Iâm not one for writing reviews but.. this product came very quickly just when I needed it I had a major operation on my ankle and foot so was unable to touch the floor. This footstool on wheels was a... ãã£ãšèŠã
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Jessie the customer care assistant i dealt with was absolutely brilliant!! went that extra half mile to help me after the courier dropped me a box short on a flat pack steel shed, can't fault her in a... ãã£ãšèŠã
Excellent service, competitive price and speedy delivery from Direct Home Furniture. I saw a small dog "transporter" on this site, exactly what i needed for my elderly, slightly overweight, cat to al... ãã£ãšèŠã
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Only part of order delivered a week ago. Company have responded but just keep telling me to wait. How difficult can it be to liaise with the courier company and resolve who is at fault and provide... ãã£ãšèŠã
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At Direct Home Furniture (Formerly Bedzy UK), weâre committed to helping you create the perfect home, inside and out. Our extensive collection of bedroom, living room, outdoor furniture, and home essentials brings together comfort, style, and unbeatable value. By operating exclusively online, weâre able to offer you the finest selections at the best prices.
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71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, è±åœ
- support@directhomefurniture.co.uk
- www.bedzy.co.uk
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Wrong chair sent
I ordered a chair .it was delivered without any notification ,it was the wrong chair ,failing to meet the specifications in the advert,i am in discusion with customer services but as of yet no resolution ,just keep asking for photo evidence ,this has been sent twice , watch this space i suppose ,mistakes do happen but how they are dealt with is what matters, i will update accordingly .
SO TO UPDATE !!
Brenton you did not offer to replace the chair with one correctly manufactured to the size advertised , is this because they do not exist ,and you do sell both the size i got and the larger one you have advertised for two different prices,i can only conclude that either the description is wrong or you are falsely advertising the size and then claiming manufacturing error if there is a complaint ,i do require a refund and would appreciate if this could be done as soon as possible along with collection of the chair you sent ,please stop offering me money off instead as i have stated i want to return for a full refund ,you started at a £30 offer increased to a £40 offer and now £60 , i am extremely disappointed that you took payment for something you cannot supply and feel that had you had chairs meeting the description advertised you would of offered a replacement
Latest and final update
After much discusion we have agreed a discount on the chair and my husband will use it as its not suitable for me ,
The company do stress they put the dimensions given by the manufacturer in good faith and have tried there best to resolve this issue for me they were willing to collect and refund as well as offer a discount ,so rest assured if you do have issues this company will do their utmost to resolve them.
2025幎5æ24æ¥
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Direct Home Furniture ããã®åç
Hi Lyn,
Thank you for taking the time to share your feedback. Iâm so sorry for the frustration this situation has caused â we sincerely apologise for the inconvenience and truly appreciate your patience while we work through it.
My manager has just reached out to you directly, and after reviewing everything, it appears the correct chair was sent, though there may be a slight manufacturing production variance of around 3cm in width.
With regards to the delivery arriving without notice, I completely understand how frustrating that must have been. As a small team, we rely on third-party couriers to fulfil deliveries across the UK. Some couriers do send text updates, while others require customers to manually track the progress. In your case, tracking was updated on 30/05/25 at 08:03 AM when the item was scanned onto the delivery vehicle in Swansea.
Weâre very relieved you were home to receive it. Please rest assured that in the rare case of a lost, damaged, or mis-delivered parcel, your order is automatically covered by insurance for your protection.
Above all, I want to assure you that my manager will personally see this through to your complete satisfaction. Weâre here to make things right and appreciate the chance to do so.
Warm regards,
Kelly Pearce
Direct Home Furniture
Great value for money
The chair actually came before I was expecting it. I don't think I had an email it was being delivered today but it didn't matter
2025幎4æ28æ¥
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Direct Home Furniture ããã®åç
Hi Sue,
Thanks so much for taking the time to leave us a review â your support honestly means the world to us! Great to hear your chair arrived ahead of time (even if it snuck up on you a little!). Canât wait for the chance to serve you again â weâre always here if you need anything.
Warm regards,
Kelly Pearce
Direct Home Furniture
Good Delivery
Item was well packaged and all parts properly labelled.
I managed to build my unit/desk/chalk board all by myself.
2025幎4æ28æ¥
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Direct Home Furniture ããã®åç
Hi John,
Thanks so much for taking the time to share your experience â your support really means the world to us! Great to hear everything was clearly labelled and you handled the build like a pro. If you ever need anything down the track, just give us a shout â weâd love to help again!
Warm regards,
Kelly Pearce
Direct Home Furniture
Great quality products
Great quality products, delivered without a hitch.
2025幎4æ28æ¥
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Direct Home Furniture ããã®åç
Hi Natasha,
Thanks so much for taking the time to leave a review â your support truly means the world to us! Weâre thrilled to hear everything arrived smoothly and that youâre loving the quality. Weâll be here whenever youâre ready for your next home upgrade!
