Værste kundeservice eller mangel på samme. Man kan hverken ringe eller sende en e-mail nej man kan skrive med en chatrobot som skriver at den opretter en support ticket men derfra hører man intet... もっと見る
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Absolutely useless customer service and warranty department. Had a P2 where the switch for mono/stereo broke off on first use, and had no progress on a replacement. Should be a simple warranty cl... もっと見る
Whilst I own, use and love many of their products, their recent website "overhaul" is shambolic at best, and an appalling AI infested nightmare at worst. The "Uli" bot is a joke, taking their most h... もっと見る
Bought a Deepmind 6x and struggled with a few things technically. Reached out via their bot on their website and was rapidly contacted by one of the most helpful and effective support people I've ever... もっと見る
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Home | MUSIC Tribe, MUSIC Tribe is one of the world’s largest holding companies for pro audio and music products brand offering broad range of premium audio solutions for the Enterprise & Entertainment, Creation as well as Lifestyle & Home market verti...
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I can't believe I just tried to log in…
I can't believe I just tried to log in to my musictribe account and its gone. It just re-registered me and now it signs me in as a newcomer !! Years i've been there and have registered about 20+ products but now nothing. Its more interested in if im an influencer and what are my sites !!
The Musictribe site is a joke
The Musictribe site is a joke. It’s supposed to be the way to contact support, but the support site is down, and it seems they are no hurry to get it back up. They’ll have you going in circles on the site until you realize the whole “support” is a badly run user forum with no one working there. It’s essentially a poor scam & facade and they have never even intended to have paid staff to support customers. Stay away from Behringer and music tribe affiliates, it’s a scam.
CONSOLE POUR DÉBUTANT !!
Hormis son apparence professionnelle et ergonomique, son utilisation est quant à elle d'approche compliquée et peu adaptée pour un travail en studio (mode d'emploi mal expliqué), en comparaison à une console Yamaha séries DM ou QL, certes plus chères, mais d'un rapport technique bien pensé, permettant d'assigner très simplement les pistes vers un enregistreur adat ou Tascam sans se casser la tête, ce qui n'est pas le cas avec la X32 et sa carte X adat. Les curseurs sont simplement clipsés et se retirent d'un seul doigt, laissant penser que tout se démonte, un fader ayant sauté sur le sol lors d'un premier essai. D'autre part et en cas de problème, le SAV en France est difficile voir impossible à joindre, nous dirigeant vers une entreprise Behringer qui n'a aucun rapport avec la musique (?!)..
J'ai donc acheté une console Yamaha DM 1000 VCM entièrement refaite et révisée chez le réparateur agréé Yamaha à Strasbourg (AZE TECHNIQUE) : bloc faders + switchs neufs et nettoyage complet, console qui au total m'a coûté 1783,98 € : achat occasion 850 € + 933.98 € de réparation/révision, son prix neuf se trouvant entre 5400/6099 €. Ce qui fait que je travaille sur une console quasi neuve et de qualité professionnelle en comparaison à la X32 qui ne fait pas le travail et vendue chère, pour faire la comparaison..
En conclusion : Le rapport qualité prix et d'utilisation chez Yamaha est non discutable avec un vrai suivi SAV en cas de problème, Behringer faisant dans le jetable, ce qui est inadmissible..
🖐😉 Raphaël Chasle
Switched from xr18 to mr18 recently
Switched from xr18 to mr18 recently, what a noticeable difference in the sound quality, everything is super clear.
Behringers "support" site should not…
Behringers "support" site should not exist.
It is almost comical how this so-called support and "user forum" can answer any question except the specific question or issue you need answering.
I was having no success connecting a Behringer FCB1010 midi controller and the Music Tribe site was devoid of any information; except for several pages of how to write midi "code".
Through trial and error; I woked out a solution that was simple and worked well - with no support from Behringr or any other You Tube channel or forum. I then posted this on Music Tribe to assist other users.
The post was removed three days later. One can only conclude that they don't WANT people to know how to use the product.
A very bizarre company
NX3000D
Bonjour,
J'ai commandé un behringer NX3000D il y a 4 mois chez Woodbrass.(je n'ai toujours rien reçu).
En 4 mois selon Woodbrass, vous ne leur avez donné aucune information sur une éventuelle date de livraison...
Vous avez augmenté son prix d'1/3 du prix d'origine en moins d'un an....(sans pour autant avoir modifié l'appareil , ne serait ce que le ventilo trop bruyant).
Combien de temps vont encore durer ces pb d'approvisionnement sur ce produit ?
I will strongly advice everyone to stay…
I will strongly advice everyone to stay far away from this company and their products. Pure garbage.
No after sales service.
