You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... もっと見る
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レビュアーのコメントを見てみましょう
Enviaron el pedido (que era para regalar) muy tarde, mintiendo, ya que me decían que estaba enviado pero la compañía de reparto (CTT) me decía que no lo habían recibido. Por otra parte, como se pued... もっと見る
I have never ordered from a company so efficient. Your customer service is outstanding! You fulfill your orders super quick and they arrive within a few days.. I would highly recommended your bouti... もっと見る
my daughter ordered some jeans £50, paid £10 delivery and mistakenly ordered the wrong size. As they are in Australia they wont cover the return which royal mail want £30 for, despite Consumer Right... もっと見る
企業が回答しました
企業情報
当該企業による記述
Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.
連絡先
4178, Lytton, オーストラリア
- +61 413 028 685
- info@beginningboutique.com.au
- www.beginningboutique.com
2.8
まあまあ
501件のレビュー
ネガティブなレビューの 70％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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the best shop ever
Without a doubt, the best store and the best customer service, they solve all the inconveniences. They're great.
I will buy again without a doubt and im from Spain
2025年5月27日
自発的なレビュー
Beginning Boutique からの回答
We're so incredibly thrilled you had such a positive experience and that we could resolve any issues for you. Knowing that all the way from Spain, you had the best experience and will shop with us again is the highest compliment we could receive!!!
Thank you so much for your amazing review! We can't wait to welcome you back for your next order. x
Great customer service
I love both of the dresses I've ordered, their customer service is wonderful if you ask for what you need. The sizes are consistent and the quality is great.
2025年5月3日
自発的なレビュー
Beginning Boutique からの回答
That's fantastic to hear! We're so thrilled you love both your dresses and that you've had such a positive experience with our customer service. It really makes our day to know that our efforts to provide consistent sizing and great quality are hitting the mark.
Thanks so much for taking the time to leave such a wonderful review! We truly appreciate your support. x
Leuke kledingstijlen
Leuke kledingstijlen, maar de levering duurde langer dan verwacht. Overall tevreden met mijn aankoop.
2025年5月13日
自発的なレビュー
Beginning Boutique からの回答
Thanks for leaving a review! I'm happy to hear that you liked your order, but would like to apologise for the delay you experienced.
Your order did ship from our Australian warehouse, and orders were impacted by multiple public holidays during that time. In future please feel free to reach out to our team via chat or phone and we can provide further details on any delays or issues with the transit time! x
0 stars! Shit people, shit clothes
I can't give less than one star but if I could it would be 0.
Do not shop with these people.
The clothing sizes are inconsistent, they charge back every time you have to return something despite the fact you measure according to their measurements on the website.
They are refusing a full refund for us of over $80 despite us having to return their shit clothes 3 times
The materials weren't nice and the sewing at seems very poor.
I've taking the matter of the refund up with ACCC as well as doing a dispute with the bank because store credit after 3 returns is a joke, we can't use your clothes they are crap!
2025年4月7日
自発的なレビュー
Beginning Boutique からの回答
Hi Olivia,
Thank you for your feedback. I'm really sorry to hear about the frustrating experience you've had with your recent orders and returns, and that we've fallen so short of your expectations.
I understand your frustration with the inconsistent sizing and the quality of the materials and stitching. While we strive to provide accurate measurements and detailed product descriptions, we do use different fabrics and suppliers which will mean that sizing/ fit will vary slightly, however it's clear we failed to deliver on quality in your opinion.
Please know that we take your feedback seriously. I want to help resolve this for you directly. Could you please provide your order number(s) so I can review your case in detail and work towards a resolution that addresses your concerns? x
It's china factory made and it shows
It's china factory made and it shows. Sizings are inconsistent and offbeat. Cheaply made items selling in Australia at made in Australia prices. Customer service is designed to benefit the brand not the customer. They'll say items have shipped when they haven't to avoid addressing order issues in a timely manner and before it has shipped. The claim is they ship fast, but in fact an order in question didn't ship for several days despite Ruby saying it had. Lies aren't appreciated when a first time customer. Deterred will take custom elsewhere.
