I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... もっと見る
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From going in store to purchasing to delivery I couldn’t fault anything. I would definitely recommend them for your next purchase.
The store has a wide variety of mattresses, which can make choosing quite difficult. However, thanks to Robin, we were able to make a well-informed decision. He was patient, kind, and answered every... もっと見る
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Great customer service from Robin (Mayflower, Basildon branch). Helped us choose a Styles of wardrobes that suited our room and kids! There was a 25% deal on orders over a certain amount which w... もっと見る
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企業情報
Bensons For Beds - Basildon について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, 英国
- 1268525908
4.8
優良
620件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Love the bed and its easy assembly
Love the bed and its easy assembly, one issue with a bolt not fitting as it was pushing through the fabric, called the store and they told me how to report.
2026年1月26日
Bensons For Beds - Basildon からの回答
Thank you for the great feedback Mr Dawson— we’re so pleased to hear you love your new bed and found the assembly nice and easy! 😊
I’m sorry about the issue with the bolt pushing through the fabric, but I’m glad the store team were able to guide you on how to report it. If you need any further help at all, please just let us know — we’re always here to support you.
Megan at Customer Care
Great bed and great service
We bought a new ottoman bed and super king i-gel 5000 mattress (firm).
We are sleeping better already.
Lovely bed and mattress at a competitive price and we were well served by Helen at the Basildon branch.
Delivery was bang on schedule as well and the guys did well to wrestle the mattress up the stairs!
2026年1月26日
Bensons For Beds - Basildon からの回答
We're happy to hear that you are sleeping better with your new ottoman bed and mattress. We're so glad you were well served at our branch and that the delivery went smoothly. Thank you for your positive feedback,
Megan at Customer Care
The lady at your mayflower shop was…
The lady at your mayflower shop was great very informative and seemed to be always smiling
2026年1月24日
Bensons For Beds - Basildon からの回答
We appreciate you taking the time to share your experience. We are so glad to hear that our staff member was informative and always smiling!
Showroom staff very helpful
Showroom staff very helpful, explained the different types of mattresses to go with type of adjustable base we were looking for.
Delivered in 3 weeks from ordering and the fitters explained how the adjustments worked.
2026年1月19日
Bensons For Beds - Basildon からの回答
We're happy to hear that our showroom staff was helpful in explaining the mattress types for your adjustable base. We're also glad the delivery and explanation of adjustments met your expectations. Thank you for your positive feedback!
Happy
Delivery people were polite and very quick
Hardly made any noise when in the house, wasn’t till they were on the 2nd floor stairs and asked which room the mattress was going into did I wake up. Definitely recommend company. Quick and efficient from store to delivery.
2026年1月19日
Bensons For Beds - Basildon からの回答
We're happy to hear that our delivery team was polite and quick, and that they were so quiet during the delivery. We appreciate your recommendation and positive feedback regarding our efficient service.
Very helpful sales assistant and…
Very helpful sales assistant and delivery personnel were extremely efficient, respectful and friendly.
2025年11月9日
Bensons For Beds - Basildon からの回答
We appreciate you sharing your experience. We're so pleased to hear that our sales assistant was very helpful and our delivery personnel were efficient, respectful, and friendly.
Excellent
Excellent service robin at the Basildon store was so helpful made our purchase easy highly recommend.
2026年1月17日
Bensons For Beds - Basildon からの回答
We appreciate you sharing your experience! We're happy to hear that our store was helpful and made your purchase easy. Thank you for your recommendation.
Great customer service
Great customer service, value for money and delivery was smooth and delivery men very helpful
2026年1月18日
Bensons For Beds - Basildon からの回答
We appreciate your positive feedback! We're happy to hear that you received great customer service, value for money, and smooth delivery with helpful delivery men.
Very happy with the customer experience…
Very happy with the customer experience from ordering to delivery. It’s only been a few days since our new slumberland air 6.0 medium mattress arrived so still getting used to it, feels slightly firmer than we were expecting but to be expected.
2026年1月17日
Bensons For Beds - Basildon からの回答
We're happy to hear that you had a great experience, from ordering to delivery! Thank you for your feedback. We know it can take some time to adjust to a new mattress. We appreciate your patience as you get used to the feel of your new Slumberland air 6.0.
our beds were delivered on time and the…
our beds were delivered on time and the staff were very polite and careful with the furniture.
2026年1月12日
Bensons For Beds - Basildon からの回答
We're happy your beds were delivered on time, and that our staff were polite and careful with your furniture. Thank you for your positive feedback.
