The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... もっと見る
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所在地
所在地を変更Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... もっと見る
企業が回答しました
We went into Benson for Beds store in Pontprennau where Andy met us - he was brilliant - he got us to lie on a bed which measured what mattress was suitable for us (which by the way was spot on) He s... もっと見る
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I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Cardiff Gate について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, 英国
- 2920541950
4.8
優良
456件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Service with an excellent…
Excellent Service with a good variety of beds and mattresses. Keep it up.
2025年3月25日
自発的なレビュー
Bensons For Beds - Cardiff Gate からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service excellent and enjoyed our selection. Take care, Megan at Customer Care
Been to several different similar…
Been to several different similar stores and don't like it when you get pounced on as soon as you enter. It intimidates some people or they end up accepting being followed and harranged while they try and browse. That being said, when I asked for assistance, it was helpful. No wonder these stores on the most part are empty.
2025年3月16日
Bensons For Beds - Cardiff Gate からの回答
We appreciate your feedback and time. We're sorry to hear that our approach made you uncomfortable. We'll address our team's interaction with customers so everyone feels welcome to browse comfortably while ensuring help is available when needed. Thank you, Megan at Customer Care
Salesman very helpful very…
Salesman very helpful very knowledgeable but left us to browse . When decided what I wanted explained the next steps no pushy sales.
2025年3月11日
Bensons For Beds - Cardiff Gate からの回答
We're happy to hear that the salesperson was helpful and knowledgeable, and that you appreciated the no-pressure experience. Thank you for your positive feedback, Megan at Customer care
Very happy with the whole buying…
Very happy with the whole buying experience, from viewing in store with Summer who was very courteous and knowledgeable to the gentleman delivering our goods.
Very happy customer, thank you
2025年2月8日
自発的なレビュー
Bensons For Beds - Cardiff Gate からの回答
We're happy to hear that you had a positive buying experience. We appreciate your kind words regarding our team's service and the delivery of your goods. Thank you for your feedback, Megan at Customer Care
From the store to delivery - Excellent!
From the store to delivery, all were very helpful and efficient! Cai and Steve delivered our bed very quickly and couldn't have asked for more from them!
2025年2月25日
自発的なレビュー
Bensons For Beds - Cardiff Gate からの回答
We are so happy to hear that everyone, from the store to delivery, was helpful and efficient! It's great to know the delivery was quick and met your expectations. Thanks, Megan at Customer Care
The staff member,Laura/lauren who…
The staff member,Laura/lauren who helped us was so nice, didn't try to rush us with our choice, left us alone to decide and came back when we were ready to purchase,
2025年2月26日
Bensons For Beds - Cardiff Gate からの回答
We're happy to hear that our staff provided you with a relaxed shopping experience. It's great to know that you appreciated the space to decide on your purchase. Thank you for your feedback, Megan at Customer Care
What a great team!
Our bed was delivered and put together in situ by Luke and Callum. What a great team they were: punctual, polite, professional and positive! They are a credit to the company and should be congratulated for a job well done 👏
Very many thanks👏
2025年2月19日
自発的なレビュー
Bensons For Beds - Cardiff Gate からの回答
We appreciate you sharing your delivery experience! We are so glad to hear that our delivery team was punctual, polite, professional, and positive. We'll be sure to pass along your compliments. Thank you for your kind words, Megan at Customer Care
Completely satisfied with all aspects.
2025年2月6日
自発的なレビュー
Bensons For Beds - Cardiff Gate からの回答
We're happy to hear that you're completely satisfied with your experience. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
Good experience plenty of choice & helpful staff.
Good experience. Knowledgeable and helpful staff. Plenty of stock to choose from.Happy to remove delivery charge as we were able to collect in store.
2025年2月4日
Bensons For Beds - Cardiff Gate からの回答
We appreciate you sharing your positive experience! We're glad to hear that our knowledgeable staff were helpful and that you were happy with the available stock and waived delivery charge.
