Rachel at Basildon retail park was very helpful and knowledgeable. There is VERY POOR WIFI connection for customers, this is not the first time this has happened whilst visiting this store. Whilst th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The sales person was very helpful. She listened to what we needed. We were able to ‘try’ various beds and her explanations and advice were most useful. There were lots of beds, mattresses and headboar... もっと見る
企業が回答しました
When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... もっと見る
企業が回答しました
Helpful service in store. Allowed plenty of time to browse & decide without any pressure. Delivery was very good, arrived on time & we were kept informed on the day by text & then a call from the... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Basildon について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, 英国
- 1268525908
4.9
優良
664件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds - Basildon からの回答
We're happy to hear that your experience, from ordering to delivery, was problem-free. Thank you for your positive feedback.
Basildon Store
From the moment we entered the store we were made to feel welcome and free to browse on our own, but help was readily available if we needed it. No pressure sales just helpful and friendly service from Rachael. Would recommend this store.
2026年1月12日
Bensons For Beds - Basildon からの回答
We're delighted you felt welcome and able to browse freely, with help available when needed. It's great to hear you found our service helpful and friendly. We appreciate your recommendation!
We was very disappointed with the…
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it clear he didn’t want to and complaining about the stairs.
He also told us that we had ordered the wrong bed and implied that our house was unsuitable because the stairs were difficult.
We understand deliveries can be challenging, but the attitude and lack of willingness to help were unacceptable and really let down what should have been an exciting purchase.
2026年2月6日
Bensons For Beds - Basildon からの回答
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the experience you had during your delivery. What should have been an exciting moment clearly became a stressful one, and that’s not the standard of service we expect for our customers.
I’m very concerned to hear that the delivery driver was rude, reluctant to take the mattress upstairs, and made comments suggesting you had ordered the wrong bed or that your home was unsuitable. We will be feeding this back.
If there is anything more we can do to put this right or support you further, please don’t hesitate to get in touch. We genuinely value your custom and want to make sure you feel looked after,
Megan at Customer Care
You get what you pay for.
Knowledgeable staff and quick delivery just 16 days from ordering to delivery, not cheap but quality all the way.
2026年2月9日
Bensons For Beds - Basildon からの回答
We're happy to hear that you found our staff knowledgeable and the delivery quick. We appreciate your recognition of the quality we provide. Thanks for your feedback!
Bensons For Beds - Basildon からの回答
We're glad you were looked after well. We acknowledge your disappointment regarding the headboard not being included in the deal. Thanks for the feedback.
Great customer service!
We had been looking for a bed for weeks and quite frankly ready to give up.
Then we visited the Benson's at Mayflower and was warmly greeted by Rachel. Her approach and manner was warm and yet professional. Her kind and honest approach helped us make the decision to purchase our bed and mattress there. We received our bed 3 weeks later and so far, so good!
2026年1月13日
Bensons For Beds - Basildon からの回答
We're happy to hear that you found the perfect bed after a long search! We appreciate your kind words regarding the assistance you received in our store. We're glad that you are happy with your purchase.
New mattress
Very helpful staff, great knowledge of the products, really pleasant but not pushy. Quick delivery by very experienced staff.
2026年2月7日
Bensons For Beds - Basildon からの回答
We appreciate your feedback! We're happy to hear our staff was helpful, knowledgeable, pleasant, and efficient. It's great to know you had a positive experience.
Our order/delivery
From going into store and choosing our bed to the delivery and set up at home,bensons for beds have been excellent,brilliant people,brilliant service,I wouldn’t go anywhere else now to get a bed,we love it thank you so much,well deserved 10/10 from us
2026年2月5日
Bensons For Beds - Basildon からの回答
We're happy to hear that you received excellent service from start to finish! It's wonderful to know our team provided brilliant service, and we appreciate your recommendation. Thank you for your positive feedback.
Very good service all round
From the advice we were give in the shop, to ordering and the actual delivery, everything was very good indeed - very professional and helpful
2026年2月4日
Bensons For Beds - Basildon からの回答
We appreciate your feedback! We're happy to hear that you found our advice, ordering process, and delivery to be very professional and helpful. Thanks for your support!
Purchase of a Double Bed
Very professional service from purchasing my Bed from the Mayflower branch to the delivery and installing my bed to go 😄
2026年2月7日
Bensons For Beds - Basildon からの回答
We're delighted to hear that you experienced professional service, from purchasing your bed at the branch to the delivery and installation. Thank you for your positive feedback!