Warm regards,
Kelly Pearce
Direct Home Furniture
Purchased the camping toilet and sinkâŠ
Purchased the camping toilet and sink for my allotment. Easy to use and works great. Would recommend
2025幎4æ7æ¥
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Direct Home Furniture ããã®åç
Hi Christine,
Thanks a bunch for taking the time to leave us a review â your support means the world to us! Weâre so glad to hear the camping toilet and sink are working well for your allotment. Donât hesitate to reach out if we can help with anything else!
Warm regards,
Kelly Pearce
Direct Home Furniture
Brought 2 of the cat trees with theâŠ
Brought 2 of the cat trees with the attached rope and ball on a spring which is optional to use,brilliant cat trees and substantial posts cat bed part removable for washing and you could use the top part as just a podium if you wanted to,my cats are over 7kgs and it's ideal size for them, would use this company again fast delivery with evri
2025幎4æ14æ¥
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Direct Home Furniture ããã®åç
Hi Debbie,
Thanks so much for your lovely review â it really means a lot to us! We're so glad the cat trees were a hit (sounds like your kitties are living their best lives!). Great to hear everything arrived quickly too. We'd love to help again anytime you need.
Warm regards,
Kelly Pearce
Direct Home Furniture
Fantastic Customer service
I recently ordered a greenhouse, a plastic one with shelves. A couple of the shelves wasnât wide enough for it. I emailed a lady called Katherine D and she has been fantastic in helping me sort it out. I emailed her numerous times replying to her and she always got back to me the next day. She is a credit to this company, so helpful and great to speak to the same person when you have a problem. Thank you so much for the discount, really appreciate it. We managed to fix the shelf on.
2025幎3æ28æ¥
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Direct Home Furniture ããã®åç
Hi Miss Leach,
Thank you so much for your kind words â your support honestly means the world to us! Weâre so happy Katherine was able to help get things sorted for you (weâll make sure she sees this!). If thereâs ever anything else we can do, just give us a shout â weâre always happy to help.
Warm regards,
Kelly Pearce
Direct Home Furniture
Bought new, received used and broken.
I recently placed an order for 3-Tier Storage Shelves, Metal Shelving Unit from Direct Home Furniture.
The package arrived looking re-sealed.
When opened, the item was badly damaged.
The shelving was dirty, cracked and very badly damaged. The mounting points on the shelving, where you would attach the shelf to the metal frame, we destroyed in places making them unusable.
Plastic fixings arrived in the box in pieces. Again completely unusable.
I really wish I had not taken a chance on this supplier and I will certainly not be using them again.
I shall be seeking neither refund not replacement as I wish to take this item to the tip to ensure that nobody else has to deal with it.
2025幎2æ27æ¥
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Direct Home Furniture ããã®åç
Hi Pete,
Thank you for taking the time to share your feedback. We're really sorry to hear that your order didnât arrive in perfect conditionâthis is absolutely not the experience we want for our customers.
I can see that this review was left before we had the opportunity to assist you. As soon as you reached out, our team offered you a free return with a full refund or a partial refund, and I can see that you chose the partial refund. Now that this has been resolved, we truly hope you can see our commitment to customer satisfaction and making things right.
We would never knowingly send out faulty goods, so I have also submitted a complaint to the courier regarding heavy handling, as it sounds like the damage may have occurred in transit.
If there's anything else we can do for you, please don't hesitate to reach out. We truly appreciate your time and feedback.
Warm regards,
Kelly Pearce
Direct Home Furniture
Recliner chair is very comfortable
Recliner chair is very comfortable. Customer service is fantastic and fast responses to my questions, delivery service is excellent.
2025幎2æ25æ¥
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Direct Home Furniture ããã®åç
Hi Teresa,
Thanks so much for taking the time to share your experience â it truly means a lot to us! We're so glad you're loving the recliner and that everything went smoothly from start to finish. If you ever need anything else, weâre just a message away.
Warm regards,
Kelly Pearce
Direct Home Furniture
Thank you so much Direct Home for myâŠ
Thank you so much Direct Home for my dinning table and chairs, they all arrived safely and am so much satisfiedð€©they are very posh and the price was very reasonably, this was my first time ordering from this shop and I was scared have lost my money but no am very happy now the table and chairs are beautiful and will definitely order different items soon. Great customer service.ðð€©
2025幎2æ20æ¥
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Direct Home Furniture ããã®åç
Hi Becky,
Thanks so much for the lovely review â weâre really glad you took a chance on us! Itâs great to hear your dining table and chairs arrived safely and youâre loving how posh they are. Looking forward to helping you find your next piece when you're ready!
Warm regards,
Kelly Pearce
Direct Home Furniture
A can-do company that does do customer service!
A can-do company that does do good customer service! Also very pleased with the item.
2025幎2æ15æ¥
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Direct Home Furniture ããã®åç
Hi Eira,
What a great review â thank you! Weâre so pleased to hear youâre happy with both the service and your item. Always here if you need anything down the track!
Warm regards,
Kelly Pearce
Direct Home Furniture
Product I bought was excellent ( cube âŠ
Product I bought was excellent ( cube shelving ) very reasonably priced.
Problem with delivery being long but not due to them due to delivery company messing up .
Will definitely recommend and buy again.
