The staff in store were incredibly helpful, friendly and informative. I received regular emails and phone calls to keep us up to date on the process. Was delivered on the day that it was expected, it... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed. The two ladies in stor... もっと見る
企業が回答しました
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49... もっと見る
企業が回答しました
Our sales person was Sean. Relatively new to his post but had a first class knowledge of the products. He was most helpful, very pleasant and patiently went through all the options available. Not push... もっと見る
企業情報
Bensons For Beds - Andover について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, 英国
- 1264335460
4.7
優良
180件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service from start to finish
Excellent service from start to finish. Chloe in store was very helpful, professional and knowledgeable about all the mattresses we tried. We opted for a British Made mattress, the quality of the product is incredible, delivery staff were excellent. Haven't slept so well for a long time.
2026年4月24日
Bensons For Beds - Andover からの回答
That’s lovely feedback — we’ll be sure to pass this on to Chloe and the delivery team. Enjoy your British‑made mattress!💜
5* Service
The team at bensons were very hard working and conciencious. The install team were very hard working.
2026年4月18日
Bensons For Beds - Andover からの回答
We appreciate you taking the time to share your feedback. It's great to hear that our team members were hardworking and conscientious during the installation.
Thank you for your positive review – Lauryn at Customer Care 💜
Chloe was very helpful and…
Chloe was very helpful and understanding.
Had my child with me who has adhd and autism so she was very patient. She explained everything very well, was very happy with the purchuses.
2026年4月7日
Bensons For Beds - Andover からの回答
Thank you for sharing this 😊 We’re so pleased to hear Chloe was helpful, understanding, and patient, especially with your child. Taking the time to explain everything clearly and make the experience comfortable really matters, and it’s lovely to know you were happy with your purchases. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist
It was the best
Provided with a variety, explanation was very clear and the lady was very patient and friendly.
2026年3月21日
Bensons For Beds - Andover からの回答
Thank you for giving us 5 stars! We’re so glad you were given plenty of choice and clear explanations. Wonderful to hear the lady who helped you was patient and friendly — we really appreciate your feedback,
Megan at Customer Care🌟
5* company
From the moment I walked into the store until my new bed was delivered, the sales assistant (Tara), the customer service team at head office & the delivery men went above & beyond. This is definitely the smoothest purchase from start to finish that I’ve ever made. I would highly recommend Bensons for Beds & I will definitely use them again in the future.
2026年2月25日
Bensons For Beds - Andover からの回答
Thank you so much for your lovely feedback! We’re thrilled to hear that Tara in-store, our customer service team, and the delivery crew all went above and beyond for you. It’s fantastic to know your purchase was smooth from start to finish. We really appreciate the recommendation, and we’ll be delighted to welcome you back to Bensons for Beds in the future,
Megan at Customer Care
Bensons For Beds - Andover からの回答
Thank you for your great review Caroline! 😊 We’re delighted to hear you’re pleased with your mattress and the service you received, and that delivery arrived right on time. Your feedback is truly appreciated,
Megan at Customer Care
Helped decide on the right mattress in…
Helped decide on the right mattress in store. Made sure a smaller van delivered due to our narrow lane. Kept to the delivery time with regular updates. Respected our property and objects when delivering the mattress. All staff friendly and helpful.
2026年2月21日
Bensons For Beds - Andover からの回答
We're happy to hear that we assisted you in choosing the right mattress and that the delivery met your needs with regular updates and respect for your property. We appreciate your positive feedback regarding our team's friendliness and helpfulness.
Stewart - Team Bensons
I am really pleased with the purchase
I am really pleased with the purchase , especially getting approved for the finance . Thanks guys you are great .
Many thank s
Shane .
2026年2月18日
Bensons For Beds - Andover からの回答
We're happy to hear that you're pleased with your purchase and the finance approval process. It's great to know we could provide you with a positive experience. Many thanks for your feedback!
Amazing Bensons for Beds Andover!!
