure you that we will find a solution as quickly as possible. We have a signed package list from the shipping company, so they picked it up 13/5 from our warehouse and it seems like it might be lost in their hands. They will send a person to manually look through their terminals to see if it has fallen off one of their conveyer belts, which is why the search can take up to 10 business days, as my colleague has informed you in their reply.
Please let us know (by calling or sending an email) if you have any questions, we are here to help you.
I wish you a good day.
Best regards Malene
This was my first time using this…
This was my first time using this website as I wanted a particular item that was sold on here. The item was good quality, well priced and arrived quickly. I will use again.
2024年5月1日
自発的なレビュー
BEAUTYCOS.co.uk からの回答
Dear Clare
Thank you for your wonderful feedback! We're delighted that your first experience with our website was positive and that you were satisfied with the quality, pricing, and quick delivery of your item. We look forward to serving you again in the future.
Have a nice day.
Best regards,
Kirstine, Beautycos
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