Robin was extremely helpful and helped…
Robin was extremely helpful and helped me get a really good quality bed for an excellent price
2026年1月8日
Bensons For Beds - Basildon からの回答
We’re so glad Robin helped you find a great quality bed at an excellent price – that’s what we love to hear! 💜 Thank you for your positive review - Lauryn at Customer Care
Bensons For Beds - Basildon からの回答
We're happy to hear that the salesperson was fantastic! Thank you for your positive review – Lauryn at Customer Care 💜
Bensons For Beds - Basildon からの回答
We're happy to hear that you had a great experience with our service and delivery. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent shopping experience at Benson Beds.
I had a really positive experience shopping at Benson Beds. The staff were friendly, welcoming, and genuinely keen to help. Robin, in particular, was excellent taking the time to understand my needs and helping me choose the right mattress. He clearly explained the differences between the options and gave useful insight into comfort levels and support.
I felt well advised rather than pressured, and the staff dealt with both me and other customers in a very professional and amicable manner. The pricing felt fair for the quality, and I was also able to take advantage of the Bank Holiday discount, which made it even better value. I’m very happy with the comfort of my mattress. Overall, it was an excellent shopping experience, and I would definitely recommend Benson Beds.
2026年1月2日
Bensons For Beds - Basildon からの回答
We're happy you had such a positive shopping experience. It's great to hear that our team was helpful and that you felt well-advised during your mattress selection. We appreciate your recommendation and are glad you're happy with your purchase!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Great range of products and great service
We recently ordered a new mattress and bed, at the Basildon branch. The purchase was made so much smoother by the very attentive help from Helen. We had some ideas of what we wanted before arriving but she guided us very well throughout and made the whole purchase experience so much better and easier.
2026年1月4日
自発的なレビュー
Bensons For Beds - Basildon からの回答
Thank you for sharing your experience with us Richard! We’re delighted to hear Helen made your purchase smooth and stress-free. Guiding customers and making the process easier is what we strive for every day. We’ll make sure Helen sees your lovely feedback—it will mean a lot to her!
We hope to welcome you back soon!
Megan at Customer Care
Great customer service from Robin…
Great customer service from Robin (Mayflower, Basildon branch).
Helped us choose a
Styles of wardrobes that suited our room and kids! There was a 25% deal on orders over a certain amount which we qualified for that definitely made our order a bargain. This company uses quality materials and they last! My friend bought some wardrobes 15+ years ago that have moved several times and still look great.
Highly recommend!
2026年1月1日
Bensons For Beds - Basildon からの回答
Thank you for sharing such fantastic feedback Sarah! We’re thrilled Robin could help you find the perfect wardrobes and make the most of that great deal. It’s wonderful to hear you value the quality and longevity of our products—that’s exactly what we strive for. We’ll make sure Robin and the Basildon team see your kind words,
Megan at Customer Care
Fabulous
We were greater as we entered the store and asked if we needed any help. We had an idea of what we wanted and was leafy to browse. Rachel came to find us after 10mins or so to see how we were getting on. She was very helpful and ended up purchasing that day.
2026年1月4日
Bensons For Beds - Basildon からの回答
Thank you for sharing your experience Gemma! We’re delighted to hear Rachel was so helpful and gave you the space to browse before assisting. It’s great that you found what you were looking for and made a purchase that day. We appreciate your feedback,
- Megan at Customer Care
Bensons For Beds - Basildon からの回答
Thank you for your feedback! We’re glad to hear our team was very helpful and explained all the differences clearly. We appreciate your kind words and look forward to seeing you again!
Megan at Customer Care
We got 2 beds,mattresses and 4 bedsides…
We got 2 beds,mattresses and 4 bedsides in Basildon shop in mayflower with Helen help.From the first time I come to shop and looking for the products this lady straight away was very helpful in
2025年12月29日
Bensons For Beds - Basildon からの回答
Thank you for your lovely review Mrs Valuiska! We’re so pleased Helen was able to help you from the very start and make your shopping experience smooth and enjoyable. We hope you love your new beds and furniture,
Megan at Customer Care
Robin was extremely helpful
Robin was extremely helpful, he watched us walk in and allowed us to walk around for bit. Then he approached us and asked if we needed help. Yes we’d seen 2 beds online and wanted to view them here. He knew the names of both and took us straight upstairs to the showroom to view them. Robin’s knowledge of the beds, the mattresses, differentsizes, the differences between the ottomans we’d seen and the divans. Amazing! I can’t thank him enough for all his help
2025年12月31日
Bensons For Beds - Basildon からの回答
We're happy to hear that you had such a positive experience! We appreciate that our team member was helpful and provided you with the information you needed. We're glad you found what you were looking for and thank you for your feedback.
Stewart - Team Bensons
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