The staff in the shop was very helpful in helping my mum and myself choose the right mattress for ourselves that would accommodate our budget.
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レビュアーのコメントを見てみましょう
Friendly and helpful staff who clearly has a great deal of experience and knowledge without being pushy,
The salesman in the store (Sean) was great and really patient. We ordered 2 single beds which we push together as a double as my husband has restless legs. We only got one lot of headboard setting u... もっと見る
企業が回答しました
The help & advice of the salesman was great. Apart from going round trying all mattresses and becoming mattress blind, he was able to advise which select few would be best to try dependent on my needs... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Chesterfield196 について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 2a Markham Retail Park, Markham Road, S40 1SU, Chesterfield, Derbyshire, 英国
- 1246556207
4.9
優良
420件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good service
Very good service. Friendly, helpful store assistant. Very pleased with my purchase. We have used Bensons in the past and will use and recommend again.
2025年11月28日
Bensons For Beds - Chesterfield196 からの回答
We're happy you received very good service from our friendly and helpful store assistant and that you're pleased with your purchase. We appreciate your recommendation!
New King Size Bed & Mattress
Sean was very knowledgeable and helped us through the minefield of different mattresses. He certainly knows his stuff and was very helpful
2025年11月26日
Bensons For Beds - Chesterfield196 からの回答
Thank you for sharing your experience! We’re delighted to hear that Sean’s knowledge and guidance helped you navigate the many mattress options with ease. His helpful and professional approach is exactly what we strive for, and we’re thrilled it made your visit a positive one.
Thank you for your positive review Denise 💜 – Lauryn at Customer Care
The member of staff who attended to me…
The member of staff who attended to me was very helpful. I think his name was Darrell. I bought a mattress. They have a 5 day test period so I can return it if it is not suitable
2025年11月22日
Bensons For Beds - Chesterfield196 からの回答
Thanks for sharing! We’re glad Darrell was so helpful and made the process easy for you. Great choice on your new mattress—and the 5-day comfort guarantee means peace of mind! Megan at Customer Care🛏✨
Buying the bed was easy
Buying the bed was easy. I was helped and guided as to which bed I required. The delivery was excellent. The old bed removed and the new one set up where I wanted it. All packaging etc. taken away. Steve and Josh very friendly, courteous and efficient.
2025年11月9日
Bensons For Beds - Chesterfield196 からの回答
Thank you so much for your great review! You deserve nothing less than a great night’s sleep! Thank you, Anthea - Team Bensons
Great service in Chesterfield store
Purchased IGel 3000 bed to replace our old IGel mattress, but found it was not of the same comfort as the old one so went back in and upgraded to the IGel 4000 which is amazing. When we went back in we also decided to purchase a new bed frame.
Great service all round and nothin go was too much trouble in store.
Chesterfield Branch
2025年10月5日
自発的なレビュー
Bensons For Beds - Chesterfield196 からの回答
We're glad you found the perfect iGel 4000 and a new bed frame! It's great to know our team at the Chesterfield branch provided excellent service and were so helpful during your visit. Thank you for sharing your positive experience with us,
Megan at Customer Care
Great experience
Salesman really friendly and helpful; not pushy like some can be. Explained things clearly and concisely. Store layout easy to get around.
2025年10月28日
Bensons For Beds - Chesterfield196 からの回答
We're happy to hear that our team member was helpful and clear without being pushy. We're also glad you found our store easy to navigate. Thank you for your feedback,
Megan at Customer Care
Very impressed with my first experience
From this first experience, I wouldn’t hesitate to use them again.
The service was excellent from the moment we entered the store to when the delivery staff installed the headboard and divan.
2025年10月23日
自発的なレビュー
Bensons For Beds - Chesterfield196 からの回答
We're happy to hear that you had an excellent experience with us, from start to finish. We appreciate your positive feedback and are glad the installation went smoothly.
Until next time, thank you!
Megan at Customer Care
Helpful staff
The man who served us was knowledgeable, helpful and friendly without being pushy.
2025年10月15日
Bensons For Beds - Chesterfield196 からの回答
We're glad to hear that you found our service helpful and friendly! We appreciate your positive feedback regarding the knowledgeable assistance you received. Thank you for your review – Lauryn at Customer Care 💜
Martin who we dealt with could not have…
Martin who we dealt with could not have been more helpful. So sales pressure. Delivery was quicker than expected. First class experience. Would highly recommend the Chesterfield store
2025年10月15日
Bensons For Beds - Chesterfield196 からの回答
We're happy to hear that you had a first-class experience at the Chesterfield store. It's great to know the delivery was quicker than expected and that our team member was helpful. Thank you for your recommendation!