2025年4月25日
自発的なレビュー
Beginning Boutique からの回答
Hi Walana,
Thank you for your feedback. I'm genuinely sorry that your first experience with Beginning Boutique was disappointing and that our products and service didn't meet your expectations.
Our products are sourced globally (we include these details in the product info tab), and while we provide detailed descriptions and sizing info, fit can vary due to different suppliers and fabric types.
I also sincerely apologise for any misleading information regarding your order's shipping status. It was never our intention to misinform you. Your order did ship from our Australian warehouse, however we were impacted by multiple public holidays during that time, which have caused the confusion/ delay. This is not the fast shipping experience we want for our customers, and to prevent future international delays, we've recently transitioned to shipping directly from California.
We truly want to help our customers, and I'm genuinely sorry you felt our service didn't reflect that. Your feedback is very important to us, and we take it seriously as we strive to get better. x
Return fee
Ordered a dress that didn’t fit. Went to return and they charge a $14 return fee. Ridiculous. Would never order from them. Go somewhere else with a better return policy which is pretty much anyone else.
2025年4月28日
自発的なレビュー
Beginning Boutique からの回答
Hi John!
Thanks for reaching out and sharing your feedback. I'm really sorry to hear the dress didn't fit as expected and that you're disappointed with our return policy.
We try to be super clear about this by having our return policy available for review on our website before anyone makes a purchase. Our customer care team is also here 24/5 to answer any questions about sizing, products, or our policies before you buy.
I hope this clarifies things a bit. We appreciate your feedback and will definitely take it on board as we're always looking for ways to improve. x
DON’T BUY NOT WORTH IT
I bought a dress for $91 didn’t love it and felt like it wasn’t worth the price so I’m returning it. There’s a $14 return fee and I’m only getting $67 back. Actually ridiculous.
2025年4月20日
自発的なレビュー
Beginning Boutique からの回答
Hey Samantha!
I'm so sorry to hear that you didn't love the dress, but glad that you managed to book a return for this! I can confirm we have processed the refund (less the handling fee).
We do try to make all of our product details as clear as possible, and our return policy is available for review on our website prior to purchase to ensure you understand any potential fees or deductions upfront. Our customer care team is also available 24/5 to answer any questions about products or policies before you buy.
I have sent you an email to obtain additional information around this dress and how we can do better!
Thanks for taking the time to leave a review, and in future feel free to reach out to our team for assistance! x
5 star customer service
Had an issue with my order and reached out via online chat, within minutes Ruby had rectified everything and organised a replacement to be shipped and will arrive in time for my event. She was so helpful and most definitely will be a return customer!!
2025年4月7日
自発的なレビュー
Beginning Boutique からの回答
I'm so happy to hear that Ruby was able to turn this experience around for you Jess! I hope you loved your order and had the best time at your event! x
Dresses are great! UPS - not so much
Both my dresses are beautiful and fit perfect! Love them. BUT! UPS bill is way too high. I got charged not only import fees, duties and taxes but also Provincial tax $9 (because the parcel arrived in BC) and UPS customs brokerage fee of $44 with the bill totaling at $87, which is a cost of another dress. Unless they fix they shipping, I would not recommend ordering from Canada.
2025年3月8日
自発的なレビュー
Beginning Boutique からの回答
I totally understand your frustration with the unexpected customs charges. Unfortunately, these costs are imposed by the Canadian government and are outside of our control. We have stated this within our policy, however if you could reply here with your order number I can have a look into this.
Great service/communication, sincere, reliable, beautiful dresses
Nothing but compliments for Beginning Boutique. We searched and found some beautiful dresses for my daughter. Their ordering process was very friendly and clear. We had to return 1 of the dresses and they made that so easy and replied to questions we had. So altogether, not only beautiful dresses, but also super friendly ordering process, return process and great customer service! Thank you!!