Behringer stuff is well known for being cheap and cheerful. When it works, it does a decent job, for the price. When it doesn't however, they offer no assistance at all. Also there manuals are very difficult to understand. They often use many different names to describe the same thing. I suspect their manuals are written in German and translated by computer. If you do decide to buy, if your item develops a fault. Don't bother trying to repair it, just bin it, or sell it for spares.
Just a bunch of BOX Shifters - they don't care if you have any issues once you've paid!!
This company has bought out many old brands and is now ruining once trusted brand names with their own home made lack of customer service, useless warranty & lack of customer focus support.
All they want is your money. And all you get is basically a box that they obviously don't care if it works or not. Just like they don't care about their reviews on Trustpilot because they have never responded to any complaints.
Behringer no longer ship direct to small UK music shops. THey only want to deal with faceless EN-MASS Box Shifters like Amazon, Music Store (unprofessional) and the such like.
Behringer don't care about customer relationships, only making money.
And if you are ordering from the UK from anywhere in Europe, including the numerous BOGUS uk stores that are actually mostly all GERMAN businesses, then don't expect to get your delivery, or even your money back.
I'm still waiting for my money - even after escalating to PAYPAL. Still no refund for a NON-DELIVERY for a TC-Electronic unit (now unfortunately made by Behringer) from yet another German business (Music Store) because I can't get it locally in the UK because Behringer won't ship to the UK anymore.
I PERSONALLY AM NOW NO LONGER BUYING ANY BEHRINGER / MUSIC TRIBE TAKEN OVER BRAND ITEM. THEY ARE NOT THE BEST ANYWAY AND JUST MERE TOYS COMPARED TO WHAT WAS THE REAL DEALS. WASTE OF TIME, EFFORT AND MONEY TO BUY FROM THESE PEOPLE ANYMORE.
Products technically work, but warranty is worthless
Their warranty is worth about as much as a D*** pic. They charge you for every step of it to the point where repairing it costs as much as buying a new one. I asked them if they could give me a board view so I could fix it myself, and they said that their phantom power is patented and a trade secret so they can't let me fix it myself.
Why does the side of the box say that 48000Hz sample rate is industry leading? Focusrite has 192000Hz sample rates.
If you can't get phantom power to work, google "phantom power supply" on google. The schematics for ones you find there match pretty well. I can't believe they wanted to charge me for this.
Just got a behringer td3 (green…
Just got a behringer td3 (green transparent snazzy little unit!!)
Love it!! Great product especially for the price!! Thanks
Products okay but NO Support.
the Products are okay but that doesnt even matter if the Support straight ignores everyone like many people rant about here on Trustpilot. never ever buy again anything from Behringer if you Expect support. Never buy again from Behringer if you Expect that you get any Warranty.
Products are a 3/5, Customer Service is a 0/5
One of the worst customer services I've experienced. Do you guys even read the issues we are facing? If so, you don't act like it. Can't call. Don't get a response for days and then the response is not helpful in any manner. the only thing consistent is the automated email that says they will close your file if you don't respond soon. Well, I'm not responding right away because I'm trying to not fire away choice words at TERRIBLE and UNHELPFUL responses. I'd like to try to keep using some of your products, but you guys make it really hard to justify it when your service is complete garbage. Do better.
Behringer Sounds Good!
Behringer has the best taste in quality sounds or creating music using behringer!
I have released an album and it has the best quality you all need, so I just🙏 I highly recomend it!
Great clones and cheap.
I have the crave, ms 101 and they are great clones and for the price they are as cheap and chips.
Good products but the worst customer service imaginable
Just hope you don't need to contact them. You can't contact directly and have to set up a music tribe account. I tried and my log-in details aren't being recognised so I'm either stuck or have to try setting up ANOTHER music tribe account. All because they no longer have a software ap that my device needs (X-Touch Mini Editor). Huge headache & waste of my time. So here I am.. warning other potential customers what they might be in for.
Appalling customer service!
Appalling customer service. I’ve made multiple attempts to contact them and am yet to have my issue resolved. There is no way to directly contact customer support and they force you to go through music tribe and creat a ticket that usually takes them days to respond, I couldn’t be more disappointed.
Model D is a must have
Model D is awesome, beautiful sound and the prices are really good.
The UFO202 product was supplied without…
The Behringer UFO202 product was supplied without the required software for it to function. The user manual states that the software was on a supplied CD. No CD was supplied. I searched on the supplier website. There are thousands of downloadable items for all sorts of gadgets. I have no idea which ones are relevant. For example, some such as Win-instruments.zip (337mb) could do a lot of unintended damage to my PC if not required. There was no Behringer email helpdesk provided and no UK phone number.
amazing sound delivered early on request!
Delivered an great piece of equipment 2 weeks early after i had asked if it was possible making our gig amazing and making everyone's night!!!
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