Excellent service in store made our…
Excellent service in store made our choice of Bed easy
2026年1月31日
Bensons For Beds - Basildon からの回答
We appreciate your positive feedback! We're happy to hear that our excellent service in store made your bed selection process easy.
I just want to say a Massive thank you
I just want to say a Massive thank you. The man that I spoke to in the shop was very helpful, if I remember his name was Ronnie. He answered all the questions he was polite and very professional. My dad came with me and he uses a walking stick he told my dad that there is a lift for him to use if needed. Also the people that came and made the bed they was very nice and again very professional. I will be definitely be recommend bensons for beds to others.
Thank you all so much
From Rebecca
2026年1月30日
Bensons For Beds - Basildon からの回答
We appreciate your massive thank you! We're happy to hear that the shop assistant was helpful, polite, and professional, and that he offered assistance to your dad. It's also great to know our delivery team was nice and professional. Thank you for recommending us!
Arrived on day/time as promised
Arrived on day/time as promised. Very helpful assistance to unpack, piece together and install the two beds in rooms requested. All packaging taken away on completion.
2026年1月30日
Bensons For Beds - Basildon からの回答
We're happy to hear that the delivery and installation process met your expectations. It's great to know our team was helpful and efficient. Thank you for your positive feedback,
Megan at Customer Care
Bensons For Beds - Basildon からの回答
We appreciate your kind words! We are so happy you enjoyed our service and found our prices great. Thank you for your support,
Megan at Customer Care
Thanks to Andy and James for an…
Thanks to Andy and James for an efficient delivery service today. We received prompt notification of the due arrival time and assembly was quick.
Keep up the good work.
2026年1月29日
自発的なレビュー
Bensons For Beds - Basildon からの回答
We appreciate you sharing your feedback! We're happy to hear that you received prompt notifications and assembly was quick. It's great to know our delivery service met your expectations.
Thanks again for your support—it means a lot!
Megan at Customer Care
Love the bed and its easy assembly
Love the bed and its easy assembly, one issue with a bolt not fitting as it was pushing through the fabric, called the store and they told me how to report.
2026年1月26日
Bensons For Beds - Basildon からの回答
Thank you for the great feedback Mr Dawson— we’re so pleased to hear you love your new bed and found the assembly nice and easy! 😊
I’m sorry about the issue with the bolt pushing through the fabric, but I’m glad the store team were able to guide you on how to report it. If you need any further help at all, please just let us know — we’re always here to support you.
Megan at Customer Care
Great bed and great service
We bought a new ottoman bed and super king i-gel 5000 mattress (firm).
We are sleeping better already.
Lovely bed and mattress at a competitive price and we were well served by Helen at the Basildon branch.
Delivery was bang on schedule as well and the guys did well to wrestle the mattress up the stairs!
2026年1月26日
Bensons For Beds - Basildon からの回答
We're happy to hear that you are sleeping better with your new ottoman bed and mattress. We're so glad you were well served at our branch and that the delivery went smoothly. Thank you for your positive feedback,
Megan at Customer Care
The lady at your mayflower shop was…
The lady at your mayflower shop was great very informative and seemed to be always smiling
2026年1月24日
Bensons For Beds - Basildon からの回答
We appreciate you taking the time to share your experience. We are so glad to hear that our staff member was informative and always smiling!
Showroom staff very helpful
Showroom staff very helpful, explained the different types of mattresses to go with type of adjustable base we were looking for.
Delivered in 3 weeks from ordering and the fitters explained how the adjustments worked.
2026年1月19日
Bensons For Beds - Basildon からの回答
We're happy to hear that our showroom staff was helpful in explaining the mattress types for your adjustable base. We're also glad the delivery and explanation of adjustments met your expectations. Thank you for your positive feedback!
Happy
Delivery people were polite and very quick
Hardly made any noise when in the house, wasn’t till they were on the 2nd floor stairs and asked which room the mattress was going into did I wake up. Definitely recommend company. Quick and efficient from store to delivery.
2026年1月19日
Bensons For Beds - Basildon からの回答
We're happy to hear that our delivery team was polite and quick, and that they were so quiet during the delivery. We appreciate your recommendation and positive feedback regarding our efficient service.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。