2025年3月6日
自発的なレビュー
Beginning Boutique からの回答
Thank you 😍
We're so happy to hear that you and your daughter found the perfect dresses and that you had a great experience with our service.
We really appreciate your kind words about our ordering, returns, and customer service – it makes our day ✨
Bad Customer Service
They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane
2025年2月10日
自発的なレビュー
Beginning Boutique からの回答
Hey Alexa,
I'm sorry for the frustration caused by our cancellation policy. It's definitely not our intention to upset anyone, however it is really important that all site terms and conditions are read and understood prior to purchase.
You are always welcome to reach out to our team to obtain further clarification before proceeding with the order if you are unsure, but I do apologise for any inconvenience it's caused in this instance.
In the meantime, I've sent you an email to clarify the cancellation policy and help resolve this for you.
Do not order from the store
Do not order from the store! My package was lost in transit for over a month, and they still will not give me a refund! If I could get zero stars, I would! Awful customer service!
2025年1月2日
自発的なレビュー
Beginning Boutique からの回答
Hi Lindsay
We investigated the situation and found that this order was not lost in transit and the delay was due to recent changes in US customs laws, which unfortunately impacted the delivery timeframe.
These changes were outside of our control, but we recognise that it still impacted your experience.
It looks like our team have since contacted you via email and organised a resolution.
We appreciate your support and hope you'll consider shopping with us again in the future. x
Received the incorrect dress twice
Received the incorrect dress twice. Returned it after the first time and had to pay the ridiculous ten dollar return free for their own mistake; then received the wrong dress yet again in the mail. Don't order from here if you want to receive what you ordered.
2025年1月17日
自発的なレビュー
Beginning Boutique からの回答
Hey, Im so sorry about this happening! Can you please confirm your order number so I can look into this for you? x
This company has the worst customer…
This company has the worst customer service. I purchased a sweater as a gift and the first time she wore it, it unraveled at the neckline making it unwearable. The sweater quality was very poor. They requested a picture which I sent and they offered 25% refund or 50% gift card. I said that was not acceptable so they bumped it to 50% refund and 80% gift card. Why would I want a gift card considering the poor quality of their products. They should've just refunded the money. Won't do business with them again.
2025年1月20日
自発的なレビュー
Beginning Boutique からの回答
Hi Hazel, I'm sorry to hear about this happening! So I can look into this, could you please provide me with your order number? x
So good!!!
So good! Super quick delivery, sizing is great and fantastic quality and attention to detail.
2025年1月14日
自発的なレビュー
Excellent Customer Service
Selection was great. I purchased several items as Christmas gifts. One needed to be returned...the return process was immediate and went very smoothly, thanks to a professional and courteous staff!
2025年1月10日
自発的なレビュー
quick shipping, beautiful dress, cute tote
my order came within 4 business days, being shipped out almost immediately without express shipping. along with this the dress i ordered is in amazing quality and looks stunning. the dress came in a pretty beginning boutique tote bag i will definitely be using. very good experience
2025年1月7日
自発的なレビュー
10/10!!!
I have purchased many times before but I recently purchased a beautiful top and unfortunately the top did not match what was shown in the photo online due to a sewing issue. However, the quality of the fabric and all else was great! I reached out and immediately got a response, the ladies I spoke with were so kind and quick about the situation. I was able to exchange the faulty top for a new one. The new top was sent out the same day I received the faulty top. Customer service skills are a 10/10. You guys are amazing!
2024年12月31日
自発的なレビュー
Scam
Scam. Fabric is not what is mentioned. On the site it said to cotton and polyester. They also do not respond to emails. And from today they have updated their webpage but forgot that consumers can just go to a snapshot time of their webpage.
2024年11月24日
自発的なレビュー
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