Visited the Bishopbriggs store to look for a new mattress for my son. We were welcomed on arrival and the staff were respectful. Gillian who has a wide knowledge base, listened to our needs and show... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Very helpful. First time buying a bed so was unsure what we were looking for. Stewart went out of his way to help us and made the whole process feel easy and not once did we feel pressured or rushed i... もっと見る
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The fix up team were polite helpful and friendly. The installation took apex 15mins from delivery to Installation the men took all the wrapping and cardboard away with them I/we were extremely plea... もっと見る
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Felt not sufficient staffing with the amount of customers present when we were in the store. Good selection of items available. Able to look around the store without pressure, couple of mattresses... もっと見る
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企業情報
Bensons For Beds - Bishopbriggs について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 6b Strathkelvin Retail Park, Crosshill Road, G64 2TS, Glasgow, Glasgow, 英国
- 1417724715
4.8
優良
374件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor from the minute I left the store.
Poor from the moment I left the store.
The mattress removal fee was never discussed, so we naturally assumed this was included. Had it been explained at the time of purchase, there would have been no issue.
After placing the order, we never received an invoice for the outstanding balance. As a result, our delivery was delayed without our knowledge. There was no phone call, no email, and no attempt to let us know there was a problem.
I eventually had to chase the order myself, only to be asked whether I had received the invoice. When I explained that I hadn’t, I was simply told the delivery would now be delayed by another week. Again, there was no apology and no attempt to rectify the situation.
We invested in a premium mattress expecting a premium buying experience. Instead, we’ve received substandard customer service from start to finish, and despite spending a significant amount of money, we’re still no closer to receiving our mattress.
2026年7月29日
Bensons For Beds - Bishopbriggs からの回答
We are very sorry to hear about your experience and appreciate how frustrating this must have been. We have contacted you today to discuss this further.
Thank you,
Megan | Customer Care Specialist
Bensons For Beds - Bishopbriggs からの回答
We're so pleased you had a great experience at our Bishopbriggs store and found a wonderful bed! Thank you for your kind words.
Team Bensons
Oliver was very pleasant and helpful
Oliver was very pleasant and helpful. Took account of all our requirements.
2026年7月30日
自発的なレビュー
Bensons For Beds - Bishopbriggs からの回答
We're so pleased to hear that Oliver was pleasant and helpful, and took account of all your requirements. Thank you for your wonderful feedback!
Team Bensons
Salesman took time to listen
Salesman took time to listen, allowed us to try out mattresses and find the correct one. We were allowed to take our time and discuss, ask questions, and there was no pushing us to make mind up quickly. Once chosen he found the best deal with all essential safeguards explained fully.
2026年7月22日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased to hear about your excellent experience with us! It's wonderful that our salesperson took the time to understand your needs and allowed you to make an unhurried decision. We're glad you felt no pressure and that all essential safeguards were fully explained. Thank you for sharing your feedback!
Team Bensons
Very helpful sales person
Very helpful sales person. Didn't feel rushed and given plenty time to try different beds. Very happy with my mattress.
2026年7月13日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased to hear that our salesperson was very helpful and that you didn't feel rushed, having plenty of time to try different beds. It's wonderful that you're very happy with your mattress!
Consumer orientation was great 👍🏽 and…
Consumer orientation was great 👍🏽 and the delivery too was greater too
2026年7月13日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased you found our customer service great and that your delivery experience was excellent. Thank you for your kind feedback!
Team Bensons
Good sales and delivery from Bensons
The staff in store were friendly and helped me to decide which product to buy. My new mattress arrived on time and everything went smoothly
2026年7月11日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased to hear that our in-store staff were friendly and helpful in assisting you with your product choice. It's wonderful that your new mattress arrived on time and that everything went smoothly.
Helpful
Helpful, knowledgeable and friendly staff at bishopbriggs branch guided us through purchase
2026年7月12日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased you found our staff at the Bishopbriggs branch helpful, knowledgeable, and friendly, and that they guided you through your purchase. Thank you for your kind feedback!
Customer service superior to everyone…
Customer service superior to everyone else on all ways.
2026年7月9日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased to hear you found our customer service superior. Thank you for your wonderful feedback, it means a lot to us!
Ladyluv …
From showroom staff (Stewart) to delivery guys. No problems whatsoever
Love headboard. Thank you Benson.
2026年7月9日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased to hear you experienced no problems with our showroom staff and delivery team. It's wonderful that you love your headboard. Thank you for your kind feedback!
Great service and competitive pricing…
Great service and competitive pricing on a new mattress . Thanks to Stuart Burgess
2026年7月7日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased you received great service and found competitive pricing on your new mattress! Thank you for your wonderful feedback.
Great Company
Friendly, knowledgeable staff, no pushy sales talk.
Barbara and Stewart were so helpful in every way.
Great experience, highly recommend.
2026年6月29日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased to hear you had such a great experience with our friendly, knowledgeable staff and that they were so helpful without any pushy sales talk. Thank you for your kind recommendation!
Great experience with Benssons for Bed
2026年7月2日
自発的なレビュー
Bensons For Beds - Bishopbriggs からの回答
We truly appreciate your positive feedback! We're delighted to hear you had such a great experience with us. Thank you for sharing!
Purchasing a new bed.
Everything ran smoothly from my order to delivery. The sales person in store was very helpful a nd knowledgeable. I was kept up to date at every stage from manufacture until delivery. Very please with this company's service.
2026年7月3日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased everything ran smoothly from your order to delivery. It's wonderful that our salesperson was helpful and knowledgeable, and that you were kept updated at every stage.
Pleasant experience
Barbara was very helpful and extremely patient while I made my decision, would defo recommend.
2026年6月21日
自発的なレビュー
Bensons For Beds - Bishopbriggs からの回答
We're so glad our team member was helpful and patient while you made your decision. We appreciate your recommendation!
Team Bensons
Service from the showroom to the…
Service from the showroom to the delivery was excellent, very professional team who deliver what they promise
2026年6月26日
自発的なレビュー
Bensons For Beds - Bishopbriggs からの回答
We're so pleased you received excellent service from our professional team. Thank you for your kind feedback!
Team Bensons
Barbara was very helpful
2026年6月23日
Bensons For Beds - Bishopbriggs からの回答
So pleased our team was helpful! We appreciate your kind words and feedback.
Team Bensons
Beyond call of duty. …
Bought insurance which in retrospect perhaps shouldn’t have done but pleased with the bed. Very comfortable ! The delivery was smooth and bed put in place and set up. Went beyond the call of duty. Thanks guys.
2026年6月21日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased to hear you're happy with your comfortable new bed and that our delivery team provided excellent service! Thank you for your kind words.
Team Bensons
Thank you
All went well Stewart in showroom was very good .Chris and Richard were very courteous and pleasant doing the delivery Thank you
2026年6月19日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased our showroom colleague was very good and our delivery team was courteous and pleasant. Thank you for your kind feedback!
Team Bensons
Expert advice given in store
Expert advice given in store. Kept informed once order placed. Delivery men arrived on time and made the changeover very smooth. All in all a pleasent experience all round.
2026年5月28日
Bensons For Beds - Bishopbriggs からの回答
We're so pleased you received expert advice, timely updates, and a smooth changeover. Thank you for your wonderful feedback!
Team Bensons
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