Our experience with all aspects of Bensons for Beds has been excellent. The sales assistant was very helpful and provided good advice to help us choose the right mattress. Communication per delivery was great and the mattress was delivered exactly as expected. The delivery team were very friendly and chirpy for a Monday morning and also gave some good advice. We are very happy with our experience. :))
2026年2月2日
自発的なレビュー
Bensons For Beds - Andover からの回答
We're happy to hear that our sales assistant was helpful in choosing the right mattress and that the delivery met your expectations. It's great to know our delivery team was friendly and provided good advice. Thank you for your positive feedback!
Bensons For Beds - Andover からの回答
We appreciate your feedback. We're happy to hear customer service was excellent.
Bensons For Beds - Andover からの回答
Thank you so much for your kind review
We hope to welcome you back soon!
Megan at Customer Care
Excellent customer service from sales…
Excellent customer service from sales room to mattress delivery.
2026年1月27日
Bensons For Beds - Andover からの回答
We're so happy to hear that you received excellent customer service from the sales room to the delivery of your new mattress!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
bed sale very helpful
the lady who sold us the bed was very knowledge about the range of beds, very kind and very helpful. my son has social anxiety and autism and she communicated at his level and made him feel at ease. thanks so much. Shop in Andover
2026年1月24日
Bensons For Beds - Andover からの回答
We're so happy to hear that our team member was knowledgeable, kind, and helpful. We appreciate that they communicated effectively and made your son feel at ease. Thank you for your positive feedback!
Bensons For Beds - Andover からの回答
We are so happy to hear that our delivery team was pleasant! We appreciate your positive feedback and your time.
Very helpful and friendly.
2026年1月22日
Bensons For Beds - Andover からの回答
We appreciate you letting us know that our team was helpful and friendly! We are so glad that you had a positive experience.
Great service from Bensons
We have been researching for a new bed for a couple of weeks now. Bensons for beds became the chosen supplier after the outstanding help and guidance from the staff on our previous visits. The service was far in excess of other retailers.
Having chosen Bensons we visited the store to make a purchase. Tara was the assistant and remembered us from a previous visit which increased our positive views.
Tara took time to understand our requirements and explained the options available. She then left us to consider her suggestions.
Having chosen the bed frame, the next step was to pick a mattress. Tara explained the different types and advantages. So many options, we had to have a lie down (good job we were in a bed store). Testing the different types and firmness allowed us to make a final decision.
Tara took us through the payment process and explained the options and discounts available. She also explained the warranties for both bed and mattress along with the delivery timescales and process.
All things considered, we were very satisfied and pleased with the process and Tara is a great advert for Bensons.
2026年1月12日
自発的なレビュー
Bensons For Beds - Andover からの回答
We’re so glad Tara gave you such an outstanding experience from start to finish! Her knowledge and care really shine through – enjoy your new bed and mattress 💜 Thank you for your positive review - Lauryn at Customer Care
On time very pleasant couple of guys no…
On time very pleasant couple of guys no problems at all
2026年1月7日
Bensons For Beds - Andover からの回答
We’re so glad your delivery was on time and handled by such a pleasant team – no problems at all, just smooth service! 💜 Thank you for your positive review - Lauryn at Customer Care
More welcome needed
I felt like the staff didn’t really want us in the shop.
It turned around, but I had to put in work to get them to serve us.
2026年1月7日
Bensons For Beds - Andover からの回答
Thank you for sharing your feedback. We’re sorry to hear that your initial experience in our store made you feel unwelcome. This is not the level of service we aim to provide, and we appreciate you letting us know.
We’re glad to hear things improved during your visit, but we understand that you shouldn’t have to put in extra effort to receive assistance. Your comments have been shared with the store team to ensure all customers feel valued and supported from the moment they walk in.
Best Wishes,
Megan
Bensons For Beds - Andover からの回答
We appreciate your feedback and are so glad you found our team professional and knowledgeable during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Andover からの回答
We’re delighted to hear your experience was excellent from shop to delivery! Knowledgeable and polite service is exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care.
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