Beginning Boutique レビュー 501

I made an order & almost immediately was emailed as a potential security risk & had to provide evidence from my bank. I was sceptical & blacked out the account details. My order was then confirmed & shipped the same day. I received the order the very next morning. Customer Service was extremely helpful & the service was extremely prompt. I have ordered 4 items now, only 1 of them I wasnt extremely happy with the quality & returned that. The rest I am very pleased with.

I live in Ontario Canada. I ordered a dress for my daughter on October 21. Somewhere within the shipping process my dress never made it to Ontario Canada and instead was sent back to Australia on October 29. I contacted the company and at first kept telling me my dress was in Canada and to file an investigation. I tried but becasue it involves an international tracking number I am unable to but Canada post suggested that the company can. Well, Beginning Boutique was extremely unwilling and instead repeatedly told me to wait to see if the dress would come. As of today the company has blocked my email address. I am out over $120.00. I have proof of all their emails to back up what I am saying. This is not a way to do business. The reviews on their website must be fake. I wrote a bad review and they won't post it.

I have to say, i live in germany but still ordered even though is from Australia, the express shipping only took 5 days and the dress was quite good quality. I even received a handwritten note. I would definitely order again if i didn’t live in Germany and wouldn’t have to pay customs (I didn’t pay that much though)😊(i ordered a formal dress btw)

Absolutely amazing customer service, the staff are so lovely, I will definitely be back!

If I could leave 0 I would, the quality of the dress we ordered is terrible- I emailed customer service and tried to give them a chance to fix the problem, 7 days later they still have not helped. I would not buy from this company.

Return policy is misleading. They decide how long they think it’ll take for your package to be returned to their warehouse. No matter how early you start, it won’t make it within their 14 day window, so you’ll only be offered store credit.

And the dress wasn’t that nice either.

Worst customer service experience in my life. Purchased from them. Never received confirmation. Needed to return and couldn’t locate order number because I never received email and there was no invoice in the bag. By the time I received a response back from customer service regarding my order I was told that it was passed the return window for a refund and that would get store credit only. I will never purchase from this company or recommend it to anyone! They do not value their customers!

Zero customer service. Have contacted at least 5 times and not a single response. Would recommend staying away for this reason alone. Sizing is unreliable.

My daughter recently purchased a dress through the website and used her credit card. She is the authorized user and I am the owner of the card. Almost immediately they sent her an email stating there is a security check and to send a screenshot of the transaction as it appears on the online banking statement. If this is not done order will be cancelled. Immediately my concerns for this place kicked into gear and I said no way. However, the transaction still went through. I told them again that this is terrible business practice to ask individuals to send any transaction information via email. The individual still refused to send product unless I give this information or speak over the phone. Now I have no product and they have my money for an additional ten business days. Don't do business here. I think that asking for transaction information of any kind poses a security risk. Doesn't matter how they word it in their policy. Steer clear.

Alex was so helpful and she helped me so much. she was so quick with her reply times and i loved her excellent customer service.

The dress looked nothing like the photo and felt and looked cheap. The dress also took forever to get here. When applying for a refund we were told that it must get there within a certain amount of days. This is insane considering it took way longer to get here. I would not recommend this boutique for anybody who lives outside of Australia.

The most beautiful clothes!

I ordered the Marianne dress and it was absolutely stunning! I purchased from the UK and the shipping to say it was coming from Australia was super quick. The customer service team are also incredible and answered all my questions (re stock/sizing/any other queries).

I would highly recommend!

I placed my order on August 16 and still do not have my order. As this order was coming from Australia I knew it might be slightly longer but my order is still waiting to clear customs 11 days later. The clothing is very high priced but my daughter really wanted the sweater. I will leave another review once we FINALLY receive this sweater.

The staff are the most friendly people. They are so kind and helpful and have great taste. Definently recommend beginning Boutique xx

After making a mistake on my return, the customer service was amazing at helping me sort through how I can make my return. Customer service also response within the day!

Horrible. Clothes were terrible quality and they refuse to refund me. The scam is they only offer store credit for returns and don’t tell you until after the fact. They also claim to only give a refund if it’s returned to their warehouse after 14 days of delivery even though it’s completely out of the customers hands on how long it takes to get there. I fell for ordering from this place by a sponsored tiktok ad. Don’t order from this place!!

I ordered one dress and paid for 5 DAY shipping. It has been three weeks and still in transit, and I am moving from school so I am unable to access my package IF it even gets here. Beginning Boutique is unwilling to resolve this issue by cancelling my order. Terrible customer service and extremely long shipping. DONT bother wasting your money here.

Don't be misled by the "Free Returns" policy. You are welcome to return an item, but you will not get reimbursed for the item. They issue you an in-store credit, so you have to spend your money on yet another poorly made item. They don't even offer you the option to reimburse your credit card. If you email them and insist that they credit your card, they will do it, but they charge you a processing and shipping fee for the return, so you end up losing money on your purchase. So their "Easy Returns Process", is really only meant to benefit the company, not the consumer.

I payed $80 plus shipping for a dress my daughter picked out for her birthday. The quality was horrible. Upon trying to return this item and following the steps closely, I am being told my order number is not correct.
I have reached out to customer service for help and have not heard back from them. All the while, the return time is ticking away.
Do not buy from this company. It is a SCAM!

Haley was the most sweet girl ever!! Customer service was absolutely amazingggg. She gave me such good options!!