Bellevue Rare Coins レビュー 

Bellevue Rare Coins からの回答

2023年10月3日

Loretta,

Thank you for your review. We're sorry to hear that it took too long to fill your order, especially since we had the coins in stock. We understand how frustrating this can be, and we apologize for any inconvenience.

We're still investigating the cause of the delay, but we're committed to improving our order fulfillment process to ensure that our customers receive their orders as quickly as possible. In the meantime, we've taken steps to ensure that this doesn't happen again.

We value your feedback and appreciate your patience as we work to improve our services. We hope you'll give us another chance in the future.

Sincerely,

Andrew G.

Bellevue Rare Coins からの回答

2023年9月15日

Carol,
Thank you for your kinds words in reference to our staff. We hope to continue to assist you in the future. Thank you for your time and have a great day.
Andrew G.

Bellevue Rare Coins からの回答

2023年9月16日

William,

Thank you for your for both your kind words about your in store visit and your frustration with our phone system. We always work to create the best service for our customers. We have been upgrading our phone system and I believe you would be happy with our current system. We hope to continue to assist you both in and outside of our stores.
Thank you for your time and have a great day.
Andrew G.

Bellevue Rare Coins からの回答

2023年9月5日

Dan,
Thank you for your review. We are glad that Kyle was able to help you and make you feel comfortable while in our store. We hope to continue to assist you with your selling or buying needs in the future. Please feel free to use our scheduling system at https://www.bellevuerarecoins.com/schedule-an-appointment/. This will lock in a time to be assisted, rather than need to wait as a walk in. Thank you again for your review and have a great day.
Andrew G.

Bellevue Rare Coins からの回答

2023年8月29日

Thank you so much for your kind words! We're so glad to hear that you're always happy with our prices and service. It's our goal to provide our customers with the best possible experience, and your feedback helps us to do that.

We're always working to improve our offerings, so if there's anything else we can do to make your experience even better, please let us know.

Thanks again for being a valued customer!

Sincerely,
Andrew G.

Bellevue Rare Coins からの回答

2023年8月22日

Dear Robert,
Thank you for taking the time to leave a review of our Issaquah store. We're sorry to hear that you had a negative experience with our appointment system.
We understand that you were disappointed that a person who missed their appointment was allowed to go before you. We also apologize that you had to wait beyond your appointment time.
We take our appointment system very seriously and we are committed to providing our customers with a fair and efficient experience. We have investigated this matter and we have found that there was a misunderstanding about the appointment times. The person who missed their appointment had arrived earlier than their scheduled time and was waiting in the lobby. Our staff member mistakenly thought that they were on time and allowed them to go ahead of you.
We value your business and we want to make sure that you have a positive experience with us. We would like to offer you a complimentary gift card to our store. We hope that you will give us another chance to earn your business.
Andrew G.

Bellevue Rare Coins からの回答

2023年9月5日

Robert,

Thank you for your review and information on the recent visit. We are always working to better our procedures in the stores. We are glad to have made your visit easy and hope to check the id more in the future. We appreciate your business and hope to assist you with your coin and precious metal needs.

Andrew G.

Bellevue Rare Coins からの回答

2023年8月15日

Dear Tim,
Thank you for taking the time to leave a review of our Issaquah store. We're sorry to hear that you had a negative experience with Connor or his evil twin. We take customer feedback very seriously and we will use your experience to improve the training of our staff.
We understand that you found the customer service to be borderline hostile. This is not the standard of customer service that we strive to provide. We are committed to providing excellent customer service to all of our customers, and we will work to make sure that you have a positive experience in the future.
In terms of your situation, it seemed that you were not able to get a hold of our store for a phone order. When in the store, our representative attempted to explain the difference in payments for phone and in-store orders, but an understanding of the payment differences could not be met. We would love to assist you in placing an order and will certainly take phone orders anytime during business hours.
We appreciate your feedback, and we will work to make sure that you have a positive customer experience in the future. We would also like to invite you to contact us directly so that we can address your concerns in more detail.
Andrew G.

Bellevue Rare Coins からの回答

2023年8月29日

Thank you so much for your kind words! We're so glad to hear that you found our team to be true professionals. We take great pride in providing our customers with the highest level of service, and your feedback means a lot to us.

We're always working to improve our skills and knowledge, so that we can continue to provide our customers with the best possible experience. If there's anything else we can do to help you, please don't hesitate to reach out.

Thanks again for your business!

Sincerely,
Andrew G.

Bellevue Rare Coins からの回答

2023年8月11日 に更新

Jeff,
Thank you for the information regarding your recent visit and order. We work to get our orders filled in the timeliest manner possible and typically do get backorders completed within 10 business days. At times, shipping and other inclement circumstances can affect the timeline for receiving an order. We try to use the best communication when dealing with late orders and we always hope to create the best customer service possible. We hope to build on our current practices and your experience will help mold a better customer experience for the future. In your case, a voice mail was left stating that your order was completed and ready for pickup a couple of weeks ago but we did not hear back from you until yesterday when you reached out through email. Promptly, we responded to your email and let you know your items were ready and you could stop into our store anytime to pick up your items. We hope you enjoy your coins and hope to assist you more in the future.

Thank you for your time and have a great day.
Natan