2024幎12æ20æ¥
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Direct Home Furniture ããã®åç
Hi Fiona,
Thanks so much for your kind review â we really appreciate you sticking with us through the delivery hiccup! So glad you loved the cube shelving, and weâd be thrilled to help again anytime.
Warm regards,
Kelly Pearce
Direct Home Furniture
Nothing bad to say about this company
Nothing bad to say about this company, order or delivery, item was nicer than picture, fast delivery, absolutely would use again
2024幎12æ3æ¥
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Direct Home Furniture ããã®åç
Hi Elaine,
Thanks so much for the lovely feedback â it means the world to us! Weâre so happy you loved your item (even more than the photo!) and that everything arrived quickly. Would love to help again whenever you're ready.
Warm regards,
Kelly Pearce
Direct Home Furniture
Recliner chair
Very good service quality furniture at a very good price, I bought a recliner chair which was very helpful to my wife, very easy to assemble and is now making her life a lot easier.
2025幎1æ4æ¥
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Direct Home Furniture ããã®åç
Hi William,
Thanks so much for your kind words â weâre really glad the recliner is helping your wife and that assembly was a breeze! Itâs great to know itâs making a difference. Here if you ever need anything else.
Warm regards,
Kelly Pearce
Direct Home Furniture
Excellent Service
I ordered a massage table as a gift for a family member as it was the best price I had seen. They kept me up to date about delivery as I had it delivered straight to the family members home. I didnât tell her anything about it until I knew exactly when it was being delivered and it arrived 1 day early. She was delighted with the product and advises that people have said it is so comfortable to lie on.
2025幎1æ10æ¥
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Direct Home Furniture ããã®åç
Hi June,
Thanks so much for taking the time to leave such a thoughtful review â it really means a lot! Weâre so glad everything went smoothly and that your family member was delighted with the massage table. Sounds like you absolutely nailed the surprise!
Warm regards,
Kelly Pearce
Direct Home Furniture
Excellent value and good quality
Excellent value and good quality bar stools. I would highly recommend this company.
2025幎1æ5æ¥
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Direct Home Furniture ããã®åç
Hi Michael,
Thanks so much for the great review â we really appreciate it! Delighted to hear youâre happy with the bar stools. Always here if you need anything else down the track.
Warm regards,
Kelly Pearce
Direct Home Furniture
Excellent service
Excellent service, competitive price and speedy delivery from Direct Home Furniture. I saw a small dog "transporter" on this site, exactly what i needed for my elderly, slightly overweight, cat to allow room for small litter tray for train journeys. It arrived quickly, was extremely easy to erect and the base/wheels will also transport my other cats in their boxes for visits to vets. Could not be more satisfied.
2024幎11æ21æ¥
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Direct Home Furniture ããã®åç
Hi Pat,
Thank you so much for the wonderful review â weâre so glad to hear the pet transporter worked out perfectly for your cat (and the rest of the crew too!). Sounds like itâs going to make life a lot easier. We're always here if you need anything else!
Warm regards,
Kelly Pearce
Direct Home Furniture
Very good selection of products âŠ
Very good selection of products at excellent prices and quality.Very good communication with me and fast delivery to me will and I will be buying again from this company.
2025幎1æ3æ¥
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Direct Home Furniture ããã®åç
Hi Jason,
Thanks so much for the great review â we really appreciate your support! Glad to hear everything from the product range to delivery hit the mark. Weâd love to help you out again anytime.
Warm regards,
Kelly Pearce
Direct Home Furniture
Easy to order
Easy to order. Very friendly and polite when I rang them. I had air fryer. Very pleased with it. Does what it says. Would recommend direct home. I had a great service.
2024幎12æ22æ¥
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Direct Home Furniture ããã®åç
Hi Doe,
Thanks a bunch for the lovely review â it means a lot to us! So glad to hear youâre enjoying the air fryer and that everything went smoothly. Always here if you need a hand with anything else.
Warm regards,
Kelly Pearce
Direct Home Furniture
Bought a wing backed chair for £170
Bought a wing backed chair for £170, quality garbage, legs were not straight when screwed in and seat like stone. Seriously poor quality product, bought a far better chair for £50 less now.
Don't complain about their responses though, they threaten you with legal action.
2025幎2æ3æ¥
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Direct Home Furniture ããã®åç
Dear Dale Heskett,
Weâre sorry to hear you were unhappy with your purchase, but weâd like to clarify the facts.
You reached out over the weekend when our returns team was closed, as clearly stated on our website. We had not ignored youâwe simply hadnât seen your message yet. However, instead of waiting for a response, you chose to give the chair away to charity and still expected a refund.
Under UK consumer law, customers have 14 days to return an item if they change their mind, provided they return it in its original condition. For faulty items, the Consumer Rights Act 2015 requires that evidence of the issue be provided before a return can be processed. In this case, no evidence was submitted, and the item was no longer in your possession, meaning a return and refund were no longer possible.
We strive to provide great products and service, but this requires cooperation from both sides. Itâs unfortunate that we werenât given the chance to resolve this properly.
Warm regards,
Kelly Pearce
Direct Home Furniture
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