Take care,
Megan at Customer Care
Perfect and knowledgeable service in…
Perfect and knowledgeable service in the shop and a fantastic delivery team.
2025年2月5日
自発的なレビュー
Bensons For Beds - Cardiff Gate からの回答
We appreciate you sharing your positive experience! We're so glad you were happy with our team's knowledge and delivery service.
Take care,
Megan at Customer Care
Friendly and knowledgeable staff
2025年2月4日
Bensons For Beds - Cardiff Gate からの回答
We appreciate you mentioning our friendly, knowledgeable staff! We're so happy you had a great experience with us. Take care, Megan at Customer Care
Excellent customer service
I had already placed an order for a sofabed a few days ago abd then decided that I needed a mattress for the spare bed. I rang the store and spoke to Laura. She was very helpful again. She took my order and then arranged for both items to be delivered on the same day. I am very impressed with the customer service at the Cardiff Gate store and would definitely go there again.
2025年2月1日
Bensons For Beds - Cardiff Gate からの回答
We're happy to hear that you were impressed with the customer service you received. We appreciate you taking the time to leave us this positive feedback, and we are glad we could help coordinate your deliveries! Take care, Megan at Customer Care
prompt and helpful service
2025年1月15日
Bensons For Beds - Cardiff Gate からの回答
We appreciate your positive feedback regarding our helpful and prompt service. We are glad we could provide a great experience!
Take care,
Megan at Customer Care
Bensons For Beds - Cardiff Gate からの回答
We appreciate your feedback and are so glad you felt welcomed. It's great to know our team was knowledgeable and helpful!
Thank you,
Megan at Customer Care
I wasn't impressed by the sales woman…
I wasn't impressed by the sales woman who ignored me in your store. Fortunately I found a very helpful gentleman who was very customer orientated.
2025年1月18日
Bensons For Beds - Cardiff Gate からの回答
We appreciate your feedback and are sorry to hear that you were not impressed by one of our sales associates. We're glad a colleague assisted you and will address this internally.
Thank you,
Megan at Customer Care
Great Shop
From the shop to delivery has been a very helpful and informative service. I can honestly say it has been the best I have experienced.
2024年12月30日
自発的なレビュー
Bensons For Beds - Cardiff Gate からの回答
We appreciate you sharing your experience! We're happy to hear that our service, from shopping to delivery, was so helpful and informative. Thank you for the positive feedback, Megan at Customer Care
Andy was amazing
Andy was amazing. Informative and listened to what we required and adapted a bed to suit. Brilliant service. I hope you give awards for outstanding service.
2025年1月12日
Bensons For Beds - Cardiff Gate からの回答
We're happy to hear that you had such a positive experience! It's great to know that the service met your needs and that you found it informative. We appreciate your feedback, Megan at Customer Care
Great service was met by a friendly…
Great service was met by a friendly helpful shop assistant who if she didn’t know the answer to our questions went quickly to ask her manager who was also very helpful and personable
2025年1月15日
Bensons For Beds - Cardiff Gate からの回答
We're happy to hear that you received great service! We appreciate your positive feedback regarding our team's helpfulness and how they addressed your questions. Thank you, Megan at Customer Care
Very Helpful to visit the store. We were unaware there were so many…
We were unaware there were so many types and styles of mattresses until we visited the store.
The staff were patient and very helpful.
The bed machine was helpful in selecting the right comfort.
2025年1月10日
Bensons For Beds - Cardiff Gate からの回答
We appreciate you sharing your experience! We're happy to hear that our patient staff and the bed machine helped you discover the perfect comfort from our wide selection.
Take care,
Megan at Customer Care
Satisfaction obtained
The Salesman was confident and very knowledgeable without putting any pressure on us to make a purchase
We did this on line after leaving the store via the Salesman
2025年1月10日
自発的なレビュー
Bensons For Beds - Cardiff Gate からの回答
We're glad you enjoyed your experience with our knowledgeable salesperson and appreciated the no-pressure environment. Thank you for making your purchase with us online!
Take care,
Megan at Customer Care
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