Thank you for your review – Lauryn at Customer Care 💜
Helpful advice without being 'pushy'
2025年10月9日
Bensons For Beds - Chesterfield196 からの回答
Thank you! We’re so glad to hear you found our advice helpful and appreciated the no-pressure approach. 😊
Take care,
Megan at Customer Care
Sean was a great help!
Sean was a great help working with us to find our new mattress. We visited near closing time midweek and we never felt rushed. I can certainly say I learnt a bit about different mattresses and it was great to try some out prior to purchase. We were also shown pillows and talked through pillow options, which we also opted to buy, along with mattress recycling. Thanks Sean, a real asset to the business!
2025年10月2日
自発的なレビュー
Bensons For Beds - Chesterfield196 からの回答
We're happy to hear that our team member was a great help in finding your new mattress. It's great to know that you never felt rushed and that you were able to learn about different mattresses. We appreciate your positive feedback, Megan at Customer Care
Very good customer service
We are very happy to purchase bed and mattress from there and very good customer service.Thank you
2025年10月3日
Bensons For Beds - Chesterfield196 からの回答
Thank you so much! We’re delighted you’re happy with your bed, mattress, and our customer service. We really appreciate your kind words!
Best regards,
Megan at Customer Care
Great customer service!
Great customer service, very good knowledge. Not pushy either. Cheaper than virtually the same deal at Dreams.
2025年9月30日
Bensons For Beds - Chesterfield196 からの回答
Thank you for your feedback! We're happy to hear you found our customer service knowledgeable, friendly, and competitively priced.
Take care,
Megan at Customer Care
Excellent service came on time and very…
Excellent service came on time and very professional
2025年9月29日
Bensons For Beds - Chesterfield196 からの回答
We're happy that you received excellent and professional service, and that we arrived on time. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Really easy buying process
Really easy buying process, we sort of knew what we were looking for but Daryl (sorry if spelt wrong) pointed out a few we would like, he was really nice and funny and importantly felt not pushy at all it was really easy to buy the mattress and find the one we wanted. Really good experience :) thanks Daryl
2025年10月1日
Bensons For Beds - Chesterfield196 からの回答
We're happy to hear that you found the buying process easy and that our team member was helpful. We appreciate your positive feedback on your mattress-buying experience.
Thank you,
Lauryn at Customer Care
Fantastic service at Benson's Chesterfield
We had a great experience at Benson's in Chesterfield. Shaun was really helpful by giving us good advice and answering our questions too. The communication throughout was good and the delivery team was awesome. I am really pleased with the overall experience 🤩
2025年9月20日
自発的なレビュー
Bensons For Beds - Chesterfield196 からの回答
We're happy to hear that you had a great experience at our Chesterfield location. It's wonderful to know that our advice was helpful and that you were pleased with the communication and delivery team. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Excellent service.
No hard sell. Left to look around ourselves . When required Darrell who served us was very helpful. Explaining about different mattresses and what would be best , even did a test , then showed us our options. Excellent advise .
2025年9月18日
Bensons For Beds - Chesterfield196 からの回答
We're glad you enjoyed your experience. We appreciate that you felt comfortable browsing and that our advice was helpful. Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
Huge range of bases & matteras
Huge range of bases & matteras, great prices . Customer service team at Bensons are fantastic . The matteras I ordered from Qvc has still not arrived, I contacted Bensons for Beds, I was booked in for the base to come the very next day, which really I should have notified them 5 days prior, but Qvc customer service was terrible , all they kept saying is are matteras was coming from manufacturer. So Bensons managed to cancel the delivery & fitting slit, for a weeks time, on the date the matteras is coming . Thank you for your great customer service.
2025年9月15日
自発的なレビュー
Bensons For Beds - Chesterfield196 からの回答
We're happy to hear that you found a great range of products and prices. We appreciate your positive feedback regarding our customer service team's assistance with your order and delivery rescheduling. Thank you,
Megan at Customer Care
Benson mattress buying.
Left to browse then offered help with good explanation about different mattresses.Very pleasant salesman was on his own but was dealing with customers very well.
2025年9月8日
Bensons For Beds - Chesterfield196 からの回答
We're glad you enjoyed your experience and found the assistance helpful while selecting a mattress. We appreciate you mentioning the service provided. Thank you for your positive feedback!
Take care,
Megan at Customer Care
Good service and delivery
bed delivered on time and customer service in store was good, would deal with again
2025年7月18日
Bensons For Beds - Chesterfield196 からの回答
We're happy to hear that your bed was delivered promptly and that you were pleased with our in-store customer service. Thank you for the positive feedback, Megan at Customer Care
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